Coggin Deland Ford - Lincoln

Had extended warranty brought it to Coggin when it developed a clunk noise in the rear when turning in an incline or decline. It took bringing the truck back 4 times to correctly address the issue. developed a clunk noise in the rear when turning in an incline or decline. It took bringing the truck back 4 times to correctly address the issue. The first diagnosis was the tech cannot recreate the noise. On the second attempt they lowered the rear axle, cleaned and lubricated the mounting point with grease. That made the noise worse..... On the third visit I sat with the service manager and he agreed to swap out the leaf springs with new using all new bolts and mounting hardware. We have driven about 500 miles since the repair was performed and the noise if finally gone!!!!!!! So glad they were able to locate and repair the issue. Glad I purchased the extended warranty, this repair alone covered the cost of the warranty. More

Went into dealership for air bag recall and told that the interior door should also be replaced. I agreed to do so and after paying over $200 for the repair, the problem was not resolved. After discussion wi interior door should also be replaced. I agreed to do so and after paying over $200 for the repair, the problem was not resolved. After discussion with the service tech, I was told that the manager will need to handle. Service department manager INFORMED me that the job was completed properly and the issue was not the door handle. So I was charged over $200 to replace a working part and if I wanted the actual needed repair completed, it would be an ADDITIONAL $300.00. More

Good communication not a bad dealjust needed more time to make up my mind.would make a deal with them make up my mind.would make a deal with them More

I purchased a 2017 MKC Lincoln with a warranty for 7 years to cover paint and seats.I have a small crack on my seat and the Ford dealer is refusing to honor the warranty. years to cover paint and seats.I have a small crack on my seat and the Ford dealer is refusing to honor the warranty. More

Theives..ordered parts online via FORDPARTSDIRECT,COM . Coggin Deland Ford fullfilled the order. Parts were not shipped in a seperate box, just Ford factory plastic/cardboard . The items were door belt mou Coggin Deland Ford fullfilled the order. Parts were not shipped in a seperate box, just Ford factory plastic/cardboard . The items were door belt mouldings for a F250. They arrived like a PRETZEL. I was sent a FEDEX return label ,they were returned to Coggin Deland. No response , numerous voice mails left , no return calls. So .out $121.00 Have left messages to 386 917 1224 which is Parts Department manager . Theives and terrible at shipping parts. More

Took truck to Deland Ford for grinding noise in front. Told me it was brakes and blamed the people who installed the new brakes 14,000 miles ago. $642 later the problem still exists. Took truck back an Told me it was brakes and blamed the people who installed the new brakes 14,000 miles ago. $642 later the problem still exists. Took truck back and demonstrated to service tech what the problem was. They now have had it for a full day and the service writer is too busy to give me an update. Service manager won’t return my calls. I won’t be patronizing them again. More

I purchased a used Jeep at Coggin less than two weeks ago. I was promised a soft top with hardware with the deal. To date I have a soft top that was un-usable, hardware that a top is no longer availabl ago. I was promised a soft top with hardware with the deal. To date I have a soft top that was un-usable, hardware that a top is no longer available for, a check engine light is on, a power steering leak, an oil leak, a possible steering box issue, a possible rear main seal issue. Their reply was "it wasn't like this when we inspected it". The dealership now won't even answer messages regarding any of these issues. They kept saying we are not a Jeep dealership. If you are a woman, DO NOT go to this place and expect a truthful, reliable used vehicle since all they want to do is sell. They will say whatever they have to, to make the sale. But obviously NO service after the sale. More

Went in for warranty repair , which require aPIM module Went in for warranty repair , which require aPIM module to be replace. Got on the road and tried to use the radio and the same thing happen , return Went in for warranty repair , which require aPIM module to be replace. Got on the road and tried to use the radio and the same thing happen , return back to the service department and found out that the park was on order I should have never left there without knowing that the part was on order, the reply that I received from the maintenance tech was it would be here in three or four months. I went online and found out all they had to do was order the part and it could have been there the next day . I don't know why they want to give me a run around on a warranty part More

While having my '19 F150 serviced something happened and the paint was scratched and wheel flare was chipped in two places and also loose. The truck was delivered to me as complete. The truck was in need the paint was scratched and wheel flare was chipped in two places and also loose. The truck was delivered to me as complete. The truck was in need of being cleaned after the service and repair and while cleaning it I noticed the a scratch on the front passenger fender as well as the wheel flare loose and scratching the fender. There was also 2 chips on the flare where a suspect a trim tool was not full inserted before applying pressure to remove. My 2 star review is due to the fact that I was left to discover the damages. I am sure that the technician knew that he damaged the truck and should have said something when he turned in the completed R.O. I returned to the dealer to discuss the damage with my Service Writer, Mark Luteran, and he promptly took my truck to the service manager and body shop manager. They came up with a plan to replace the wheel flare and to buff out the scratches. Should the scratches be too deep they have committed to repainting the damaged area. I would have been happy to give a 5 start review if the service writer notified me of the damage with a plan for resolution when delivering my truck back to me after the service. This was my first experience with the dealership's service department. I chose to use the service department as I had a good experience purchasing the truck last month. UPDATE 4/6/21 The body shop corrected the issue and the truck is scheduled for the repair. More

I recently purchased an F150 from Coggin. I have always dreaded purchasing new vehicles. The constant calls and nagging by sales force. Coggin broke the mold and everyone in the showroom was helpful and dreaded purchasing new vehicles. The constant calls and nagging by sales force. Coggin broke the mold and everyone in the showroom was helpful and very polite. I was introduced to the management staff and was never pressured. My sales professional was Paula Parisi. He was very organized, knowledgeable and helpful. He was very straight forward and was receptive to my requests and after a test drive and working out a few issues on payment and final sales price i was on my way with an AWESOME 2019 F150!! More