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Coggin Ford of Jacksonville
Jacksonville, FL
912 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 912 reviews
March 26, 2017
oil change mr kendall thompson has been my service advisor for the past 6 years and has given me outstanding service. i am on my second ford escape with ken as m mr kendall thompson has been my service advisor for the past 6 years and has given me outstanding service. i am on my second ford escape with ken as my advisor and i would reccomend is outstanding service to all my friends and family. More
by henry1958
Employees Worked With
Ken Thompson
March 09, 2017
Customer service Chris Mason has the best customer service skills hands down . I already had a truck picked out prior to going in to the dealership. I seen several oth Chris Mason has the best customer service skills hands down . I already had a truck picked out prior to going in to the dealership. I seen several others while I was there even became undecided on which one I wanted and Chris went above and beyond to make sure I was satisfied 100% . Chris Mason and Coggin Ford make a great team and will get my future business! More
by David Critchlow
Employees Worked With
Anna , Chris Mason
March 04, 2017
Josh was genuinely interested in helping us out I was car shopping for my 16 year old son. After losing everything I own over the last two years I knew purchasing a vehicle was going to be tough. I I was car shopping for my 16 year old son. After losing everything I own over the last two years I knew purchasing a vehicle was going to be tough. I didn't realize how tough until buy here pay here dealerships that advertise everyone rides wouldn't spend more time with me than it took to pull my credit and show me door. Even though I had very low expectations of being able to purchase a car or to be treated better than a piece of dirt like 5 or 6 other dealerships the previous couple of days treated me, Josh actually took time to help us out and to meet our needs. Due to my spectacular credit score ( it was in the upper 510's..515 to be exact we had to come back the next day to finalize everything. I had 3 repo's in the last two years and was expecting it to take a while, yet we were still out of the dealership in approximately two hours. Josh took hours out of his Friday and Saturday to make sure my son was able to get a car even though for most of that time he could not have reasonably expected to get any sort of sale. It was refreshing, the service was outstanding and I will not buy a car anywhere else as long as I live in Jacksonville. More
by meobank
Employees Worked With
Josh Driscoll
March 01, 2017
Paid cash, 7 weeks later still do not have paperwork to get I purchased a car on January 15th from Coggin Ford for my daughters impending sweet 16th birthday. I paid cash for the vehicle and left the dealership I purchased a car on January 15th from Coggin Ford for my daughters impending sweet 16th birthday. I paid cash for the vehicle and left the dealership satisfied that I had gotten at least an average deal on the car, and aside from the seemingly excessive amount of time it took from the decision to purchase the car until I finally left the dealership, my opinion of Coggin Ford was not negative. The opinion has since changed. I now would not be comfortable recommending this dealership to anyone I care about. Here is my reason. On January 18th a received a call from the salesman requesting proof the car was insured. He told me that they needed that proof to send the proper paperwork to my county office in Georgia so that a tag and title could be issued. Once I had the documentation, he requested I sent an electronic copy to the salesperson with a request that he reply to the receipt of the email. I never heard from the salesperson. On February 15th I went to my county office to get the tag and title for my daughter's surprise birthday present (the car) and was informed that they had not received any information from the dealership. I immediately sent an email expressing both my dissatisfaction with Coggin's failure to do their part and after 24 hours had not received a reply to my message. I then called the dealership and after more emails and more phone calls I was promised the problem would be corrected and in addition they sent me another temporary tag until the paperwork arrived. On February 27, 2017, I again took time out of my day to return to my county office to get the tag and title work for my daughter's birthday present. Again, I was told that no paperwork had been sent. Again, I made several calls and sent more emails. In my final conversation with the finance director at Coggin Ford, I was told that the dealership could not send my paperwork to my county office because the previous owner was allowed to sell/trade the cart to the dealership without having filled out the necessary paperwork. The dealership says they now have to track down this person (somewhere in Colorado) get their mistake corrected and then handle my paperwork. I cannot express in words the extreme level of dissatisfaction I have in the professionalism of Coggin Ford in Jacksonville, FL. By my estimation, this is not a responsible or professional organization. Please take great caution before shopping with them. More
by DrNazworth
Employees Worked With
Antonio Bernal, Josh Driscoll, Kevin Coulombe, Mack Stokes
February 03, 2017
BEST DEALERSHIP EVER I have purchased cars from KC to AZ this was the best buying experience ever!! I will recommend Ray and Coggin to all thanks for all your hard work I have purchased cars from KC to AZ this was the best buying experience ever!! I will recommend Ray and Coggin to all thanks for all your hard work More
by Sunandfun124
Employees Worked With
Ray Lynch
January 30, 2017
2016 f 250 leaking windshield leaking truck sat a week to tell me it leaked.not properly installed at factory a safety concern .I feel its a risk to drive.Tom will call me to bring in next truck sat a week to tell me it leaked.not properly installed at factory a safety concern .I feel its a risk to drive.Tom will call me to bring in next week for repair said JEA keeps them busy. More
by f250
Employees Worked With
Tom Fleming
January 21, 2017
Amazing experience!! Anthony is definitely the best salesman iv ever worked with. I told him beiefly what I wanted and he found the PERFECT car for me. I am beyond pleased Anthony is definitely the best salesman iv ever worked with. I told him beiefly what I wanted and he found the PERFECT car for me. I am beyond pleased. He was able to get my payments almost exactly where I wanted them to be. I was literally in and out in a couple of hours. Everyone on the Coggin Ford staff was extremely helpful, courteous and knowledgable. Anthony took the time to explain every function of my car. He even set up the bluetooth functions. Thanks to everyone at Coggin ford for a smooth car buying experience. And special thanks to Anthony Canton. More
by Supergirlkrd
Employees Worked With
Anthony Canton, Brandon Fagan
January 19, 2017
Excellent job Oil change and a tire rotation. they even squeezed in a recall on my Ford F 150. Could not ask for better service, Thanks Tom. Oil change and a tire rotation. they even squeezed in a recall on my Ford F 150. Could not ask for better service, Thanks Tom. More
by Bruce Judah
Employees Worked With
Tom Fleming
January 10, 2017
Exceeded Expectations My wife and I worked with Ray in configuring which truck would best suite our goals in what we wanted in a new truck. Ray showed us their selection, My wife and I worked with Ray in configuring which truck would best suite our goals in what we wanted in a new truck. Ray showed us their selection, and made it simple for us to determine which truck we wanted. Business was conducted in a professional and respectful manner at a degree that exceeded our expectations. More
by Taylor
Employees Worked With
Ray Lynch
January 06, 2017
Great experience - Chris Mason was awesome!! My husband and I were looking to purchase a 2017 Ford Fusion. We had already done online searches and research and knew exactly what we wanted...Chri My husband and I were looking to purchase a 2017 Ford Fusion. We had already done online searches and research and knew exactly what we wanted...Chris was patient with my 5 million questions. We had just gotten back into town and due to some bad traffic didn't get to the dealership till like 6:30 or so and Chris stayed well after his normal time and closing to make sure we were well taken care of. I plan on upgrading my 2015 Escape later this year and had thought about going with another brand but will now be staying in our Ford family. Thanks Chris for such a great car buying experience. More
by Laura P
Employees Worked With
Chris Mason
