Coggin Nissan at the Avenues

GreatCustomer Service Originally went to Coggin at the Avenues to buy a 2018 Armada 4x4. The closest one was 500 miles away. When it arrived it was in sub-par condition. Ro Originally went to Coggin at the Avenues to buy a 2018 Armada 4x4. The closest one was 500 miles away. When it arrived it was in sub-par condition. Ron the GM, Bryan the Finance Manager, and Kyle the Sales-rep were helpful in attempting to fix the vehicle we ordered. Ultimately, we were not able to accept the 2018 due to unforeseen issues with the delivered vehicle. Ron went above and beyond to ensure proper communications, Bryan and Kyle made positive contact daily to ensure the status of situation was thoroughly communicated, and ultimately I was met with a solid deal and an upgrade into a 2019 Armada. The dealership team I worked with went above and beyond to ensure I had the best experience possible and left happy with the vehicle that made me happy, without just settling on a secondary vehicle. Thanks team More

Outstanding Customer Service Support My wife and I just purchased a vehicle from Coggins, and in doing so, had the best experienced ever at a dealership, thanks to the outstanding custom My wife and I just purchased a vehicle from Coggins, and in doing so, had the best experienced ever at a dealership, thanks to the outstanding customer service support that Rafael Elvira provided us with. From the moment that we walked into the dealearshp, this gentleman was a true professional who made us feel very comfortable while meeting all of our needs. Moreover, he was extremely knowledgeable in the product that we were interested in buying (Rogue), taking the time to fully explain all of the features of the vehicle to our satisfaction. In closing, it was a pleasure meeting with this gentleman, and we will most definitely recommment Rafael as someone who will definitely work hard to meet all of your expectation when looking to purchase a vehicle. More

excellent dealership Thank you for your expertise and professionalism. Kyle our sales person was excellent. Just went into service for window tinting and they were very Thank you for your expertise and professionalism. Kyle our sales person was excellent. Just went into service for window tinting and they were very professional as well More

NOT 100% TRUSTABLE ON THEIR WORDS HOW TO LOSE TRUST IN 10 MiN I had negotiantion with one of Coggin sales that is there any promotion or way to get discount, he responded that the i HOW TO LOSE TRUST IN 10 MiN I had negotiantion with one of Coggin sales that is there any promotion or way to get discount, he responded that the internet price is out of our control and its the most competive price and we are just comply the internet price. But as soon as I bought the car the internet price dropped to 8200 from 8600, And i found out while i was showing the website that had the car i was buying to my friend and i was telling him that i made a great deal. But i saw the priced dropped, just i got pissed off to see that. I called to let them know that i got the update price, but they were insisting that there was a SYSTEM PROBLEM. TOTALLY I LOST MY TRUST TO THEM THAT EVEN NOW THAT THE PRICE DROPPED THEY ARE NOT COMPLYING WITH NEW ONE. after a long cobversation with them , almost I got conviced that might be the SYSTEM PROBLEM. But in the morning i got an email from CARFAX that the car SOLD WITH DROPPED PRICE to somebody. i posted the email here as well. SO I called them again, but still they are saying that was system problem. However i m buying the car with the initial price but i dont trust them anymore and I have learned a TREMENDOUSE LESSON IN MY LIFE if anytime priced dropped down IT S A SYSTEM PROBLEM More

****BUYER BEWARE*** I bought a car from this dealership. Put $2600 down, gave them all the information requested. Month later they took the car and never refunded my mone I bought a car from this dealership. Put $2600 down, gave them all the information requested. Month later they took the car and never refunded my money. Thieves. More

Rude and unresponsive I called twice and spoke to a manger, as soon as they learned I owe more on my car than it’s value they were rude then unresponsive, I went elsewhere I called twice and spoke to a manger, as soon as they learned I owe more on my car than it’s value they were rude then unresponsive, I went elsewhere with a down payment and accomplished what I was trying to do. Also went by there, asked for Nate before I purchased elsewhere, heard him tell the receptionist he’d be right up, waited 30 minutes before I just left. You better show them them there is something in it for them fast if you want service! Also look at the addendums on there cars before you purchase, it’s pure profit!! More

Incompetent and Slimey My check engine light turned on again within hours of having my car back in my possession. I called this morning (Sunday), when Patrick (Sales Manager My check engine light turned on again within hours of having my car back in my possession. I called this morning (Sunday), when Patrick (Sales Manager) was put on the phone. Obviously distraught, Patrick tells me "hes trying to help but I need to calm down" and then rather than trying to fix my problem, he tries to focus on selling me a new car. My car only has 80,000 miles on it. My car should be able to be diagnosed. No one deserves shoddy workmanship. No one deserves slimy sales tactics. Save yourselves a headache and skip this dealership. When I find a Jacksonville Nissan with great customer service, I will post an update. More

Buyer Beware - Not transparent in pricing/bait and switch We went in tonight to purchase a car that showed on their website at $22,640. The manager came back with an out the door price of $30,000. We had no We went in tonight to purchase a car that showed on their website at $22,640. The manager came back with an out the door price of $30,000. We had no trade in and it was just a straight sale. He stated the website has lots of asterisks and that we should scroll to the bottom of the page and read all the disclaimers and that none of their prices show any added options. What a waste of time. Don’t go by their ad and go elsewhere to a dealership that is more transparent with their pricing. We will never recommend nor purchase a car from them. More

True Professionals! Bryan and Vlad were great! This was by far the best experience I've ever had buying a vehicle. I would recommend you give this place a try before you Bryan and Vlad were great! This was by far the best experience I've ever had buying a vehicle. I would recommend you give this place a try before you visit any other dealership. More

Best experience I was immediately greeted by Patrick, general Sales Manager, when I entered the door. After explaining what I was looking for, he assigned Kyle to wo I was immediately greeted by Patrick, general Sales Manager, when I entered the door. After explaining what I was looking for, he assigned Kyle to work with me. This young man is so knowledgeable. I was looking at the Nissan Rogue. He answered every question. I was so impressed the friendliness & knowledge of the staff, that purchased the Rogue the same day as my visit. My husband & I decided to use the Nissan finance option. Jim worked with us and we were very pleased. Wonderful experience. Will definitely recommend Coggin Nissan at the Avenues to everyone. More