Coggin Honda Jacksonville

Used vehicles untrustworthy Everywhere I've ever purchased a used vehicle there was some sort of inspection process performed by the dealer's technicians prior to the vehicle hit Everywhere I've ever purchased a used vehicle there was some sort of inspection process performed by the dealer's technicians prior to the vehicle hitting the lot. Apparently Coggin is the exception to the rule. I purchased a used vehicle from Coggin recently, only to find out there was a heavily corroded brake line that did not last a week post-purchase. Fortunately i am capable of making repairs myself, but one who is not would have been extremely unfortunate. The repair cost would have been substantial if made by a facility, and numerous other issues have been found since that would not have escaped an inspection by a trained technician. The safe bet would be to find a shop that invests the time to seperate possible trouble vehicles, or at least ensure they are worth selling. For such a large auto group, I find my experience unacceptable. More

Poor communications, NONE, Vehicle NOT repaired. Took my daughters Honda in to repair a noise. Explained to service advisor as best as I could to what it could be, and asked that problem be diagnose Took my daughters Honda in to repair a noise. Explained to service advisor as best as I could to what it could be, and asked that problem be diagnosed and that I be advised.Called twice during day to check on vehicle, but got no response, phone was not answered nor was my request for a call back acknowledged. Finally got a call back at 5:30pm advised vehicle need to stay over night, and I would be called by 9:30am next day. Right, no phone call by 9:30am, I finally received a call after 10am advising me that two engine supports needed to be replaced and there was a noise in the A/C compressor. I authorized repairs. Follow-up during the day produced no results, finally about 5:30pm I received a call stating vehicle was ready. After spending $1500, problem AS NOT repaired. Nest day I took car to an INDEPENDENT GARAGE and got problem resolved. More

Oil changeI Took my car in for an oil change. Had an appointment for 5:15 P.M. and showed up at 5:00. I was told that they were backed up and it would be a long w Took my car in for an oil change. Had an appointment for 5:15 P.M. and showed up at 5:00. I was told that they were backed up and it would be a long wait. O.K. Fine I was not in that big of a hurry. About 7:00 P.M. The service person tells me they have completed the oil change and recommended that I have my cabin air filter replaced for $60 because it was really dirty. I know this in fact was not true as I had replaced it with a genuine Honda filter in February for $20 in about 5 minutes time. I bring my two cars both of which I bought new in the past 3 years to the dealer for service knowing that I will pay extra but expecting better service and to be treated fairly. On top of the attempted $60 dollar fleecing, I was also told that if I wanted the complementary car wash (what I consider part of the $45 dollars I pay for the oil change) it would be at least another 45 minutes. This is not the first time I have been less than satisfied with the service at Coggin. My thought is a company does not treat a valued return customer this way if they wan't to keep them. I like Honda they make a great product, and I got a good deal on the cars when I bought them but the after the sale service seems to be hit or miss and lately it's more miss than hit. This type of thing really will have an impact on where my next car purchase is made. More

Service Center Customer Service 4 tires was replace last Dec 2015. My son who is in College in Miami only use the car around his School area and when he goes back here in Jacksonvi 4 tires was replace last Dec 2015. My son who is in College in Miami only use the car around his School area and when he goes back here in Jacksonville for his break. He Drove back to college in Miami Last March 22, 2016. After an hour Drive. They stop and Notice a Bulge in one of the tire. So, they replaced it with the Spare tires. After 2 hours Drive it was the 2 tires now with the same problem. they Stop to a nearest Walmart where they stop to replaced the 2 tires. for their safety. I called Coggin Honda of Jacksonville Atlantic Blvd. We've been a customer for a long time for the Service Center. But, when I tried to explain to Allison Davis , Service Manager about it last week I called her.. She always repeating that they need to see the actual tires for them to send it to the tire Company if they can replace it or not. I was so frustrated. it seems that i am lying and trying to make advantage of something else. We have a picture of the tires. But, she kept repeating that they need to see the actual tires. The tires was only 3 months when they replaced it from that Service Center. What do you think how you feel if you are in our side. Very Hard to comprehend how they treated me and my Family. My name if Romeo and they can search it with my first name. But, if you will respond with the same answer. Just dis regard this and we will think for another way. Sorry but we can't help it. We will not stop until we will get a good answer. Thank you. More