Coggin Nissan On Atlantic

I WAS BATED I'm sure this won't make it to the general manager but I think he needs to hear about my HORRIBLE experience! I am an active duty Navy Sailor and I wi I'm sure this won't make it to the general manager but I think he needs to hear about my HORRIBLE experience! I am an active duty Navy Sailor and I will make sure to tell everybody I work with NEVER to shop here. I was helped by salesman Tom who was very helpful in the beginning. You had a 2015 Nissan Armada with 38519 miles listed for $26,994.00. Tom Hong Liao worked with his sales manager to get the SUV for 27,000 out the door on Friday Aug 26. Which was my budget. This is when the problems started. I advised Tom that I could not make it to the dealership until Monday Aug 29. I realize that he could not hold the car but I took my chances. So on Monday morning I called Tom, he advised me that everything was still good to go with the SUV. I then called him again that afternoon, and Tom advised me everything was still good to go with the deal we discussed. Then one more time I called about 20 minutes before I got there. When I finally arrived I was taken to a cubical. He left my wife and I for approximately 15-20 minutes. Tom pulled up with an Armada, but not the one I drove all the way down there for. We told him the miles were too high and we wanted to see the Armada we had discussed. He walked off, and another ten minutes or so went by before I overheard them saying it had been sold. Apparently it was sold 2 days prior. Tom knew I was firm on my budget. He showed me vehicles that were several thousand above that budget. Why was I bated with a false sale? Why wasn't I notified that it was sold one of the several times Tom and I spoke? I had to pull strings to leave work early to come down there, then I had to buy dinner for my family of 5 and the gas both ways. Not to mention he completely wasted my afternoon. This lack of consideration is RIDICULOUS! I came to your dealership for one reason and was lied to the entire time. I gave Tom several chances to just tell me the SUV had sold. It's pathetic that this is how employees to conduct business. More

Disappointing is an understatement go somewhere else This person was not the key focus of my bad experience but he made it worse with his attitude. The dealership in general has issues with used cars app This person was not the key focus of my bad experience but he made it worse with his attitude. The dealership in general has issues with used cars apparently i'm not the only one. I purchased a 2015 Jeep Patriot here and the SAME DAY I took it home and the BUMPER was falling off when I got there - because there were no screws on the right side. I also come to find out the car wasn't even cleaned - just wiped down. I called the dealership to see if they could help me - they said "take it to Jeep." You have a warranty with them. OK, hold on a second. You want me to take a car I just bought from you to another dealership, but what about the extended warranty I just purchased? Guess I just don't matter.. Anyhow, I had to wait a week and take it to Jeep. It took Jeep the entire day to put in a few screws and then charge me 80 dollars. I figured, OK i'll take the receipt to Coggin to see if they can refund me what I just spent getting screws put in. Nope. After waiting 25 minutes and dealing with multiple people to get to the "Director of Used Cars" he finally sat me down and we talked about it - and he really didn't even listen to me. He offered to "fill up my gas tank." The nerve of these people to treat me like this after the time and energy I've spent cleaning up their mess. YES it was THEIR mess... Jeep said that Coggin DID NOT INSPECT THE VEHICLE. Ok, i know that's not a lot of money 80 dollars isn't much.., and I realize this is a used car, but it's the principle of the matter. You keep treating people like this then don't expect to get sales. ESPECIALLY ME. I'm a social media reviewer. I literally have thousands of people on my contacts. I am a GUIDE for the city of Jacksonville. Sure, I'm upset - but what do you expect? I emailed the general manager and I have yet to hear back from him. I WANT MY MONEY BACK FOR THE FIX AND MY CAR CLEANED - the way it should have been in the first place. It's the ethical thing to do, it's the right thing to do. If they can do that then we'll see about resolution. More

Not helpful - No follow through I brought my 2014 Cross Cabriolet in because my passenger front leather seat was discolored and bubbled by the center seam. Chris from service told m I brought my 2014 Cross Cabriolet in because my passenger front leather seat was discolored and bubbled by the center seam. Chris from service told me to bring it in so he can look at it. I asked what is the best time - he said anytime that afternoon. I went there and he looked at it and said that he had to have Jason, Service Manager, look at it and that Jason just left for lunch. I said I would wait. After 90 minutes CJ told me that it wouldn't be covered (even though I only have 25,000 miles on my car) because there is only a 12 month warranty on the seats. He also kept telling me that I must have spilled some chemicals on the seat for it to look the way it did. I kept telling him that NO I didn't spill anything on the seat and that no one hardly sits on the passenger side and this shouldn't be happening. He said he had the interior service people look at it and they said I had to have spilled something. I asked to speak to them. They told me that the seat shouldn't be wearing like this and it looks like the leather wasn't sealed correctly. Because of what they they said and me asking for them to at least fix the damaged area, CJ took me to the car detail guy and had him "fix it". The stuff that was put on over the damage never dried so I contacted Jason and drove in for him to take a look at it. He took pictures of the seat and said he would send them off to Nissan and would get in contact with me in a couple of days. We also noticed that the leather wasn't looking good by the other seams. The stuff that was put on was removed and the damage was larger and farther into the leather. I gave him my email address and asked him to send me a copy of the Nissan email. After a week of not hearing anything I called Jason. He said he received an email back from Nissan saying they wouldn't cover the seat. Once again I made sure he had my email address and asked for a copy of the emails. I also told him that the damage to the leather is worst because of the "detailing" and I would like them to repair the damaged part of my seat. He said he would set up an appointment for someone to work on the seat and send me a copy of the emails. It has been a week and I haven't been called or emailed. I can't help but feel that they are throwing out empty promises and think that if they just keep stringing me along I will go away. Here is the thing, I am not going anywhere. I want the leather on the passenger seat fixed!! More

Laurie Beck is the best! I took my 2015 Rogue in for its 2nd service today, and service advisor Laurie Beck was great as usual! She takes care of my every need and/or question I took my 2015 Rogue in for its 2nd service today, and service advisor Laurie Beck was great as usual! She takes care of my every need and/or question, and provides service with a smile! Laurie is the reason why we have purchased 3 vehicles so far at Coggin Nissan! She and her team make a difference! More

Worse car buying experience EVER!!! Firstly purchased a vehicle everyone was so helpful and concerned and etc but the minute I walked out the door with the keys everything changed!!! Whe Firstly purchased a vehicle everyone was so helpful and concerned and etc but the minute I walked out the door with the keys everything changed!!! When I purchased the vehicle I purchased an extended warranty but had to come back to resign some papers cuz the original bank didn't approve me (whatever) so didn't look at this papers cuz was told just to sign here initial here and etc so go to get a service and I'm told my total is like $100 I asked about my service plan I purchased they don't see it in the system. So I say whatever I'm a mechanic I'll just service my own car from now on. They beg me no please this service is on us and the next one is free. Next service I come and get it done I have things broken in my car and after 2000 miles my maintenance light and my service engine soon light comes on. It's sooooooo much more I can say about Coggin Nissan but I don't think there is enough characters in this review but bottom line worse car experience ever and lack of concern from every employee I ever dealt with. Wish I could talked to Mr Coggin himself he would be very disappointed but anyways you know what they say you live and you learn and I learned to never buy another car from Coggin Nissan on Atlantic Blvd More