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Coggin Ford of Jacksonville

Jacksonville, FL

4.2
929 Reviews

9650 Atlantic Blvd.

Jacksonville, FL

32225

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Showing 929 reviews

April 01, 2013

They treated me and my family like royalty... It was the best car buying experience I have ever had... Mitch Denley and Pat London are the best... Pat showed me everything I needed to know about the car and More

by amgjmfkrd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat London
March 23, 2013

Looked at two different vehicles with the same salesperson. Advised him of a few options (trailer hitch) and interior color (black) we required on the Edge which they did not have in stock. We wer More

by MikeV13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin White
March 15, 2013

Don't waste your time with this dealership. They pull the typical bait and switch. I was working with Tracey online, went to visit the car I was interested in but ended up perferring another model More

by VivianSaliba
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracey Skeeles
Apr 01, 2013 -

Coggin Ford of Jacksonville responded

We, as a company, have one of the best reputations in Jacksonville for customer service and we won a President’s Award this year for our outstanding customer service. This award is only given to the “Best of the Best” in customer service. Dealerships that pull “bait and switch” tactics, as this customer states, could never win this award. Our company sends over 600 price quotes a month. Mistakes do happen unfortunately and we always try to do our best to catch them ahead of time. Yes, we made a mistake on the quote and we apologized to the customer immediately. Upon arrival she was immediately demanding we honor the quote before we even realized the mistake was made. This is how we knew something was wrong. This customer looked at a specific vehicle when she came in the first time, and when she was leaving she asked for a quote on a different vehicle. The sales associate accidently sent a quote on the first vehicle. The window sticker, color and options were on both quotes, and the two vehicles she was looking at had different colors. It seemed very obvious that she caught our mistake and was trying to exploit the situation. The customer was X-Plan which is a non-negotiable price given to affiliates of Ford Motor Company. She was aware of the X-Plan program, and she was very aware we were selling the vehicle better than the X-Plan price because of our mistake. Yes, mistakes do happen and it’s a shame people are coached by other dealers to go to 3rd party websites and bash good dealers over their mistakes. The salesperson in question, Tracey, receives positive reviews consistently for her customer service. If you read some of the previous reviews on Tracey, it’s obvious she made a mistake. Tracey goes above and beyond for her customers and for someone to bash her over a mistake is very unfortunate. The dealership this individual purchased the vehicle from simply honored X-Plan pricing. We offered to beat X-Plan pricing by $900.00 for our mistake, but this wasn’t enough to satisfy the customer. The entire situation is very unfortunate, but questioning the honesty and integrity of the company over a mistake that was exploited isn’t fair either. The customer also didn’t state in her review that our company has called her several times with an offer to send her and her loved ones to dinner at a very nice restaurant because of the mistake.

February 13, 2013

I just want to say that our experience with Mike Davidson Ford was wonderful for my wife and me. Everyone was extremely nice. Everything was done on a very timely basis. The car was everything that they desc More

by vinsonc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis, Dave, and Marc
January 02, 2013

My wife and I sat down at the kitchen table and reviewed a lot of cars and as well the ratings of a lot of dealers. When we went out to view cars our goal was to purchase a Mustang or a Taurus and based on More

by Tony Orlando
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin White
December 12, 2012

Mike Davidson is the BEST Ford dealership in North East Florida!!! I had a wonderful experience with David. I asked to see the 2013 Ford Fusions and that's exactly what I got. No gimmicks or pushy offers. More

by whj88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Betancourt
December 05, 2012

Greeted by Chris, no pressure was applied wife stated Greeted by Chris, no pressure was applied wife stated what see was looking for in a new car and we drove a couple then Chris suggested the Taurus More

by kebdlb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris- sales Rep
November 28, 2012

My entire experience was smooth and pleasureable from start to finish. Even though Allen had not been in sales for a couple of years, he was still very knowledgeable about the features and benefits of t More

by sstefvens71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Weltz and Tracey Skeeles
November 07, 2012

My wife Linda and I just love Tracey she is the greatest My wife Linda and I just love Tracey she is the greatest and Jay. They both show us they wanted our business and that they wanted us to feel lik More

by Michael Gammons 60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracey Skeeles
October 16, 2012

went in to buy a used audi wagon advertised on the net. when asked about noises the car was making and oil smell was told it had just been cleaned and that must be what i was smelling burning off the engin More

by katie.m.robbins.5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
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