Coggin Honda of Fort Pierce

THIS IS AN E-MAIL CHAIN. READ FROM BOTTOM TO TOP. Hi THIS IS AN E-MAIL CHAIN. READ FROM BOTTOM TO TOP. Hi Curtis, Please let Glen and Joe know I appreciate their work done on my vehicle (I do not THIS IS AN E-MAIL CHAIN. READ FROM BOTTOM TO TOP. Hi Curtis, Please let Glen and Joe know I appreciate their work done on my vehicle (I do not have their e-mail addresses). The Dealership went the extra mile and responded to my concerns in a most professional manner, and I am happy with the outcome. Thank you to everyone who helped address this issue. Very truly yours, Carol M. Swete From: Carol Swete Sent: Tuesday, July 19, 2011 3:50 PM To: Curtis Saxon Cc: rseckinger@cogginauto.com; Carol Swete; ricardo.scarlett@cogginhondaftpierce.com; rwilliams@cogginauto.com; Houston Arruda; mmcneal@cogginauto.com Subject: 2005 Ranger Hi Curtis, Thank you for further diagnosis of the problem with my 2005 Ford Ranger on Saturday. Unfortunately, rebalancing all 4 tires under Road Force also did not eliminate the problem. The truck has not been able to be driven over 60 mph since the day I purchased the vehicle at Coggin Honda. This represents the third good faith attempt at resolving the issue by the Service Department. The vibration that comes up through the steering column at 65 mph is so severe that it is very uncomfortable to hold on to the wheel; there is a compromise in vehicle control with this problem being at the level that it is. I doubt anyone would want to drive it in this condition. I am grateful you allowed two of your technicians to drive the truck on a stretch of highway, so the problem is now well documented by someone other than myself. I have appreciated your efforts, and your explanation of the harmonic interference due to the type of tires and the aluminum caps has helped me understand that I am not ruining the truck by driving it. This is not a warranty issue. This is an unresolved problem on a vehicle that has been recognized since the day I left the dealership with it. The vehicle was purchased without a warranty, however, I am confident that Counsel will agree the 27 point safety check and Carfax given to me upon purchase were not intended to preclude the fact that this low mileage vehicle is not worthy of highway travel. It is also unfortunate that the Used Car Department of Coggin Honda saw fit to have me pay the invoice on the last attempted repair, which included the Road Force balancing of all 4 tires. I am amenable to any last suggestions you may have before contacting Counsel to initiate action under legal cause prior to the 30 day sell date of July 25, 2011. P.S. If any of the folks I have CC’d on this correspondence are wondering what it is I want, I want a vehicle that I can drive safely and comfortably over 60 mph. The return of the last invoice amount that I had to pay is not a want; it is my right to attempt to recoup. Carol M Swete More

I believe that the people over at Coggin Honda in Fort Pierce were very helpful and understanding of my situation. I was able to get a great car and price as well as great customer service from the genera Pierce were very helpful and understanding of my situation. I was able to get a great car and price as well as great customer service from the general manager and the sales person, Steve Scott. More

Those that I dealt with where very instrumental in me deciding to purchase a new vehicle. They went way beyond what I expected and helped me purchase something I both wanted and could afford. NO high p deciding to purchase a new vehicle. They went way beyond what I expected and helped me purchase something I both wanted and could afford. NO high pressure tactics here! I think I have found a dealship that will get all of my repeat business as well as putting out the word that they are the place to go to if you want an GREAT car and a GREAT deal. More

I Returned to this dealership because of the stellar experiance I had 3 years ago when I purchased a new Honda. My salesperson, Linda Friedrich gave the same impeccable support this time as then. I'll experiance I had 3 years ago when I purchased a new Honda. My salesperson, Linda Friedrich gave the same impeccable support this time as then. I'll be back to buy another car from her and her very capable crew. My car was delivered spotless with all requested options installed. The manager gave me a good price, and the warrenty guy took plenty of time to answer all my questions. I will continue to reccomend this dealership to all. More

