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Coggin Ford of Jacksonville

Jacksonville, FL

3.8
915 Reviews

9650 Atlantic Blvd.

Jacksonville, FL

32225

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Showing 915 reviews

July 04, 2013

This was the best new car buying experience ever. No pressure and great pricing. Chris was exceptional in his knowledge. The customer service was excellent. More

by hobo5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
June 01, 2013

After 19 different dealers in 25 years I found a dealer that treats you like family, and negotiates fairly. I known them for almost 6 years and I just bought my second car from them. The service dept. an More

by GT662
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan
May 28, 2013

My relationship with Mike Davidson Ford started when I was given a 1999 Ford Explorer as a gift from my Aunt in late 1999. I needed a service home so Mike Davidson Ford was it. Ken Thompson was my outstan More

by Cyates3564
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Thompson in service and Ernesto my 2006 new car salesman
April 10, 2013

Do yourself a favor and take your vehicle somewhere else. It will save you time, money, and your sanity if you avoid having it worked on at Mike Davidson Ford. I took my Ford F150 here after my check engin More

by Nickepps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
April 10, 2013

My family has purchased 4 cars from Mike Davidson Ford in the past 4 years. They always offer us the best deals, interest rate and treat us like family. I have been to several other dealers and nothing com More

by hbaptiste01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Simison, Pat London
April 10, 2013

David took care of us on a rainy weekday night all the way through closing time. We were pleased with the trade-in value and price of the 2013 Ford Focus. More

by MrJustin24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Betancourt
April 01, 2013

They treated me and my family like royalty... It was the best car buying experience I have ever had... Mitch Denley and Pat London are the best... Pat showed me everything I needed to know about the car and More

by amgjmfkrd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat London
March 23, 2013

Looked at two different vehicles with the same salesperson. Advised him of a few options (trailer hitch) and interior color (black) we required on the Edge which they did not have in stock. We wer More

by MikeV13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin White
March 15, 2013

Don't waste your time with this dealership. They pull the typical bait and switch. I was working with Tracey online, went to visit the car I was interested in but ended up perferring another model More

by VivianSaliba
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracey Skeeles
Apr 01, 2013 -

Coggin Ford of Jacksonville responded

We, as a company, have one of the best reputations in Jacksonville for customer service and we won a President’s Award this year for our outstanding customer service. This award is only given to the “Best of the Best” in customer service. Dealerships that pull “bait and switch” tactics, as this customer states, could never win this award. Our company sends over 600 price quotes a month. Mistakes do happen unfortunately and we always try to do our best to catch them ahead of time. Yes, we made a mistake on the quote and we apologized to the customer immediately. Upon arrival she was immediately demanding we honor the quote before we even realized the mistake was made. This is how we knew something was wrong. This customer looked at a specific vehicle when she came in the first time, and when she was leaving she asked for a quote on a different vehicle. The sales associate accidently sent a quote on the first vehicle. The window sticker, color and options were on both quotes, and the two vehicles she was looking at had different colors. It seemed very obvious that she caught our mistake and was trying to exploit the situation. The customer was X-Plan which is a non-negotiable price given to affiliates of Ford Motor Company. She was aware of the X-Plan program, and she was very aware we were selling the vehicle better than the X-Plan price because of our mistake. Yes, mistakes do happen and it’s a shame people are coached by other dealers to go to 3rd party websites and bash good dealers over their mistakes. The salesperson in question, Tracey, receives positive reviews consistently for her customer service. If you read some of the previous reviews on Tracey, it’s obvious she made a mistake. Tracey goes above and beyond for her customers and for someone to bash her over a mistake is very unfortunate. The dealership this individual purchased the vehicle from simply honored X-Plan pricing. We offered to beat X-Plan pricing by $900.00 for our mistake, but this wasn’t enough to satisfy the customer. The entire situation is very unfortunate, but questioning the honesty and integrity of the company over a mistake that was exploited isn’t fair either. The customer also didn’t state in her review that our company has called her several times with an offer to send her and her loved ones to dinner at a very nice restaurant because of the mistake.

February 13, 2013

I just want to say that our experience with Mike Davidson Ford was wonderful for my wife and me. Everyone was extremely nice. Everything was done on a very timely basis. The car was everything that they desc More

by vinsonc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis, Dave, and Marc
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