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Coggin Ford of Jacksonville
Jacksonville, FL
913 Reviews
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Showing 913 reviews
February 09, 2023
If a humble customer cannot trust the words and promises of a repudiated dealership like Coggin Ford of Jacksonville to take full responsibility for their mistakes, then our standard for excellence service of a repudiated dealership like Coggin Ford of Jacksonville to take full responsibility for their mistakes, then our standard for excellence service has lost its character, and now fall to the hands of exploit. Misdiagnosed or taking advantage of? Reader, you decide. I brought my car in December because there was an issue with my Mercury Montego 2005 not starting and has a check engine light. The dealership diagnosed my car, I was giving a list of many things that needed repair in the amount of $8,387.33. I spoke to my advisor who is Anthony Powell. I said that I could not afford all these repairs all at once; at this time, I just need the car to run, and I will get the rest of the items fix as we go. I asked him which of these from the list needs to be fix first to have my car running? He advised that his mechanic said the gasket manifold replacement would fix my issue. I felt assured while talking to him, so I agreed to the repair. First repair cost me $1775.36. I picked up the car from the dealership on 01/05. On my way home, the check engine came back on, I texted Anthony to report that the check engine came back if I should be worried with the car not starting. The next morning, 01/06 the car would not start. I spoke with Anthony on 01/07. He sent a tow truck on 01/09 to pick up my car for new diagnosis. Second diagnosis included spark plugs, catalytic converter, fuel injectors, 02 sensors, spark plugs, catalytic converter, fuel injectors, 02 sensors. In a text message Anthony wrote "I got with my tech and he is positive that the fuel injectors and 02 sensors are the cause of the issue." I believed him and agreed to the new job that cost me $1,984.37. I picked up the car from the dealership on 01/25, again on my way home, check engine light came on, the next day I drove the car to the post office (that's all the outing I did), then the following day, ready to go to work the car would not start. I reached out to Anthony on 01/30 for further assistance. The car was picked up on 02/01 for third diagnostic. New diagnosis says that I need a filter replacement $151.64 & a fuel pump replacement $539.21. I showed up to the dealership on 02/04. At first, they really expected me to pay. Then, it was half the cost, then they would cover the full cost. I accepted the new job free of charge and requested a deduction from my fees for the misdiagnosed. I spoke to Service Manager Drew Calvert. His argument was the mechanic personal fixed my car according to the codes that was provided, and my car needed these repairs anyways. Between all this back and forth, I had a life to live and needed a car, so with uber rides to work and three car rentals I build up a bill of $919.73. Also, more than two certified mechanics have viewed my paper works since then and stated that the jobs done in my car have nothing to do with it not starting. These jobs were unnecessary to my problem and could have waited for a little while longer. Drew Calvert in the end did agree to have the new job done free of charge and $500 refund. In this world, if I do not stand up for myself, no one will stand up for me. The two jobs have costed $3,759.73 + rentals & Ubers rides $919.73 =$4,679.46. I cannot accept a $500 deduction. Since, we could not agree on my request for $1,500 deduction free repair for the third diagnose. The car is now at my house unrepaired, and they have my money. Coggin Ford of Jacksonville if you stand for everything that you say you are, then isn't only fair that you do the right thing? Meet my request! To future costumers, I've learned a new lesson, it never hurts to get a second opinion before you agree to a job, so was it a misdiagnosed or was I taking advantage of because I was humble enough to believe a repudiated company would be fair and treat me without no exploitations. More
by Alwayssunny
Employees Worked With
Herman Apel
December 15, 2022
Coggin Ford was by far the worst service experience I have ever received on my 2018 Ford Lariat. 1 star is better than the service that I received. I would give them 0 stars if possible. To start off, th have ever received on my 2018 Ford Lariat. 1 star is better than the service that I received. I would give them 0 stars if possible. To start off, they had my vehicle for 35 days to replace 1 front wheel Hub, factory recall on the Cam Phasers and Rear Brakes. During the 5 week process I would call, leave a message but never get a returned call with any sort of update. The lack of communication didn't stop there. Ford was nice enough to pick up the bill for my rental. However, after the 1st month I get a call from Hertz car rental saying that they have NO knowledge of Ford paying for the vehicle and it will be repossessed the following day. The final straw was when I finally get my truck back yesterday and it’s filthy. There is grease, dirt and what appears to be coffee stains on the Vinyl kick plate (photos attached). I would never use this Ford Dealership again More
by Kiel P
Employees Worked With
Kyle Roberts
July 31, 2022
Best sales and customer service ever. Never bought a car so easily. I would do it again. My salesman was so knowledgeable about the car and made my wish list come true. Thank you. Never bought a car so easily. I would do it again. My salesman was so knowledgeable about the car and made my wish list come true. Thank you. More
