Coggin Nissan at the Avenues

Poor Service I bought my Rogue from here. I like taking my car to the dealership for service. Every single oil change has been a 3 to 5 hour experience (and I had I bought my Rogue from here. I like taking my car to the dealership for service. Every single oil change has been a 3 to 5 hour experience (and I had a scheduled appointment for each of them). The words "express service" should be changed to exasperating service. There's definitely something wrong here in that someone is not fixing this process. I consider it a management problem. More

Worst service ever! I brought my 2013 Pathfinder in for service on Dec 10. It was without a doubt the worst experience I have ever had. First it was brought in for a sc I brought my 2013 Pathfinder in for service on Dec 10. It was without a doubt the worst experience I have ever had. First it was brought in for a scheduled oil change and tire rotation. The lady who “took care “of us seemed only interested in trying to sell us other services. What in the past had been a 30-45 minute process turned out taking over 2.5 hours. First, she told us that there were 3 recalls on the vehicle, that we had not been informed of and that it would take an additional 3 hours to make the repairs. When I told her we would have to reschedule for that work, she told us our car would be ready in about 30minutes. 30 minutes later, she came and told us that we needed a new cabin air filter, as well as new tires and break pads. When I compared what she said the tread was with the “sample” on the desk, I clearly did not need new tires. I told I just needed my car. She told us they would finish up then and we would have our car shortly. 30 minutes later she came out and said we had a nail in one of the tires and that they needed to fix that and that would be an extra charge. Nearly 45 minutes later when we complained, we shortly got our car back. What we discovered was that after all that time the oil warning and the tire rotation warnings had not been reset and now come on constantly. According to the display on the car. The front tires are inflated to 36lbs, while one of the back tires is inflated to 34lbs and the other inflated to 41lbs. Based on all of this, I have no reason to believe that any of the service I was charged for was actually performed. More

I have brought many cars from. nissan at avenue, but very un Need to treat loyal customer fairly, not like you dont care. And give them the bad treatment,that's how I felt, might have to take my business some wh Need to treat loyal customer fairly, not like you dont care. And give them the bad treatment,that's how I felt, might have to take my business some where else More

DISGUST & DISSATISFACTION ** YO-YO financing for dummies** If I could give this dealership a ZERO I would, but unfortunately one star is the absolute lowest. The dealership as a whole is poorly ran and the pro If I could give this dealership a ZERO I would, but unfortunately one star is the absolute lowest. The dealership as a whole is poorly ran and the problem is institutional, our experience was putrid on every level! Our experience was horrible starting with the receptionist who lied to us about our finance director's availability, our salesman was unprofessional and harassed us about the survey score repeatedly, Chris our sales manager tried to force an extended warranty on a 2016 truck that we didn't want or need and it was only added to profit their pockets. Our experience with the finance department goes without saying, and then the GM promised us on Friday, 9/16 that our current finance director, Dustin Hughes, would no longer be handling our deal and that an "elite team" was now handling our deal and we would have an answer Monday, 9/19, but now today, 9/21, it doesn't appear that anyone has been working on our deal at all and those thoughts were confirmed today when we received a call from Dustin trying to clarify the mistakes he made on the initial credit application and informed us that he was starting the loan process over???! THIS IS COMPLETELY LUDICROUS!!! Asbury should really consider shutting this location down and starting from scratch! Clearly rehiring new GM's every six months to a year isn't working! I can assure our disgust and dissatisfaction will not stop here! More

Upset and Regret My Purchase Bought a new 2016 Pathfinder S model which I was promised to get a radio dashboard backup camera and two dvd headrest. I was also advised bluetooth c Bought a new 2016 Pathfinder S model which I was promised to get a radio dashboard backup camera and two dvd headrest. I was also advised bluetooth comes with the car which did not. I was told the backup camera could not be installed but I have documentation stating Nissan owes me those items. General Manager Ron Messinetti and Sales Manager Phuc Tran both are very unprofessional and dishonest. They are only in the business of making money and not maintaining relationships with loyal customers. I still do not have what was promised. Please do not purchase an SUV from them. They are not knowledgeable of what comes in the SUV's. Just very upset and Unsatisfied More

Terrible Promises were broken and trying to make the customer pay for mistakes THEY MADE! Pursuing legal action against them. Just awful and a shame to make a Promises were broken and trying to make the customer pay for mistakes THEY MADE! Pursuing legal action against them. Just awful and a shame to make a consumer have to resort to legal action to get matters handled> More