I came into your Coggin Honda Monday (7/11/11) to I came into your Coggin Honda Monday (7/11/11) to buy/price a Honda Civic LX. The Ricardo and I came to a "deal" that was very good, both on the new I came into your Coggin Honda Monday (7/11/11) to buy/price a Honda Civic LX. The Ricardo and I came to a "deal" that was very good, both on the new car and on my trade-in. I was told that the final price (OTD) with my trade-in was approved by both the Sales Manager and the General Manager. The price I was quoted was around 12,100 or 12,200 and change. Either of those prices was so low I was ready to make a deal. The Ricardo told me that Coggin had not sold any new cars that day, so they were desperate to make a deal (at the price offered to me). He stated that he couldn’t give me a price breakdown on the sheet he flashed before me (since it was an “internal document”). He assured me that the staff were all working on getting my car, in the color I requested. The turnaround would occur within 24-48 hours. We shook hands on the deal. He told me how lucky I was that the SM and GM happened to be there and desperate to “get a new car sale on the books today”. I was told I would be called around 5:00 to let me know if a car of my color choice had been located. I asked the Ricardo to email the price we agreed upon verbally. WHILE I WAS AT THE COGGIN HONDA, he said, “I’m emailing your price confirmation right now.” Never happened. He DID send an email from the Ricardo (while I was sitting face-to-face with him), saying he was emailing me the price. When I checked my email that evening, he sent me a general Coggin promo piece; no price. At around 3:40, I sent an email reminder asking for a price quote in writing. I got no response. I did not get a call (as promised) near 5:00 p.m. to update me on the status of my “promised” vehicle, nor had I received written confirmation of the OTD cost of the vehicle. Finally, after 6:00 p.m., I called the Ricardo asking once again, for a written price quote. And as the day progressed so did the lies: The answer I got was: "I sent that to you"; "You didn't get that? There must be something wrong with your email. Some of them bounced back." Meanwhile, I had received 10 emails from work during the few minutes we spent on the phone without any problem.) He then stated: "I’ll send it (price) to you right now and call you back in a few minutes." That was the last I heard from him Monday night. I never got the email price I was quoted in writing. I didn’t get a phone call as promised. Not a word by phone or email (following several promises to do so) that night. Tuesday morning I got a call from the Ricardo on my work cell phone, which I rarely give out. I was in a meeting and couldn’t take the call. I returned the call in the early afternoon today. I never got a return phone call from the Ricardo AND still have never received a written price quote on the vehicle I wanted to purchase less the trade-in value of my car (+taxes and fees). I have been driving since I was 16 years old. I am now over 50. Dealing with Coggin has far and away been the most disturbing, deceptive and dishonest Coggin Hondas with whom I’ve attempted to do business over the past 30+ years. My recent experience with the Coggin Honda Fort Pierce Coggin Honda indicates their sales philosophy is: Lie. Then lie more. Then lie on top of the lie to cover the first lie. If that doesn't work, lie some more. It's one thing to lie, but to lie over and over to a potential customer is not only unacceptable, it’s just a stupid business practice. Your business practices disgust me. Your business ethics appear to be non-existent. I'll be in contact with the BBB and every social network I'm a part of. I will also spread the word in the professional organizations of which I'm a part what a sleazy, underhanded, deceptive operation you run. After all this happened. I sent and email to the GM of Coggin. I got no response. Instead the email was forwarded to Mr. Cowsert (the New Car Sales Manager for Coggin Honda Ft. Pierce). In an email to me, Mr. Cowsert asked me to contact him since he didn’t have my home phone #. My reply appears below: Mr. Cowsert, I'm surprised you don't have my home phone number. Mr. Scarlett has contacted me at home on more than one occasion. I've been in contact with Mr. Scarlett and Mr. Falzone (Finance Manager) regarding my horrific experience as a potential customer at Coggin Honda of Ft. Pierce. It's been about 2 weeks since my first and VERY last visit to Coggin. Since that time, I have not been contacted by anyone from Coggin to offer an explanation as to why I was treated in such a deceptive, dishonest and unresponsive manner. I was never even offered, by anyone at Coggin, an apology. I believe such a practice is referred to as "common courtesy" or "common decency". These are practices that apparently some employees of Coggin are completely unaware. Being treated poorly and unfairly by a salesperson (Mr. Scarlett) is troubling. However, the lack of follow up and apparent lack of concern by Coggin management is even more disturbing. Note: I never received a call or any sort of follow up from Ft. Pierce Coggin Honda to date (8/3/11). More

Very friendly and professional staff, dealership neat and organize, all associates have very good product knowledge, quick process when closing the deal, I have spent at other dealers between 6 to 8 hrs clos organize, all associates have very good product knowledge, quick process when closing the deal, I have spent at other dealers between 6 to 8 hrs closing, at Coggin I only spent 2 1/2 hrs that was a big WOW!!!, Thank you Coggin Honda :), I am very satisfy More

Houston Arruda....Sales person was very friendly and helpful...very good customer service. He did is best to make us feel comfortable....He showed us around to the service departments etc. Since it wa helpful...very good customer service. He did is best to make us feel comfortable....He showed us around to the service departments etc. Since it was such a hot day..he kept asking us if we would like anything...snacks,water, soda etc... Mr Trouper..Manager... was also very friendly. More

We had entered the dealership in order to have one of our cars (Odessy) serviced. All service was handled in a professional manner as well as faster than anticipated. We left the car and went to breakfast cars (Odessy) serviced. All service was handled in a professional manner as well as faster than anticipated. We left the car and went to breakfast in our other car a Pilot. We returned and walked the show room and noticed that the lot did not have the usual number of cars. This I am sure is due to the overall world economic condition. Todd Potts approached us and started up a conversation. We told him that our family has purchased many cars (maybe 5 o 6) from Coggin. He wanted to know if he could get us into another one. I said there is always a possibility but I have too many months left on my Pilot least, and don't want higher car payments and I don't want to write any checks. I figured this was a tall order but I really wasn't shopping. In the end, a deal was reached, my payments did not increase, I was able to get 10 more miles per gallon, I saved on insurance and I did not write a check. So then it came do color and where to get it. At the end of the day they located a car abnd a driver was dispatched to get the vehicle. Trouper and Todd and everyone else that we dealt with treated us in a respectful and professional manner. I have been doing business with Coggin for years and will continue. More

Sam made the process very comfortable,I would recommend Honda to my family and friends. Honda is very fortunate to have Sam as their frontline person. Honda to my family and friends. Honda is very fortunate to have Sam as their frontline person. More

Great experience! Love the Cr-V!!! Everything went Great experience! Love the Cr-V!!! Everything went great!!! We have bought cars at this dealership for both of our college age children so decided to Great experience! Love the Cr-V!!! Everything went great!!! We have bought cars at this dealership for both of our college age children so decided to check on the Cr-V for ourselves. Dealership is clean and service is good in our past experience. We were both very pleased with all aspects of the sale. Wish you had a manual transmission on the lot in the civic, as I would have leased one for my husband. More