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Coggin Ford of Jacksonville
Jacksonville, FL
913 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 913 reviews
November 28, 2023
I would give 0 stars if it was available. Took my mustang in for a recall that I was assured they had the parts to fix. 3 days later no updates and of course no one returns calls even the s Took my mustang in for a recall that I was assured they had the parts to fix. 3 days later no updates and of course no one returns calls even the service manager or the dealership manager. I finally pucked my car up after finding out it had been teady for 3 hours. My backup camera works but i now dont have tail lights, or brake lights.also my drivers heated seat doesnt work. Last time I took it in to fix my air conditioner my dashboard lights didnt work. My best laugh is being told that just because you have an appt doesnt mean You will be seen the same day. Stay away from Coggin Ford Service if You can More
by bujax devil
Employees Worked With
Rubin mechanic.never returned calls., Todd Howell
October 12, 2023
Communication and respect are not a part of this business. Unless you’re getting an in and out oil change I strongly recommend avoiding. business. Unless you’re getting an in and out oil change I strongly recommend avoiding. More
by MikeS7
Employees Worked With
Paul Horne, David Sparks
July 18, 2023
Extremally poor service. I made an appointment to have my 2022 Ford truck looked at. some one called and cancelled the appointment and I had to reschedule. It took two week I made an appointment to have my 2022 Ford truck looked at. some one called and cancelled the appointment and I had to reschedule. It took two week to get the appointment, my truck was in the shop over a week and they did not look at it. They would not return calls. I have called trying to reach the manager he has not called back. More
by issac199
Employees Worked With
Paul Horne, David Sparks
June 13, 2023
The sign in process with Ashley was efficient and professional. Wait time was very reasonable. All requested services completed to my satisfaction. professional. Wait time was very reasonable. All requested services completed to my satisfaction. More
by rrykaczewski
Employees Worked With
Ashley King
June 01, 2023
This is my second time at this dealership and I got to admit that the team here, from sales to service is beyond the best I've dealt with in dealerships. My service rep was Jeremy and his professionalism admit that the team here, from sales to service is beyond the best I've dealt with in dealerships. My service rep was Jeremy and his professionalism and courtesy is above and beyond. Keep up the great work and I'll always return. Thanks guys for your service!! Teddy Simmons Retired U.S. Army More
by mrteddy
Employees Worked With
Kyle, Jeremy,Neco
May 27, 2023
Mark and Zach were absolutely wonderful in helping me trade in the 2021 Bronco I purchased back in December. After 3 drop offs at the service department, for the fuel pump/lines damage at the Atlantic Bl trade in the 2021 Bronco I purchased back in December. After 3 drop offs at the service department, for the fuel pump/lines damage at the Atlantic Blvd location, I became pretty upset. Terry, the service associate wasn't able to be reached because she was on 'lunch' or 'out' when I tried to ask for an update, is the reason for the missing star, that and because my vehicle was not inspected for the 6 days it was there and the link from the text had reflected no update. Mark and Zach made sure I left with a reliable, free of recalls and a complete and even trade. Thank you sales team!! More
by lauren.fillow4
Employees Worked With
Zach Covert, Brandon Fagan, Mark Dennis
March 19, 2023
I had an awesome sauce experience all because of Eric Redding. I was looking for a specific truck and I was really picky about what I wanted and what I didn't want. I was even picky about the finance rat Redding. I was looking for a specific truck and I was really picky about what I wanted and what I didn't want. I was even picky about the finance rating / percentage that I wanted. Eric was accommodating, patient, kind and very professional. I found the vehicle that I wanted but it wasn't even in Jacksonville, it was actually in Tampa. Eric makes sure I found the truck I wanted with the best financing that I've ever had and that's in my 43 years of life and then went as far as having it delivered to my home while I was at work because I wouldn't be getting off work until late. I thought like I was treated like a close relative rather than just simply a customer. Because of experiences like this is why I'm taking my time to write a review. Even the cells/financing manager got real personally involved because I was so picky about what I was expecting and what I wanted. I think you guys do a great job at coggin Ford and have a great team. I think Eric Redding sets the bar high and what you should expect. If I can get more than five stars, I would. More
by Dsalaam742021
Employees Worked With
Robert Andrews, Eric Redding
February 25, 2023
Michelle the service manager was incredible! We were in a bind being from out of town and having trailer light problems. Michelle was able to get us in right away and get our vehicle fixed, sayi We were in a bind being from out of town and having trailer light problems. Michelle was able to get us in right away and get our vehicle fixed, saying that our F450 is essential for our business. We are truly grateful for their service. I highly recommend this dealer More
by jml_1962
Employees Worked With
Michelle from service ??????????
