Coggin Nissan at the Avenues

To Whom This may Concern: This review is my way of To Whom This may Concern: This review is my way of saying Thank You. My experience was one of a complete turnaround. I am one of those rare people To Whom This may Concern: This review is my way of saying Thank You. My experience was one of a complete turnaround. I am one of those rare people in America without any debt. So for me finding financing was challenging (which I knew up front). Upon my first visit to Coggin Nissan...my children and I were met in the parking lot by 2 sales associates who immediately assigned themselves to us and showed us around. Apparantly, they were job shadowing, which I will admit was very uncomfortable. I was interested in a few types of vehicles however, it seemed they already had in mind what they felt was best for me (even though they had no idea what i could afford). After the test drive (where one drove the car and my kids and the other associate piled into the rear of the car)...we returned to the lot to determine financing. It was at that time that I was asked had I spoke to anyone prior to my visit. I advised him I was contacted by a lady named Nancy and he said Ok. He took some information from me and went to the finance person...Bottomline...they basically took a look at my situation and chose not to bother. he gave me his card and that was the last i heard from him. However, because I was enrolled in the VPP program through my job...i was already assigned to someone, Ms. Nancy Crocker. Nancy called me the following Monday and i explained to her my situation and the experience I had and she took over from there. Her customer service was commendable. She was so understanding that I decided to return to the lot for a second try...this time without my children... Nancy, showed me cars that were within my possible range. I test drove the one I really liked the most and it was at that time that I agreed to try for financing. She made me feel comfortable...confident about my decision...and I was prepared for whatever the outcome would be. She introduced me to the person working on getting me financed and he too was great. She kept me updated on the status of my financing as they tried to find me the best deal possible on the car of my choice. The following day...I recieved a call at work, telling me I had been approved. I was elated. What started out as a bad experience turned around for my good. I was able to meet all those working behind the scenes on my loan. They were all great people. But my Kudos goes to Ms. Nancy Crocket for being genuine. She is truly an asset. My 5 star rating goes to this dealership for customer service. I will rrefer others and remain a loyal customer. By the way...my children were pleased. Thank You again. Camille Mendes More

rep very nice and was willing to answer any and all questions, even on return trip for more questions......had to come back about the feature to add a phone to the car questions, even on return trip for more questions......had to come back about the feature to add a phone to the car More

Loved Jeremy... he is outstanding... we had a lot of requests, and he came through for us. We actually ordered two 370 zx's and they were delivered as we requested... and we love Jeremy...... and our c requests, and he came through for us. We actually ordered two 370 zx's and they were delivered as we requested... and we love Jeremy...... and our cars... we would recommend Jeremy to everyone... as well as Coggin Nissan at the Avenues. More

I AM A RETIRED MARINE WHOM IS VERY HARD TO PLEASE. I WILL NOT ACCEPT A LOT OF BULL..... THESE GUYS DIDN'T SHOOT THAT TYPE OF STUFF TO ME...THE SALES MGR, THE SALES CONSULTANT, THE SERVICE MGR, AND THE MOST I NOT ACCEPT A LOT OF BULL..... THESE GUYS DIDN'T SHOOT THAT TYPE OF STUFF TO ME...THE SALES MGR, THE SALES CONSULTANT, THE SERVICE MGR, AND THE MOST IMPORTANT GUY THE DETAILER...WAS OUTSTANDING PEOPLE AND I LOVE THEM FOR HOW THEY TREATED ME. THAT LEO IS A SPECIAL GUY, AND COGGINS NEED TO KEEP THOSE TYPE OF PEOPLE IF THEY WANT TO CONTINUE TO COMPETE WITH OTHER DEALERSHIPS. i WAS IMPRESSED WITH ALL OF THEM AND I AM LOOKING IN DEALING WITH THEM IN THE FUTURE. THE DEALERSHIP ITSELF IS A OUTSTANDING PLACE TO VISIT AND SUCH A FRIENDLY ATMOSPHERE.. THE GM SHOULD BE PROUD OF WHAT HE HAS AROUND HIM CAUSE I AM TOTALING HAPPY ABOUT OUR FUTURE WITH ONE ANOTHER.... WALLACE MARSHALL USMC RETIRED.... More

I had been car shopping for a couple of days and had become weary with what I had been dealing with. Luis seemed most interested in finding a car with the features I told him I wanted and then worked di become weary with what I had been dealing with. Luis seemed most interested in finding a car with the features I told him I wanted and then worked diligently with Leo to get it to a price I could live with. Mansel in finance also worked to show me how to protect my investment and finance it to my advantage. I didn't feel like they were just selling me a car. I felt like they were making a deal that would make us both happy. And that they did. Thanks Coggin Nissan. More

This is the 2nd time we purchased a car from Coggin Nissan at the Avenues. I would highly recommend the sales team and service department to anyone looking to purchase or service a car. Very pleased Nissan at the Avenues. I would highly recommend the sales team and service department to anyone looking to purchase or service a car. Very pleased with the service at this dealership. More

Greg from sales team was great and got us a good deal. The worst experience starts when we reach finance team(Kip). Firstly they made us wait hours on deal day for papers to be signed. Once we got our loa The worst experience starts when we reach finance team(Kip). Firstly they made us wait hours on deal day for papers to be signed. Once we got our loan papers after 1 month, they had mysteriously added $6000 in name of some package! Then I filled cancellation form in month of August and its been 5 months but they have not been cancelled and paid back yet! I call them 2-3 times every week and visit almost every month and they dont treat you well once they sell you the vehicle. I am still waiting for this cancellation to happen which was to happen in 4 weeks but almost 5 months and counting now. If you guys planning on financing your car avoid this place! Sales especially Greg had been good to us. More

I worked with Dexter Smith, Kip Winter & Faye Bay. Each of these three employees should be commended on their professionalism and dedication. I do not recall making a purchase from a dealership in th Each of these three employees should be commended on their professionalism and dedication. I do not recall making a purchase from a dealership in the last 20 years as I have tried to avoid that - however these three made me rethink this position. I believe if these three are the "face of Coggin" then Coggin has a great deal to be proud of. Mark Terrell 904-463-8734. PS: I have been in management for 25+ years with the same global corporation - I understand customer service. These three displayed the BEST of what the customer service experience should be about. I trust they will be commended. More

It was overall a positive experience. The car was brought up from St Aug quickly and the sales staff were all very kind.I would recommend this dealer to anyone. brought up from St Aug quickly and the sales staff were all very kind.I would recommend this dealer to anyone. More

Eriton has an excellent knowledge of the car features, very patient and professional. His arguments are very convincing. I only went to change the oil of my old pathfinder and at the end I got a new one ! very patient and professional. His arguments are very convincing. I only went to change the oil of my old pathfinder and at the end I got a new one ! More