Coggin Nissan On Atlantic

I brought my 2003 Nissan Altima from Coggin about 3 years ago. Over the past few months I have been having issues with performance. My car would "jump" when I was riding along, almost felt as though it was ago. Over the past few months I have been having issues with performance. My car would "jump" when I was riding along, almost felt as though it was was trying to slip out of gears. At the same time my car started to stall out on me. First time I dismissed it, later that week it happened again in a parking lot, I was close to being rear-ended. We dropped it off on the evening of Wed, August 1st. My husband and I were dealing with Shawna B. She told us about the recalls that were on the car. We had no idea. She knew that we were leaving Friday afternoon to go to my sister in-law's graduation. Shawna said it was fine to go ahead and do the ECM reprogram and that they would wait on replacing the rear crossmember. This would insure that we would be able to pick up the car on Friday. She said anytime after 2pm was fine. We get there and it is not complete, they went ahead and decided to replace the rear crossmember. When asked how long, we were told it wasn't going to be complete for at least 3 hrs. So, we were provided with a rental car, okay. Advised them we could pick up the car Saturday afternoon, they said it would be fine, the keys would be with somebody in sales. When we got there, nobody had the keys, nobody knew to expect us... Inconvienced again because of lack on communication on the service departments end. So Shawna comes up there, gets us the keys. Fine, we were on our way. Funny thing is, after all of this the problem is still existing. I have called Nissan in Orange Park, they will be able to look at it tomorrow morning. That leaves me without any transportation today. I am missing work, losing money because of the lack of service I have recieved from Coggin Nissan. More

DO NOT BUY FROM THIS DEALER. Dealership had lost receipt to run credit card for down payment - called us 3 mths later to get a copy of receipt, faxed it to them. No one ever ran the credit card, instead t to run credit card for down payment - called us 3 mths later to get a copy of receipt, faxed it to them. No one ever ran the credit card, instead they sent it straight to collections instead of taking the blame for loosing paperwork. We never received a phone call of them trying to collect - sounds like someone didn't want to do their job and even cost the dealership money by referring to a collection agency. We are a small business owner with excellent credit - BEWARE!!! I will make sure everyone I know knows how this was handled. More

This is the most unqualified dealership I've ever did business with. They've been blaming my cracked exhaust manifold on everything from my "aftermarket" oil filter to my "aftermarket" air filter and sti business with. They've been blaming my cracked exhaust manifold on everything from my "aftermarket" oil filter to my "aftermarket" air filter and still don't have a clue, even after I've shown them the Service Bulletins and Recalls. Their service dept reps act like a bunch of used car salesmen waiting for a "sucker" to pull up. I hope no one ever has to deal with them. I will never buy another Nissan and I will most certainly see that anyone I come in contact with deals with any of the Coggin establishments.. More