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Coggin Nissan at the Avenues
Jacksonville, FL
487 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 487 reviews
November 06, 2015
Disappointed - Terry Shelton Coggin at the Avenues was a huge disappointment. I started the search for my new car there since they were the most convenient dealership to my house. Coggin at the Avenues was a huge disappointment. I started the search for my new car there since they were the most convenient dealership to my house. Before actually hitting their lot I did a few online price comparisons around the area for an exact comparable car. I found their prices to be somewhat competitive but definitely not the lowest. Once arriving on the lot and showing interest in the exact car I had looked at on their website I was put in touch with Terry Shelton. I asked for their best price on the car which came back higher than what is listed on their site. They throw in a "value" package for $799 which includes window tint, wheel locks and some cheesy pinstripes. I don't know who the heck would call that a value... I personally like the car the way that Nissan builds them at the factory. He informed me that after he had already "upgraded" the car and put the "labor" into it that he could not take this off the price of the car. Funny thing is the car I was interested in had just come off the truck and was still factory original. They also add on a dealer fee. There's a quick $1,500 profit! I attempted to show Terry some prices I has received from other dealer's in the area for the exact same car with the exact same MSRP. He quickly told me I was wrong and these were strictly lease prices. I assured him that was not the case and offered to put him in touch with the dealers I was quoting. After being told I was "dead wrong" and he was "never that far off" he finally just said well if you think you can do that well there and are willing to drive there I suggest you do just that. So after taking Terry's advice I visited Westside Nissan and took delivery of a car with the exact same MSRP for almost $4,000 less than what Coggin wanted. No kidding! In conclusion I would avoid Coggin Nissan at the Avenues if you're interested in saving money over the convince of their location. About an hour of quick Google searches of dealers around the area will show you the advantage of taking your business elsewhere. If anyone see's Terry maybe they could offer him a breath mint... He could certainly use a few. More
by BigGator
Employees Worked With
Terry Shelton
October 05, 2015
TALK ABOUT UNPROFESSIONAL YOU ARE IN THE RIGHT PLACE LET ME START WITH THE FOLLOWING I WENT IN BOUGHT A CAR AND IT TOOK 1 HOUR TO GET THE CAR THAT WAS AWESOME ! AFTER THE CAR WAS BOUGH WAS PROMISED TO FI LET ME START WITH THE FOLLOWING I WENT IN BOUGHT A CAR AND IT TOOK 1 HOUR TO GET THE CAR THAT WAS AWESOME ! AFTER THE CAR WAS BOUGH WAS PROMISED TO FIX A RIM AND NEVER HAPPEND ,THEN BROUGHT THE CAR AND THEY MESSED THE TRUNK THAT S NOT INCLUDING THE LIGHT TECHNICIAN GLUED TO MY CAR AND THEY DENIED IT TILL THE END THEN WHALAAAA I WAS RIGHT ,THEN I TAKE MY CAR FOR A NOISE BOUGHT EVERY WARRANTY POSSIBLE AND THE GUY TOLD ME NO I DID NOT HAD ANY I HAD TO SPEAK TO MANAGER AND HE CAME TO HIS OFFICE AND SNATCHED THE KEYS OF MY HANDS THEN THE DEAL GOT WORST I CALLED IN MY HUSBAND HE CAME DROVE THE CAR WITHA CERTIFIED MECHANIC AND WHALLLAAA AGAIN WE WERE RIGHT I HAD THE WARRANTY AND ALSO THE WHEEL BEARING WAS BAD. I HAD THE WORST EXPERIENCE ANY HUMAN CAN HAVE AND WHAT THEY DID NOTHING THEY JUST SAID A COMPLEMENTARY OILD CHANGE HELLLLOOOO I HAD WARRANTY SO IT WAS COVERD ANY WAY LONG STORY SHORT I HAD BEEN WITH THE CAR ONLY A SHORT TIME AND AS OF 10/04/2015 I NO LONGER OWN THE VEHICLE I WENT TO THE MOST PROFESSIONAL DEALER KEITH PIERSON TOYOTA AND BOUGHT A BRAND NEW TOYOTA SPECIAL EDITION . I WILL NEVER RECOMEND NOT EVEN THE DEVIL TO GO THE NISSAN OF THE AVENUES THEY WILL HIDE THE CAR FROM YOU AT ALL TIMES AND THE TECHNICIANS ARE NOT ALL SMART . I THANK YOU FOR ALL THE MISTAKES YOU MADE TO MY CAR AND ALL YOUR LACK OF PROFESSIONALISM BECAUSE IT SHOWED ME THAT I CAN DO BETTER IN LIFE THAT SETTLE FOR MEDIOCRE HUMANS . THANK YOU AND ASK ME WHY I WAITED THIS LONG TO WRITE A REVIEW BECAUSE I WAS WAITING FOR THE RIGHT TIME . THANK YOU More
by sunshine
Employees Worked With
SERVICE MANAGER
September 29, 2015
Excellent customer Service My dealings with Coggin were outstanding and General Manager Doug Wells handled the concerns of my vehicle in the utmost professional manner. I recomm My dealings with Coggin were outstanding and General Manager Doug Wells handled the concerns of my vehicle in the utmost professional manner. I recommend Coggiln Nissan. More
by screwed
Employees Worked With
Doug Wells
August 25, 2015
Regular 3-month 3,750 mile service The Service Center was very busy but the work done on my car was completed in a very timely manner. The service rep, Bobby, kept me informed about the The Service Center was very busy but the work done on my car was completed in a very timely manner. The service rep, Bobby, kept me informed about the work being done and when it would be ready. He was first class. I make the trip all the way from Palm Coast because I trust the people doing the work on my car and know that it will be done right. More
by Redsr2
Employees Worked With
Bobby Lennie