by Judi Booth
Employees Worked With
Brendan
June 13, 2022
Very poor operations. I wasn't informed about my monthly payment rate and the sales representatives were unorganized and confused. When I asked why I wasn't informed about I wasn't informed about my monthly payment rate and the sales representatives were unorganized and confused. When I asked why I wasn't informed about the monthly rate I was told they don't usually provide that info. I worked with a Juan Martinez and I'm very dissatisfied. I will be oruchsing with Caravan who are upfront about my payment, interest rate and down payment. More
by Rannay
Employees Worked With
Jaun Martinez
June 08, 2022
I apologize upfront for the length of this post but it is worth your time if you are considering taking your vehicle in for service/repair at Coggin Ford on Atlantic Blvd. In Jacksonville, FL. it is worth your time if you are considering taking your vehicle in for service/repair at Coggin Ford on Atlantic Blvd. In Jacksonville, FL. Last week Wednesday I was getting ready to leave work and I was abruptly halted by the fact that my 2010 Ford F-150 Lariat would not come out of “Park” (Come to find out that this is a VERY common problem that Ford is aware of). After several minutes of basic trouble shooting without any tools I was unable to get the truck to come out of park. So, I left my vehicle at work overnight and called Coggin Service to make an appointment for the next day, they were very accommodating and promptly made an appointment for 11:00 AM the following day. Thursday morning came along and I was still unable to get the truck out of park, so a wrecker was called and they towed my truck to Coggin for assessment and repair at a cost of $105.00. My truck was delivered to Coggin by 9:15 AM, the keys and a piece of the broken shift assembly were hand delivered to my service advisor (Let’s call him Ken) by the towing service. Once I received word from the towing company that my truck had been dropped off at Coggin I called the service department, I was asked who my service advisor was and they reported that they would leave a note on his desk for him to call me to discuss the issue. Throughout the day up until about 1:30 – 2:00 PM I made approximately 10 calls to my advisor all of which were un-returned. Finally, the last call into the Service Department between 1 – 2 PM a young lady answered and I told her that she was not to put on note on the service advisors desk as all calls to him have gone un-returned and that due to other obligations on Friday it was imperative to have a current update on the status of my vehicle. As my wife had doctor appointments on Friday and I would have her vehicle as I needed to go to work. The young lady put me on hold and a few minutes later another young lady came on to provide me with the following response, “We are backed up and we will not even be able to look at your vehicle until sometime in the middle or late next week”. What was the appointment for? As this was unacceptable especially since this information could have been provided to me much earlier in the day by my service advisor, I told Coggin to not investigate the cause of the problem and that I would be there on Friday morning to pick up and repair my vehicle in their parking lot, which surprisingly is acceptable. Needless to say I took the day off on Friday (unpaid mind you). I ordered the appropriate replacement part on Thursday night from the Coggin Parts Department and it was available upon arrival Friday morning. Unbeknownst to me there was plastic bushing that holds the shift cable to the shift assembly that had disintegrated. This part of coarse is only available when purchasing the cable assembly at a cost of $77.00. FYI, the replacement bushing can be found at AutoZone for $15.99. Mind you this bushing probably costs a whole ½ cent to manufacture. Lesson learned the hard way, don’t make the same mistake! After some time spent fuming with the service department I calmed down and went to YouTube to see what others had experienced when dealing with this issue. What do you know, a common problem that Ford is well aware of, best part was that there was a 1:23 M:SS video that showed all of the steps in the process to repair this issue. All in all a 10 – 15 minute repair that is start to finish. Coggin was going to keep my vehicle up to nine days before even looking at the issue and more than likely would have charged me for the Shift assembly, $266.00, Shift cable $77.00, misc. parts and materials $50.00 or more, not to mention probably 2-3 hours in labor costs at what rate??? Who knows ($100 - $150/Hr.), but I expect that a “Specialist” would have been “Called” in to diagnose the bad bushing issue which would have probably been $300/Hr. I will say that I am not sure what the total cost of the repair would have come to but I do anticipate that I would not have gotten out of there for under a $1,000.00. Lesson learned was that it might be in your best interest to check Google, YouTube, or the other widely available internet sites that are specific to your vehicle type. More
by Jolinofjax
Employees Worked With
Ken
March 07, 2022
HAD AN AMAZING EXPERIENCE! They were so helpful. I came in and they never made me feel pressured to buy or pick a specific vehicle. I knew what I was looking for and educated m They were so helpful. I came in and they never made me feel pressured to buy or pick a specific vehicle. I knew what I was looking for and educated me on my options. Will be back to get another vehicle soon. Can not say enough. Wonderful service across the board. More
by Ndtalfonso
Employees Worked With
Robert Andrews, Herman Apel
