Coggin Ford of Jacksonville

Very helpful and knowledgable Got a great price all in Very helpful and knowledgable Got a great price all in all it was a great experience and mr mason is a very good salesman and I will definitely be re Very helpful and knowledgable Got a great price all in all it was a great experience and mr mason is a very good salesman and I will definitely be recommending him to all my friends More

Mike Murdoch is unethical. I understand that the nature of car dealing is pretty shady in general. Through my recent car searching experience, countless dealers have used various bait and switch tactics an of car dealing is pretty shady in general. Through my recent car searching experience, countless dealers have used various bait and switch tactics and a number of other questionable methods to try to get my business. I never complain about that because I expect it. In this case, the way I was treated at Mike Davidson Ford was truly unethical. I live in North Carolina, but have been searching for a very particular vehicle for a few weeks now. I found that vehicle at Mike Davidson Ford. I called and spoke w/ Mike Murdoch who took my credit app over the phone and came back with some numbers that I was pre-approved for. We went back and forth a bit on the same day. I recognize that during the negotiation process, nothing is final and there's no guarantee the car will be held for you. The next day, I called Mike and told him that I wanted the truck and was willing to purchase it sight unseen and ready to handle all the paperwork over the phone. He said that he couldn't accept my trade without seeing it and that he was still waiting on the banks to come through with a firm approval on a 4.9% interest rate for me (I don't have the best credit). I told MIke that I wanted the truck no matter what and was ready to seal the deal over the phone. I told him that I could afford the truck without the trade and that I didn't need a 4.9% rate, that even a 6% rate or whatever he could get me would work. During this same conversation, he told me that someone else was interested in making a deal on the truck, but that it didn't end up going through. This means there was no deal pending that would stand in the way from me buying the truck, if he would have acted on my decision to buy. He said he'd find out what rate he could get me and call me back in 30 minutes (he never called and never answered any of my calls). A couple hours later, Mike emailed me about how there were challenges with the title of my trade in, which at the time I thought was under my dad's name. They didn't want to do any trade in with a vehicle under my dad's name. This is in spite of me telling him that I don't need to do the trade to make the deal work. He was just putting me off instead of following through with a deal that I was ready to make. He emailed me again an hour later saying that someone else was interested in a deal on the truck and that I would have to wait until Monday to do anything, since my finance situation was in a 'pending' status due to the numerous recent inquiries on my credit (I had been shopping around). I ended up driving to Florida, 5 hours away, so that Mike couldn't avoid me or circumvent a deal w/ me any further. When I arrived, I literally saw the new owner getting ready to pull away w/ the truck that I wanted. They sold it. Mike asked if I was interested in buying something else. I said, "well, even if I am interested, I couldn't leave here with a truck today because of the pending status on my financing, right?" Mike told me that they could still make a deal and I could leave with a truck, they would just finish up the process on Monday. This means Mike had every ability to make a deal with me over the phone and the excuses he gave me about the 'trade issues' and 'finance pending status' were irrelevant. I was ready to make a deal and Mike kept putting me off because, as he said, "Saturday's are busy and other people are interested in the truck." Maybe I'm wrong to call Mike Murdoch unethical, but I was one of those people interested in the truck, they already had my credit app, and in spite of whatever 'pending' status he referred to, they had the ability to secure a deal with me. He basically discriminated against me because of the distance factor, even though I told him that I wanted to purchase the truck sight unseen (which people do all the time). He overlooked my chance to purchase the truck and waited for others to come along and offered them a chance over me. My issue has less to do with losing the truck and more to do with him using excuses and giving me the run around when I was ready to make a deal (before other deals in progress), only to find that those excuses he gave me were suddenly not an issue if I wanted to buy a different truck. Mike Murdoch is unethical. Car dealers in general are pretty shifty and I feel sorry for people in that line of work, because it's mostly based on cheating consumers, but Mike Murdoch is even lower than the average car dealer (and he's a Manager at this store). There's no reason he shouldn't have sold me that truck. There's no reason for him to put me off and use irrelevant excuses to keep from selling the truck to me. He knew it was feasible and within my means to purchase the truck and I made it clear that I was ready to purchase the truck, but because of my distance, he used excuses to put me off while he tried to get it sold to someone else locally. More

