Coggin Ford of Jacksonville

Coggin is dishonest and will steal from you. I purchased my vehicle and a service plan. I was so excited! I scheduled service on my vehicle in advance, when I showed up for my routine service I was told tha my vehicle and a service plan. I was so excited! I scheduled service on my vehicle in advance, when I showed up for my routine service I was told that they could not "handle" my vehicle and did not want the liability if they messed it up. I was frustrated and asked what my options were. They told me to go to another dealership for the service and they would call ahead. I showed up to the other dealership and they were going to charge me $300+ on top of the service package I had already purchased for EACH service. I went back to Coggin and expressed my frustration, I paid for X Oil Changes and that is what I expect for $0 out of pocket. Jennifer in service explained that they never should have sold me the service package and that they would work with the finance manager to refund it. Robert Andrews in finance was super helpful and processed the paperwork (which showed the FULL service package amount) and told me 6-8 weeks I should see a credit on my account. 13 weeks pass and I see a PARTIAL credit. I reached out and am told that "You waited 6 months to ask for a refund so it was prorated based on that" I responded with my frustration that I waited 6 months because I didn't need service prior to that and they couldn't hold up their end of the agreement...I didn't want a refund, I wanted my service and they couldn't provide what they sold me. I was escalated to the GM and I was essentially told, not our problem you shouldn't have bought it or you should have tried to take it to another dealership...no one told me that, they told me I would be refunded. It was incredibly frustrating and I would never work with them again or encourage anyone else to. They'll just sell you things they can't use and then when you go to use them they'll steal your money because they can. DISGRACEFUL. More

I will never use again. Bunch of con artists and don’t return your call. Sold me a used van and even though the engine oil light came on I was brushed off saying oh, probably because we were on a hill. return your call. Sold me a used van and even though the engine oil light came on I was brushed off saying oh, probably because we were on a hill. Flash forward and car is stalling while driving, broken oil pressure switch. Also AC doesn’t work. Talked into buying warranty, but they don’t tell you there is NO ONE approved to do the work, and the warranty company can deem just about anything as preexisting, We were also told we could cancel it if we changed our mind, We did when we realized there was no one to do the work within 2 weeks but we called the company and they said call the dealership. The dealership NEVER CALLED US BACK AFTER MULTIPLE CALLS. Total rip off. More

Last time we use this dealership. Three appointments to get a recall completed and part is not available each time we arrive. Different story as to why not ordered each time. Poor communication and lack of get a recall completed and part is not available each time we arrive. Different story as to why not ordered each time. Poor communication and lack of knowledge or understanding how process works with the people making appointments. Latest appointment I was assured part had time to arrive. Found out service department, Spencer Deal, advised schedulers part would not be available but no one called me to save me wasting another trip to the dealership. More