Coggin Ford of Jacksonville
Jacksonville, FL
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No nonsense. Great straight forward service. I was helped by Chris Mason. I immediately told him I did not have much time and described exactly what I was looking for. He gave me thorough detai I was helped by Chris Mason. I immediately told him I did not have much time and described exactly what I was looking for. He gave me thorough details on every car I looked at with no time wasted. There was no pressure at the signing table because he set the expectation from the start. Fantastic job all around. I will certainly be back. More
Absolutely amazing! I am not the easiest person to sell a car to I happened to stop in there on my way to actually sign on a Camaro Rob Andrews give me extremely wonderfu I am not the easiest person to sell a car to I happened to stop in there on my way to actually sign on a Camaro Rob Andrews give me extremely wonderful customer service and even went to his boss to help me get my Mustang into the budget that I wanted with an extended warranty package thank you so much! I truly believe that they put on than 10 fold in their efforts into making a customer extremely happy thank you again to absolutely everybody who worked with me even when I was having anxieties! More
Poor customer service Good car buying experiemce, however, service greatly lacks after the purchase. Most recent bad experience....call to ask for a quote about tires after Good car buying experiemce, however, service greatly lacks after the purchase. Most recent bad experience....call to ask for a quote about tires after providing make& model conversation goes like this...ford: what size is the tire? Me: i am not sure, i am driving right now. Ford: i need the tire size. Me: isnt there generally a tire size for this car? Ford: no unfortunately ford doesnt do it like that. I have to have the size. Me: really? I cant believe there isn't a general tire that would be used. Ford: no, that would make sense, but ford doesnt do it that way. Call me back when you get the size. Me: uh...ok, i guess. Then i call a local tire place...had a 'general' quote within 5 min and was told it could have been one of 2 sizes so he quoted me both prices. Ford's loss. I heard Coggin was making a attempt to turn the reputation around.....i would say tbey need to make some sig nificant changes in the service department. This was not my first miffed experience . More
DIDN'T DO WHAT I ASKED Asked for oil change and check sun roof. Came back car in street, trunk open. Didn't check sun roof, said they were too busy... Asked for oil change and check sun roof. Came back car in street, trunk open. Didn't check sun roof, said they were too busy... More
Easiest and friendliest Pat London, Josh Driscoll, Alina Taylor. The 3 reasons I bought from Coggin Ford. They were all so helpful and friendly- not pushy. Thank you all, Pat London, Josh Driscoll, Alina Taylor. The 3 reasons I bought from Coggin Ford. They were all so helpful and friendly- not pushy. Thank you all, Rebecca Saunders More
Excellent I want to start by saying that David Jeune is an asset to Coggin Ford. Let me tell you what he did for me. Back in January 16 I was looking for a car I want to start by saying that David Jeune is an asset to Coggin Ford. Let me tell you what he did for me. Back in January 16 I was looking for a car soon after I started talking with David, I had to have surgery. During my recovery this man, David, texted me at least once a week so see how I was recovering. He did this out of his kindness because at one point I told him I might never be able to drive a car again, but he kept calling me. Well I fully recovered and went to see him. I actually bought a car from him. The deal was too good to pass up. I hope David's supervisors will read this comment about one of their employees. David is young and I feel he will make something of himself. Coggin you have a good man working for you. David Worthington More
Treated us like family With nearly 30 years of a career in the automotive finance business, I have had more than my share of experiences, both professionally and personally With nearly 30 years of a career in the automotive finance business, I have had more than my share of experiences, both professionally and personally and I have to say that my recent experience with Chris Mason has highly exceeded my expectations of the car buying experience. He is highly professional, but personable. His knowledge of his products made the difference in my selection of the vehicle that was right for me. If you don't buy from Coggin Ford and Chris Mason you would miss out on the car buying experience as it was meant to be. Thank you Chris, Randy and Nicole for making us feel like family through the whole process. Looking forward to my next purchase with your organization. You have earned my loyalty and my business. More
Fourth purchase I have now purchased 4 vehicles from coggin ford and more specifically from Chris Mason. He is very professional, knowledgeable and just down right a I have now purchased 4 vehicles from coggin ford and more specifically from Chris Mason. He is very professional, knowledgeable and just down right a joy to deal with. This last purchase was for a company car and once again, Chris Mason exceeded my expectations. We decided on numbers before I even came to the dealership and once I arrived, paperwork was ready to be signed and the Taurus was detailed and ready to go. I will continue to give Chris all of my vehicle purchase business. More
Most laid back car buying experience ever. Knowing that I have BIG plans for my life after I retire in 10 years, I need to start preparing now by scaling back on expenses and debt while also i Knowing that I have BIG plans for my life after I retire in 10 years, I need to start preparing now by scaling back on expenses and debt while also increasing savings and investments. Part of this plan included the need to move out of my beloved Jeep Wrangler 4x4 and into a more economical and practical vehicle. Having never owned a practical vehicle in my life, I knew nothing about them nor even how to go about proceeding. I contacted Corina Carpenter via phone. I briefly explained to Mrs. Carpenter my plans. She was receptive and very helpful. She said they had several cars that may fit my needs and asked if I would like to come down and take a look. I agreed to do so. While I was at work, Mrs. Carpenter was coordinating with others and had several cars ready and waiting side by side for my inspection and test drive. After I got off work I went down to the dealership, met with Mrs. Carpenter and she introduced me to Kevin White. Now, for the reader to fully understand just how nice this experience was he/she must understand that every car buying experience I have ever had has been let's say... less than pleasant. As a result, I despise car salesmen. Or did up until I met Kevin White. He practiced active listening while working with me. He was CALM, professional, patient and polite. He actually let me finish expressing my thoughts before commenting on them. I test drove several cars and we discussed the pros and cons of each. He was very knowledgeable and politely corrected several misconceptions I had about the cars I was looking at. Bottom line... Kevin White is a breath of fresh air in the atmosphere of smog that is the car sales industry. (Incidentally, it was Mr. White’s day off.) After choosing a car and negotiating what I considered a more than fair trade in value on my Jeep and price on the car Mr. White introduced me to Mark Barber (Finance Manager). Mark reflected the same professionalism that all the employees at Coggin Ford had been displaying. He was relaxed, friendly and most important patient. He went to great pains to fully explain to me one item before moving on to the next. The experience I had at Coggin Ford was second to none. In my opinion, they are the benchmark by which all other dealerships ought to be measured and aspire. Thanks Corina, Kevin and Mark. Chris Campbell More
Stressless and wonderful! Great experience they got me the best deal available and put me in a car that I really wanted. It was very friendly service and even accommodated my c Great experience they got me the best deal available and put me in a car that I really wanted. It was very friendly service and even accommodated my children to make it a better experience for me. More