Coggin Honda Jacksonville

Would not Recommend - Shop Elsewhere I recently purchased a 2018 Honda Civic Type R from this dealership after a stressful two day negotiation. Day one - Sunday (5/27/18): Upon arriva I recently purchased a 2018 Honda Civic Type R from this dealership after a stressful two day negotiation. Day one - Sunday (5/27/18): Upon arrival, I was greeted by a salesman, Morris Rashwan. He was polite and professional during our the entire course of the two hours we spent reviewing the appraisal of my possible 2010 Camaro trade-in and the price of the Civic Type R. After a lot of back and forth, we unfortunately could not come to an agreement on the trade-in or the final OTD price of the Type R. I thanked Morris for his time, shook his hand, and asked for the keys to my vehicle. Morris leaves to retrieve my keys from the appraisal department. Morris did not return and I am instead greeted by Sergiy Bilyayev, the sale manager, with the keys to the camaro in hand. He starts by asking why I did not want to trade my camaro in for the Type R. I told him we were too far apart on their appraisal and what I wanted for the vehicle. So the possibility of the trade-in was not happening since I knew I could get more for my car elsewhere. With that out of the way, he then checks my requested OTD number without a trade-in. He scoffs in response after seeing the number, slides my keys across the desk to me and prepares to walk-away. I stop him to shake his hand and thank him for his time. Keep in mind, I have been nothing but professional and respectful during my entire duration at this dealership. Also, my OTD offer was not a ridiculous low ball value since it was over MSRP. Later that night, I decided I really wanted this car due to its rarity. So I planned on going back to the dealer the next day. Day two - Monday (5/28/2018): Prior to going to the dealer, I decided I wanted to get an appraisal for my camaro at the CarMax across the street. Lo and behold, I receive the appraisal and it is quite a bit more than the dealer was offering (no surprise here). Now I arrive at the dealer at 10 a.m. with the appraisal in hand. I am once again greeted by Morris and we quickly began the negotiations. Unfortunately, the dealer could not match the appraisal from CarMax. At this point, we come to an agreement on the price of the Type R with no trade-in. So I would be buying the Type R outright and selling my camaro at CarMax. We then spend the next 4 hours going through all the paperwork minus the finances. I inform Morris I will need to run home to grab a check for the Type R (10-15 minutes away) and go to CarMax to sell my camaro (takes 30 minutes). Morris informs me that the sales manager said the deal is not finalized until they receive a check from me. I tell Morris that fine, but I need him to hold the car for a maximum of 1 hour. Morris leaves to ask the sales manager if this is acceptable. A couple of minutes later, I am greeted by Sergiy Bilyayev. He tells me he will sell the Type R to any person who comes in and wants to buy the vehicle while I am out retrieving my check and selling my car at CarMax. So basically, if someone were to buy the Type R while I was out selling my camaro to CarMax then I would be screwed; I would not have a vehicle to drive home. I seriously thought about walking out and dropping the deal at this point. I have never witnessed such disrespectful behavior at any dealership; especially from a "veteran" sales manager who has been with Coggin Honda for over 10 years. I understand there is the possibility of me not returning with the check to finalize the finances. However, I feel I should have been treated with more respect, especially for customer who has already invested 3 hours from the previous day and 4 hours on Monday. Long story short, I sped home, got my check and made it back to the dealership before heading off to CarMax to sell my camaro. My final thoughts and recommendations: Morris Rashwan, the salesman, was a wonderful car salesman. But even with that being said, I cannot recommended others to visit this dealership due to my unprofessional and disrespectful experience with Sergiy Bilyayev. I would recommended people looking for Honda's to visit Lou Sobh's Honda of the Avenues. More

Most horrific New Car Buying Experience Ever! Note: This is a review only in reference to NEW Car Sales, love their Service Dept. Worst experience ever, they quoted price for vehicle which was $5K Note: This is a review only in reference to NEW Car Sales, love their Service Dept. Worst experience ever, they quoted price for vehicle which was $5K more than the same model, newer year and actually $11,000 more than I ended up paying for the same vehicle (less mileage) at Classic Honda in Orlando. Even Duval Honda was able to offer $9500 less. Go figure! Check around and don't get such a run around!!!! More

Best Sales Professional Suzan Hersan went above our expectations for a sales person when buying a car. In 2014 we bought a Honda CRV at this dealership. Yesterday we came bac Suzan Hersan went above our expectations for a sales person when buying a car. In 2014 we bought a Honda CRV at this dealership. Yesterday we came back to buy a 2017 Honda Accord and she worked hard to accommodate our needs. More

The worst experience ever I went to this dealership and used my paid for car as a trade in. I was then advised by the dealership that the contact did not go thru and they wante I went to this dealership and used my paid for car as a trade in. I was then advised by the dealership that the contact did not go thru and they wanted the car back. I then asked for my car back and was told that they had already sold my car. The dealership then tried to give me a check for 500 and I told them that would not be acceptable because I had a fully functional working car before coming to their dealership. I use my car for work purposes and cannot be without a car. I told them I wanted my car back. If the contract did not go through then they had no right selling my car. The dealership then came and took the car from my house and now has left me with no money or car. If I would have known I was going to end up with no car I would have never went to this dealership. I spoke with the GM Melvin and he told me that I'm not due anything not even the money that they sold my trade in for. I am highly disappointed and very frustrated with this dealership. I would expect something like this from a small dealership but not Coggin. More