August 25, 2015
Great buying experience No pressure and great customer service geared to getting you exactly what you want. John-Paul Helms and Mark Pereira were totally professional, attent No pressure and great customer service geared to getting you exactly what you want. John-Paul Helms and Mark Pereira were totally professional, attentive to my needs, and provided my wife and I a smooth stress free new car sales experience. More
by Sebastian
Employees Worked With
John-Paul Helms, Mark Pereira
August 12, 2015
HORROR/xxxx Please help your self and do NOT go to this dealers. The service department denies of the problems that you have with your car. I went in for gas Please help your self and do NOT go to this dealers. The service department denies of the problems that you have with your car. I went in for gas tank they said nope. I went in for AC, they said nope. The car itself also had the most horrible tires on a NEW car. The advisers suggested that I get new tires when my car was at 17k mi. I ended up getting a new set of tires @ 24k mi (sooo expensive....) Please please please save yourself from this xxxx! More
by nissanhater
Employees Worked With
Service Deparment
July 25, 2015
Inspection I want everyone to know a young man worked on my car July 18, and did an amazing job, he inspected and found when I had my front end aligned at anothe I want everyone to know a young man worked on my car July 18, and did an amazing job, he inspected and found when I had my front end aligned at another Nissan place they did not tighten the tie rod sleeve and could have caused major damage and cause a wreck if the tire came off, I drove the car to Illinois like this and when I found this out was greatly upset, but I want this young man that discovered this get a lot of praise for discovering this and fixing it. I can tell a big difference in my car. I don't know his name, but he deserves a lot of credit, you don't find a lot of young men that care about there jobs and take good care of you. I will always bring my car back here for whatever it needs. Thank you Nissan at the Avenues. Donna Hult More
by Darlene 3/27
Employees Worked With
David Heimgartner
July 08, 2015
Excellent Provided excellent service, I went in looking for used car at specific budget and thanks to my sales person was able to buy a new car for better deal Provided excellent service, I went in looking for used car at specific budget and thanks to my sales person was able to buy a new car for better deal with rebates and incentives. More
by Gwyn
Employees Worked With
Cory
June 25, 2015
Buyer Beware I Monday, June 22 2015 I went to Coggin Nissan of the avenues to by a 2004 350z that had been advertised for over a month for $9,991 on Auto Trader as I Monday, June 22 2015 I went to Coggin Nissan of the avenues to by a 2004 350z that had been advertised for over a month for $9,991 on Auto Trader as well as on the Coggin site. I test drove the car and offered the advertised price. The sales person agreed and took the offer to the sales manager. The sales manager who's name is TK brought back two pieces of paper and asked me to pick the monthly payment on the first page. I said ok but show me the written offer. I was completely shocked when the price on the offer had changed to over $14,000 but included a further $2,000 discount raising the price to $12,000 plus tax, dealer fees and plate. According to TK they had not had a chance to update the new price. After all he only had 30 days and as of June 25th it still has not changed I became upset and said that this is completely unethical and I will not be buying any cars from Coggin. Needless to say they said they would honor the original price but by this time I no longer trusted anyone at this dealership so I walked. I have received 4 calls from other sales people reducing the price up to an additional $300. The last call was to offer me first right of refusal because of this misunderstanding and that they had another offer on the car. Since the car is still there I guess that this was also not true. Coggin is off my list of car dealers since they did not disclose the price and tried to con me out of $2000. More
by James123
Employees Worked With
TK
June 13, 2015
Just won't listen I not a fan of going to buy a new car due to past experiences. Most notable the fact that salesman just won't listen to me. I tell them what I have to I not a fan of going to buy a new car due to past experiences. Most notable the fact that salesman just won't listen to me. I tell them what I have to spend and what payment I am looking for. It never fails that rather than be honest with me and say they can't get me into the car I want at the payment I need they try to sell me something I don't want at a price that is alot more than I told them I can afford. Such as the case today, but rather than sit there and keep telling him I can't afford what he keeps bringing to me I just got up and walked out only to be called on the phone 3 times and then receive a text message from the manager saying he can get me in the car I DIDN'T WANT for a PRICE I COULD"NT AFFORD. Needless to say I will not be recommending this dealer to no one and I will never return there to be treated that way again. I did however wind up just down the road at another dealer and did buy a car from them! More
by disappointed
Employees Worked With
Don't remember
