Coggin Nissan On Atlantic | Page 14

Richard Wright is fantastic to work with and knows his business. Never had such a positive car buying experience. Everyone was just incredible. Thank you! business. Never had such a positive car buying experience. Everyone was just incredible. Thank you! More

10/1/2020. 7:40am appointment. LAURIE BECK served my vehicle with stellar professionalism, knowledge, and friendly service.. She communicated issues, answered questions honestly,, and explained option vehicle with stellar professionalism, knowledge, and friendly service.. She communicated issues, answered questions honestly,, and explained options. I rate her service 10 out of 10, More

Fast, efficient and friendly service. First oil change since buying my car november 2019. Great sales and great service. I would highly recommend. Will return. since buying my car november 2019. Great sales and great service. I would highly recommend. Will return. More

Repairs not handled at all i have contacted them several times, the service dept., sales man., gen. manager and no one will call me back regarding the problems with my vehicle, i have contacted them several times, the service dept., sales man., gen. manager and no one will call me back regarding the problems with my vehicle, i have asked to cancel my warranty also and they have not responded to me on anything in 3 1/2 months. Not any response back. Please help. More

Horrible I have been waiting 3 weeks to get a situation handled that was created by a sales rep stealing from customers. The phone operator was ugly and very r I have been waiting 3 weeks to get a situation handled that was created by a sales rep stealing from customers. The phone operator was ugly and very rude. One hung up on me, no return calls from management, said they do not have a district manager or corporate office. I have never use anything Coggin again. It’s does not matter if it’s Coggin Ford or Coggin Nissan I see the same thing as horrible customer service and complete disrespect for customers. Management never return phones and I’m just sick to my stomach I even trusted them. More

Price Change I had contacted Coggin Nissan in regards to Nissan Rogue. Working with the salesman via the Internet Sales Rep a price was negotiated and agreed to $ I had contacted Coggin Nissan in regards to Nissan Rogue. Working with the salesman via the Internet Sales Rep a price was negotiated and agreed to $22,900. I accepted the price and drove over to the Atlantic store. Once I arrived, I received a phone call saying that the price has changed to $23, 800. The sales person repeatedly apologized and stated he even hated calling back. I do not hold him responsible what so ever. We then proceeded in and I agreed to pay the “new price” due to my timeline. Once inside I asked to see the internet sales representative (which gave the orignal price of $22,900) and I asked her why the price had changed, she stated I gave the price of $23,500 and it never changed. At this point she confronts the sales person and asked why he gave us this price of $22,900 (confronting him in our presents; this was not the right place to accuse the salesman or discuss in front of other customers it made me feel very uncomfortable) and he responded that is the price you told me. She then proceeded to the General Manager. He (which I cannot recall his name but introduced himself as the General Manager) came over to our desk to ask was their a problem that he had overheard the conversation (which is not true because he was behind a glass wall 30 ft away). I explained the last minute price change and he said she could not have given the price because I set the prices every morning and I set this one at $23,800. He said he will look into this and proceeded to walk away never returning. I met him on our way out the door to give my appreciation to the awesome work of the salesman and told him I would never return as a customer. He made the comment several times that he will just have the salesman pay the difference. Mind you this is the General Manger making these comments! I was disgusted and could not get out of the dealership fast enough. The lack of communication in the managerial level is silly and considered a joke. The salesman will eventually be the one to take the fall as he is the lowest man. I feel bad for him as I intentionally did not include his name because I truly believe he enjoys his job and I did not want to put him in jeopardy. The Internet Sales rep and the General Manger never addressed the issue of the price change or apologized. Coggin Nissan on Atlantic displayed the lowest level of distrust in customer service, reprimanding a sales person in our presence, and the lack of holding themselves to the highest level of integrity. I can honestly say I have never had a worst experience buying a car. More