I purchased a "Certified Pre-Owned" 2010 Mustang GT from this dealer. It had water in the spoiler so I took it in so that they could get it fixed. I also asked for a better security system t Mustang GT from this dealer. It had water in the spoiler so I took it in so that they could get it fixed. I also asked for a better security system to be installed. I was told that they would keep me updated on the progress. They never contacted me, so after a week, I called them. I was told by Ken in service that he would check on my car and call me back within the hour. A few hours later, after not receiving a call, I called back and was told my car was ready. I went up the next day to pick up my car from the service department, and as I walked out to my car, I noticed a brand new dent and several scratches on my car. It took another several days for them to fix the damage to my car, and again I never received a call about whether my car was completed or not. I had to call them. After bringing my car home I waited about two weeks, at which time it rained for several days, I checked the spoiler, it had water in it again. I took the car in again and was once again told that I would be called regarding the status of my car. I waited over a week before calling to check on my car. I again spoke to Ken and was told he would check on it and call me within one hour. He called back around 7PM and told me my car was ready and asked when I would be in. I told him I would be in first thing in the morning. I was there first thing in the morning and my car was driven up to me it was filthy!!!!! This dealer has lost not just my business, but that of my family and the business my company was going to give them. More

My experience at Mike Davidson was top notch! I am the My experience at Mike Davidson was top notch! I am the proud owner of a 2007 Ford Edge and now I have a 2104 Ford Fusion. Customer service was excell My experience at Mike Davidson was top notch! I am the proud owner of a 2007 Ford Edge and now I have a 2104 Ford Fusion. Customer service was excellent in regards to time taken to explain all aspects of my purchasing experience. Tobey went into all the new features and made sure he was available if I got home and had any questions. Technology has changed since 2007, so I appreciated the clear explanation. I would ( and often do) recommend Fords and certainly would encourage friends and family to make the trip to Mike Davidson. More

My entire experience with Mike Davidson Ford exceeded my expectations when I purchased a new Ford Taurus Limited on Tuesday, February 11, 2014. I found the exact car I wanted on your website which was very expectations when I purchased a new Ford Taurus Limited on Tuesday, February 11, 2014. I found the exact car I wanted on your website which was very user friendly. I phoned for an appointment and talked with Lee Brewer. He impressed me right from the start by being very friendly and helpful. He assured me he would not sell the car before I got there, and that he would have it ready for a test drive upon my arrival. Lee is a very good salesman. He knows how to mix small talk with his sales pitch in a very seemless and genuine way. And when we got down to the numbers, he was a good negotiator. He struck a good balance between keeping me happen while still doing a good job for the dealership. As a retired banker, I pretty much knew what the final number should, and I was completely satisfied with the results. The other two gentlemen who helped complete my transaction were also very helpful and informative. I am sorry that I misplaced their names. Another thing I was extremely happy about was to learn that Boyd Zimmer is with the service department at Mike Davidson Ford. I met Boyd when I bought my first new Ford Taurus in 1989. They don't come any better than Boyd. I will defintely have my car serviced at Mike Davidson. Service after the sale is very important. Lee has checked with me a couple of times already to see if I had any questions or if there was anything he could do for me. He reminded me again about the classes each month that show new buyers how to operate all the technological features on the cars. He also invited me back to see him anytime I have a question on how to work something. That will definitely help. In summary, I will just say that I am totally satisfied with my new Taurus and very pleased to have had such a pleasant sales experience with Lee Brewer and the entire team at Mike Davidson Ford. More

