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Coggin Nissan On Atlantic
Jacksonville, FL
412 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 412 reviews
July 22, 2019
Horrible I have been waiting 3 weeks to get a situation handled that was created by a sales rep stealing from customers. The phone operator was ugly and very r I have been waiting 3 weeks to get a situation handled that was created by a sales rep stealing from customers. The phone operator was ugly and very rude. One hung up on me, no return calls from management, said they do not have a district manager or corporate office. I have never use anything Coggin again. It’s does not matter if it’s Coggin Ford or Coggin Nissan I see the same thing as horrible customer service and complete disrespect for customers. Management never return phones and I’m just sick to my stomach I even trusted them. More
by Fedup2019
Employees Worked With
Jack Palaj
June 09, 2019
Price Change I had contacted Coggin Nissan in regards to Nissan Rogue. Working with the salesman via the Internet Sales Rep a price was negotiated and agreed to $ I had contacted Coggin Nissan in regards to Nissan Rogue. Working with the salesman via the Internet Sales Rep a price was negotiated and agreed to $22,900. I accepted the price and drove over to the Atlantic store. Once I arrived, I received a phone call saying that the price has changed to $23, 800. The sales person repeatedly apologized and stated he even hated calling back. I do not hold him responsible what so ever. We then proceeded in and I agreed to pay the “new price” due to my timeline. Once inside I asked to see the internet sales representative (which gave the orignal price of $22,900) and I asked her why the price had changed, she stated I gave the price of $23,500 and it never changed. At this point she confronts the sales person and asked why he gave us this price of $22,900 (confronting him in our presents; this was not the right place to accuse the salesman or discuss in front of other customers it made me feel very uncomfortable) and he responded that is the price you told me. She then proceeded to the General Manager. He (which I cannot recall his name but introduced himself as the General Manager) came over to our desk to ask was their a problem that he had overheard the conversation (which is not true because he was behind a glass wall 30 ft away). I explained the last minute price change and he said she could not have given the price because I set the prices every morning and I set this one at $23,800. He said he will look into this and proceeded to walk away never returning. I met him on our way out the door to give my appreciation to the awesome work of the salesman and told him I would never return as a customer. He made the comment several times that he will just have the salesman pay the difference. Mind you this is the General Manger making these comments! I was disgusted and could not get out of the dealership fast enough. The lack of communication in the managerial level is silly and considered a joke. The salesman will eventually be the one to take the fall as he is the lowest man. I feel bad for him as I intentionally did not include his name because I truly believe he enjoys his job and I did not want to put him in jeopardy. The Internet Sales rep and the General Manger never addressed the issue of the price change or apologized. Coggin Nissan on Atlantic displayed the lowest level of distrust in customer service, reprimanding a sales person in our presence, and the lack of holding themselves to the highest level of integrity. I can honestly say I have never had a worst experience buying a car. More
by Dawglife
Employees Worked With
Toni Brown
May 29, 2019
Amazing Mr wayne got me into a beautiful car at such a low price and worked with my budget and unique situation 10/10 would recommend! Mr wayne got me into a beautiful car at such a low price and worked with my budget and unique situation 10/10 would recommend! More
by Tre ventriglio
Employees Worked With
Wayne Bolai
April 30, 2019
Steve Johnson was very friendly, knowledgeable, and was a pleasure to work with. He was straight and to the point and we couldn't be happier with our purchase and was very friendly, knowledgeable, and was a pleasure to work with. He was straight and to the point and we couldn't be happier with our purchase and experience. Would recommend to others. More
by macocwbyz72
Employees Worked With
Steve Johnson
March 24, 2019
Awesome Experience This was our third vehicle from Coggin Nissan on Atlantic and each time we have used Julian Buzi as our sales assistant. Julian goes out of his way to This was our third vehicle from Coggin Nissan on Atlantic and each time we have used Julian Buzi as our sales assistant. Julian goes out of his way to ensure that we get the vehicle that we need along with a fair price. The same can be said for our financing manager Patrick who got us out the door in a new Rouge in less than 2 hours as well as explaining all the paperwork involved in financing the new vehicle. Rest assured that the next time we need a new car we will use Julian Buzi again. More
by Martyjax
Employees Worked With
Julian Buzi, Ron Coleman
March 22, 2019
Customer Service I had a wonderful experience with my salesman Ms. Nelly Morallo. She was very knowledgeable with her experience during my visit to purchase a new car I had a wonderful experience with my salesman Ms. Nelly Morallo. She was very knowledgeable with her experience during my visit to purchase a new car. I would highly recommend others to her. She has a sweet personality and a wonderful smile. The finance manager Brent was awesome and helpful also. Great job well done. Keep up the good work. More
by Kim
Employees Worked With
Nelly Morallo
March 22, 2019
Sassy’s New Rouge I am a Nissan VIP this is my 5th Nissan, and there is no better vehicle to own or drive. One of the things that keep me coming back is the fantastic s I am a Nissan VIP this is my 5th Nissan, and there is no better vehicle to own or drive. One of the things that keep me coming back is the fantastic sales associate that I have always lean towards Nelly Marallo, she is wonderful, not only is she a great associate she is a great friend that have become family. After you have owned as many Nissan’s as I have you get to know everyone and you tend to become family after more than 20 years. So take a chance become a Nissan owner you will never regret it. Mrs Sassy Gal More
by Mrs Sassy Gal
Employees Worked With
Nelly Morallo
March 14, 2019
Quick service! The staff was very friendly and helpful. They provided yummy snacks and coffee while I waited, which wasn't very long because they were pretty quick! The staff was very friendly and helpful. They provided yummy snacks and coffee while I waited, which wasn't very long because they were pretty quick! Also, they did a great job washing my car! I was very pleased with the service all around! More
by Laurams717
Employees Worked With
Meghan Tarmey
January 17, 2019
Excellent service department Bill always goes above and beyond for his customers. He's the only person I trust with my car. They even washed it for free! Bill always goes above and beyond for his customers. He's the only person I trust with my car. They even washed it for free! More
by Mikem16
Employees Worked With
Bill Mooney
December 02, 2018
Good service I gave the best rating because I had the best experience. Terrell Harvey was the best salesperson I have ever encountered. Very precise with providing I gave the best rating because I had the best experience. Terrell Harvey was the best salesperson I have ever encountered. Very precise with providing great information More
by Drakevoid
Employees Worked With
terrell Harvey
