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Coggin Nissan at the Avenues

Jacksonville, FL

4.4
511 Reviews

10859 Phillips Highway

Jacksonville, FL

32256

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Showing 511 reviews

February 09, 2015

Pretty Happy Bought a new Nissan Pathfinder on the way home from the auto show. Overall a very pleasant, low-pressure experience. My questions were answered quickl More

by FTJJax
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John-Paul Helms, Mansel Karafili
Feb 10, 2015 -

Coggin Nissan at the Avenues responded

Thank you for the 5 star review of Coggin Nissan at the Avenues. Congratulations on the purchase of your Pathfinder. I am very pleased that we provided you with a pleasant, professional car buying experience. Thank you for trusting us to assist you with your vehicular needs. We look forward to serving you again. Tam Pham General Manager 904-302-8992

February 04, 2015

Lousy service from finance dept. We recently leased a 2015 Nissan Rogue and thus far we're vey pleased ...Our salesman was rather indifferent, but regardless, the price was fair and More

by jea3237
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manjola, "M....."
Feb 09, 2015 -

Coggin Nissan at the Avenues responded

Thank you for notifying me of your experience at our dealership. I would first like to apologize for the lack of service you may have received post lease transaction. I assure you that we value our customers and your experience does not reflect the culture of our dealership. I am very pleased that Manjola assisted you with you issue. Despite your less than perfect encounter, I hope that you will continue to give us the opportunity to assist you with all of your vehicular needs. Please feel free to contact me at any time at 904-302-8992. Best Regards, Tam Pham General Manager

December 22, 2014

Great Car Buying Experience My wife and I went in to buy her a new Nissan Altima this past Saturday after making an appointment online with a Salesperson to discuss the car we ha More

by Dan2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Floyd and Manzsel
Jan 14, 2015 -

Coggin Nissan at the Avenues responded

Dan, Thank you for the 5 star review of Coggin Nissan at the Avenues. We strive to ensure that everyone receives an excellent car buying experience and I am proud that John and Manzsel provided with you great customer service. Congratulations on your purchase and thank you for trusting us to assist you. We look forward to working with you again! Tam Pham General Manager 904-302-8992

October 10, 2014

Update to my previous review. This is now a nightmare of an experience and I'm so disgusted we've been lied to and nothing has been resolved. UPDATE 10/10---The PR person respond More

by abdragonfly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Menzel, Lola, David Heimgartner
July 28, 2014

Waiting to update this review before it goes live as different people in the dealership are now handling my issue and so far it has been very positive More

by Dean44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Heimgartner
Jul 14, 2014 -

Coggin Nissan at the Avenues responded

Thank you for your recent purchase. We want to be sure that you are fully satisfied with your purchase so I am glad that you have begun working with me to make sure we get the right seats in your Caravan. We have ordered them and will be in touch when they arrive. If you have concerns I can assist with before you come for your seat installation, feel free to contact me at 904-302-8992. Thank you, . Jenny Winslow Customer Relations Director

July 28, 2014

New truck purchase Very pleasing surroundings and friendly staff. Very helpful and made the process enjoyable. The vehicle I was looking for was not in their stock, bu More

by Dean DeWall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Criscione
Jul 28, 2014 -

Coggin Nissan at the Avenues responded

Dean, Thank you for the great review. I am glad that we were able to help you find just what you were looking for and hope you will continue to trust us for your automotive needs. Thank you, Tony Ruxxxxi General Manager

July 25, 2014

Don't beleive them if they send you a letter offering a deal I received a letter in the mail from Coggin Nissan at the Avenues stating that because I have a great payment track record, they would offer me a new More

by Max Bennett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony Rushiti
Aug 19, 2014 -

Coggin Nissan at the Avenues responded

Max, Thank you for coming to research a potential purchase with us. I am glad that Ena provided you the kind of service we want everyone to experience to help you find a Rogue that you and your wife were happy with. I am sorry that we were unable to come to an agreement on the price and would like the opportunity to speak with you about the financing options that were discussed. Please contact me at 904-302-8992 so we can work together to see if we can find a mutually agreeable payment on the Rogue you chose. Thank you, Jenny Winslow Customer Service Representative

July 09, 2014

Great service. We are pleased with the service we received at your branch. Mr. Jeremy commitment to great customer service is to be commended. You can be sure that w More

by ivyvilches
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Criscione
Jul 10, 2014 -

Coggin Nissan at the Avenues responded

It is our pleasure to work with you. Thank you for allowing Jeremy to ensure your service met your expectations. Let us know if you have any concerns before your next appointment. Thank you, Tony Ruxxxxi General Manager

April 04, 2014

Called them early today to see how busy they are, since I didn't have an appointment for an oil change. Kristen said they're a little busy and it will take a little over an hour. I got there and Kristen cam More

by jthom001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristin
Jul 10, 2014 -

Coggin Nissan at the Avenues responded

It is our pleasure to make sure you leave a happy customer! Please let us know when we can have the pleasure of working with you again. Thank you, Tony Ruxxxxi General Manager

March 11, 2014

The whole process was very easy. Corrie did a fantastic job of working with me to get the best possible deal, without it feeling like I was being pressured. Previous experience at dealerships had a very di More

by osorno14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corrie King
Mar 17, 2014 -

Coggin Nissan at the Avenues responded

Thank you for letting me know how Corrie helped change your opinion of buying from a dealership. We want to continue to be of assistance so please let us know when we have the opportunity to work with you again. Best, Jenny Winslow Customer Relations Director

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