Mike Davidson Ford is a great dealership to deal with. They are very friendly and helpful. My sales man was David "Gunny" Moore, and after submitting for an internet quote he replied to me via phone call They are very friendly and helpful. My sales man was David "Gunny" Moore, and after submitting for an internet quote he replied to me via phone call immediately. After talking with him on the phone we set up an appointment for latter on that day to look at the initial vehicle I was interested in. When I arrived at the dealer he already had the truck I wanted to see pulled up front and ready for me to see. After looking over the truck and test driving it, I noticed a Ford SHO on the lot I wanted to see. He was very helpful in getting that one ready for me without being pushy or seaming upset about my sudden change of mind. After test driving the SHO I knew that was the car I had to have. We where able to work a deal out on that with little haggling as he was very receptive to my questions and concerns. I drove off the lot in my new car very happy and feeling like I got the best deal possible. When I am in the market for another new car I will be returning to Mike Davidson Ford. There great service has created another loyal costumer. More

I had a wonderful experience with Mike Davidson Ford. My salesman Josh Driscoll went above and beyond outstanding service! He was knowledgable about the product and went out of his way to find the answers t salesman Josh Driscoll went above and beyond outstanding service! He was knowledgable about the product and went out of his way to find the answers to all my concerns. More

Chris Mason was very helpful. We purchased a used 2004 Nissan 350z. He was knowledgeable about the vehicle. Chris was very approachable and and just a nice guy. I would highly recommend him for anyone loo Nissan 350z. He was knowledgeable about the vehicle. Chris was very approachable and and just a nice guy. I would highly recommend him for anyone looking for a new or used vehicle. More

Lee was awesome from the time I walked in to even weeks after the purchase as he continues to follow up with me and make sure things are going well, that I am understanding the cool gadgets in the car etc. after the purchase as he continues to follow up with me and make sure things are going well, that I am understanding the cool gadgets in the car etc. I don't feel like I was "sold" I feel that I was consulted. Lee asked the right questions and calmly and confidently guided me to a car I absolutely love. He took the time to speak with me, to understand me and to treat me as if he was truly happy and honored to earn my business. I would definitely recommend him. His friendly, upbeat personality made car buying wonderful! More

I called the dealership and asked for a salesperson and was transferred to Mr. Chris Mason. I told him I was interested in purchasing a new 2014 Ford Focus and wanted to see if he could obtain the car I wa was transferred to Mr. Chris Mason. I told him I was interested in purchasing a new 2014 Ford Focus and wanted to see if he could obtain the car I wanted with the color specifications, interior color etc. with a firm "best price". I had been working with another Ford dealership and was "yanked around" with fluctuating figures and "best offers" for the past 2 weeks and was frustrated with their service and felt they were giving me the run around. Chris was very informative on the rebates being offered as well as the financing options. I was able to get this information from Chris in our first conversation where as the other dealership was "unsure" and had to get back to me; I was never given the information and now I felt I had a handle on the true offers and options for the vehicle I wanted to purchase. Chris was able to email several cars they had on their lot with firm numbers within the hour and called me back multiple times to answer my questions even though I had called the dealership late in the evening. Chris was willing to work with me after hours; a great plus in customer service! I made a trip to the dealership the next day and test drove the car. Chris was informative on every question I had and offered information on the car that I had not even thought to ask about; I felt he was honest and knew what I was looking for in a car. I was not pulled into back and forth negotiations; the price for the car he gave me the very best deal up front. I was able to purchase the car with an extra sports package at a lower cost than the previous dealer offered in a "back and forth haggle". I also decided to trade in a vehicle and he worked with me on this in the same fashion; over and beyond with outstanding service. He has continued to follow up with me on my satisfaction with my purchase and offered his help on any questions as well as showing my son how to use the sync features on a day after I had already purchased the vehicle; another sign of "service after the sale". I would highly recommend Chris Mason to my friends and family looking to purchase a vehicle. More