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Coggin Nissan at the Avenues

Jacksonville, FL

4.0
487 Reviews

10859 Phillips Highway

Jacksonville, FL

32256

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Showing 487 reviews

March 02, 2012

Corrie King is definitely an asset to your team. He made my car buying experience comfortable and stress free. He is very polite, professional and FUNNY! I feel like I could call him for anything and he w More

by npurcell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corrie King
December 21, 2011

I have been buying vehicles from Coggin Co. since 1987 and have been very pleased with the relationship. This particular purchase was by my 18 year old son. With that being said, we had particular guide More

by mskeen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Adams
December 12, 2011

Corrie King hit the trifecta of customer service excellence: helpful, knowledgeable and friendly! Corrie made the sale in one day. I couldn't be happier! More

by mcorning
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Corrie King
December 02, 2011

BUYER BEWARE HERE.... DEALS HERE HAVE NO MEANING. THEY BUYER BEWARE HERE.... DEALS HERE HAVE NO MEANING. THEY DON'T STAND BY THERE OWN WRITTEN DEALS. THEY LET YOU TAKE A CAR HOME FOR TWO WEEKS OR MORE AN More

by parrott54
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
BRYAN SEBASTIAN
Dec 16, 2011 -

Coggin Nissan at the Avenues responded

Hello, This is David Surguine, General Manager at Coggin Nissan at the Avenues, and I wanted to reach out to you about your experience at our dealership. First, we do apologize for any inconvenience we may have caused you, as it was never our intention to deceive you in any way. Unfortunately, as all of our paperwork states, all sales deals at our dealership are conditional on the financing being approved by a lender. We made a decision to deliver your vehicle based on the information we had at the time of sale; however, as lenders investigate applications in order to approve, condition, or reject loans, they often discover information that we had no way of knowing. It is absolutely our goal to deliver every vehicle we possibly can, but for reasons outside of our control, we could not make this particular deal happen. If you’d like to discuss further, I’d be glad to do so. Feel free to call 877-568-6624 and ask for me. Sincerely, David Surguine General Manager

December 01, 2011

I took my car in for routine service. I would spend the time learning about the possible options I had available to me. I spoke with the Service Manager, Mr. Skeet Ray. He was able to explain all options t More

by Mycarmax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Skeet Ray
November 23, 2011

I only test drove one car when I made my last purchase. It was the Juke, and I drove it home that evening. No way would I have bought the car so soon, if not for Corrie King. He was friendly and attentive, More

by jenneshell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corrie King
November 22, 2011

Nothing but good things to say, bought my first car and Mr King helped me a lot. Got greeted with a smile & handshake & left with a shiny blue car. I am very pleased with the service going above & beyond t More

by dnewson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey King
Nov 23, 2011 -

Coggin Nissan at the Avenues responded

Hi Nelson family--thank you so much for your kind words about your experience with our dealership, and particularly, with Corey. We're grateful to have such a wonderful salesperson on our team, and we're thrilled to hear that he helped make your car-buying experience pleasant and enjoyable. Thanks again, and we look forward to seeing you at Coggin Nissan at the Avenues in the future!

November 22, 2011

I had an awesome experience working with Corey King. He was polite professional and helped me meet all my goals. 5 star service!!!!! Thank you for everything....I even brought some one down there a week la More

by hm3drew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey King
Nov 23, 2011 -

Coggin Nissan at the Avenues responded

Thank you so much for sharing feedback about your car-buying experience with us. (We think Corey provides great service, too!) It's always encouraging to hear stories from happy customers like yourself, and we want you to know how grateful we are for your loyal business. Thanks again!

October 17, 2011

Good overall experience. The people are all congenial to work with. When financing it takes too long to complete the process. There should be a way to complete everything in a shorter period of time. More

by geraldinejax
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Irvin,Ben, Richard
October 13, 2011

Mike Hanna is the used car manager and he is the most disrespectful and dishonest person I have ever done business with. He gave me a deal on a car and asked what I thought. I said I didn't exactly feel More

by rnschmidt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Hanna
Oct 27, 2011 -

Coggin Nissan at the Avenues responded

Hello Rob, I just wanted to reach out and let you know that all of us at Coggin Nissan at the Avenues hope that you and Kate have been enjoying the Land Cruiser we delivered to you 2 weekends ago. As I’m sure I told you over the phone, I want all of our customers to know that we value the customer experience above all else, even if that means giving up the sale of a car. If we can’t deliver that by our fault of otherwise, it has always been my policy to decline entering into a deal when it is not a win-win situation for both the customer and us as a dealership. Although I stick by my policies, it did seem to us that we were too quick to decide to walk away from the deal you mentioned above. This was a good learning experience for our team, and we know that the next time a situation arises like this one, we will be sure to thoughtfully consider the circumstances in order to make a fully informed decision. Thanks again to you both for being so gracious and working with us to resolve this situation in a mutually beneficial way. We hope you will continue to visit Coggin Nissan at the Avenues for all of your sales and service needs. Sincerely, David Surguine General Manager

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