Coggin Deland Ford - Lincoln

Total Bait and Switch BUYER BEWARE!!! This dealer does not deliver what they commit to. Its a total bait and switch.. As a consumer that spent 30,000 at your establishment, BUYER BEWARE!!! This dealer does not deliver what they commit to. Its a total bait and switch.. As a consumer that spent 30,000 at your establishment, I expected them to live up to what their team committed to. Beyond disappointed especially when I was told that the "former employee" in warranties apparently had similar issues with other customers. Does this not validate what we are saying... This guy worked for you. He was your employee. You should take care of your customers that he took advantage of in order to line his pockets with commission! Best advice to any other consumers... Don't just walk away from this dealer--RUN! They take no responsibility at all...Spend your money elsewhere! More

Horrible Service I went to this dealership because the paint on my 2014 Mustang was peeling after being told by Louise that Ford is probably not going to cover that s I went to this dealership because the paint on my 2014 Mustang was peeling after being told by Louise that Ford is probably not going to cover that she submitted the warranty claim anyway. I heard back within 1 hour that indeed this is a warranty issue and it will be covered. She asked since she did so much work that do the service there. When I went to schedule the for the repair I was surprise to hear ford does not offer loaner cars for those impacted by warranty issues. I explained to her that both my wife and I work and we could only do it the week my wife was off work. After several back and forth phone calls I finally got it scheduled the week I needed. This was suppose to be a 2-3 day job so I dropped off on Sunday night and by Thursday when I didn't hear anything I had my wife call and see what was going on. She was told that they couldn't match the paint right and it should be done that day if not on Saturday. After not hearing anything my wife called again on Saturday this time they forgot to do the side panel and won't be done until Monday. Needless to say my wife got upset because she got a who attitude and no apology so she hung up and had me call to see why this simple paint repair still is not done. Louise then changed her story and said that my wife was told that they had to order a part and that it wasn't in and that they would give us a rental car and then she had the nerve to say she did not appreciate my wife's attitude. Who is she to tell me that. Monday came and went as did Tuesday and still I have heard NOTHING about the status of my car. Finally Wedesday 5 days after it was suppose to be done I get a call that it is ready. I go pick it up and tell them to gas the rental 3/4 before they return it, I thought I was lease they could do. Louise told me she was disappointed in me that I would expect that and I should be lucky that Ford is paying for the repair. This whole experience is unacceptable and I will never go to this dealership again. All this could have been solved with COMMUNICATION and empathy. More

Shout out to Jeff Jeff was the first person to jump up to help me. He definitely assisted with all of my concerns and stayed way pass closing time . Thank you Jeff was the first person to jump up to help me. He definitely assisted with all of my concerns and stayed way pass closing time . Thank you More

Ford C-Max Energi Just leased a new Ford from this dealership. Amir the internet manager was awesome. I am a driver when I buy and want what I want. He was patient and Just leased a new Ford from this dealership. Amir the internet manager was awesome. I am a driver when I buy and want what I want. He was patient and with help from Jennifer got an amazing deal. It a hometown feel dealership which I like. 5 minutes from my house. I met the sales manager and he was awesome also. Will look to them first when in the market for a new car. I have leased 30 PLUS cars over the years so trust me, I know my stuff and they delivered. More

F350 Super Duty I would like to give Jeff Rodriquez a huge Thank You for spending the time with my wife and myself explaining the advantages and the workings of the F I would like to give Jeff Rodriquez a huge Thank You for spending the time with my wife and myself explaining the advantages and the workings of the F350 Super Duty Power Stroke Dually. We are going to become full time RV'ers the first part of 2016 and have been doing the research of which will be the best truck to purchase for towing and comfort. Thanks to Jeff, we have made our choice of the F350 Super Duty and will be back to purchase from Jeff and Coggin Deland Ford. Thank You, Bruce Hoover. More

Extraordinary Experience!! This is the 3rd car we have purchased with this dealership within the last 6 months!! I can't say enough gratifying words to show our appreciation!! D This is the 3rd car we have purchased with this dealership within the last 6 months!! I can't say enough gratifying words to show our appreciation!! Don, our sales rep is so genuine and professional. Never any pressure but pure dedication to his customers and loyalty to the dealership. The new General Manager Ken was wonderful to work with through the entire transaction. He made us smile and he made us laugh and most importantly, HE MADE THE DEAL WORK!! Tony took care our financing and what an awesome guy! Thank you Coggin Deland for the AMAZING experience!! KC More

Excellant Sales experience Thank to all involved in my new Ford C-Max purchase I love it!! Thank you Kevin for your patience and kindness. You and Larry went above and beyond to Thank to all involved in my new Ford C-Max purchase I love it!! Thank you Kevin for your patience and kindness. You and Larry went above and beyond to help me with this purchase. Thank you to the finance gentleman he was most kind and professional but personable as you all were. Thank you Jen for also being in my corner. More