
Coggin Deland Ford - Lincoln
Orange City, FL
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The sales team was easy to deal with largely I think because I knew exactly what I wanted, knew what I had as a down payment and knew what I wanted my monthly payment to be in range of. So our conversa because I knew exactly what I wanted, knew what I had as a down payment and knew what I wanted my monthly payment to be in range of. So our conversations were upfront. But, there were two huge selling points for me with Coggin Ford of DeLand. The first was Jennifer’s and Andrew's willingness to stay well past closing hours on two occasions to satisfy my purchase requests AND they arranged for Uber services so I could then get my newest vehicle home. They were very accommodating and I greatly appreciate them. The second is that when it was time to pay, there was an option of donating to an HBCU. WOW! Thank you, Coggin DeLand for inclusion. Now the part that dropped this rating from at least 4.5 to 3, the finance department. HORRIBLE- absolutely horrible with callback requests. I count 11 times that I’ve called and left messages on Francisco’s voicemail, expressed extreme displeasure to Dallas and the receptionist and still no callback after over a month! On my 12th call I spoke with, I think Jimmy, who said removing the gap insurance shouldn’t be a problem and that he’d send me a form via email or call me back to say if I had to come in and sign. Welp, that still hasn’t happened and that conversation took place the 3rd week of February. I’ve since had a dear family member to die and yet I have to devote time to this shenanigans. More
I recently brought my vehicle to Coggin Ford for servicing. The overall experience was satisfactory, and the staff were professional in handling my concerns. The service was performed efficiently, a servicing. The overall experience was satisfactory, and the staff were professional in handling my concerns. The service was performed efficiently, and my vehicle was returned in good condition. However, there were minor delays during the process that could be improved for a smoother experience. For this reason, I’d rate the service an 8 out of 10. Coggin Ford provides reliable service and is worth considering for vehicle maintenance. More
Very courteous did the oil change very professionalAnd very clean a job well done by thiih dealer very clean a job well done by thiih dealer More
Tune change on review was contacted by the manager Richard Young and was treated by a true professional that's great service from this dealership thank you Richard Young and was treated by a true professional that's great service from this dealership thank you More
Jennifer did a good job keeping me up to date. Labor seemed high but repairs done correctly, although it took to long for them to find my mustang. Minor issue they should have returned the car cl Labor seemed high but repairs done correctly, although it took to long for them to find my mustang. Minor issue they should have returned the car clean not dirtier than they received it. I have bought 4 cars from them. Show some customer appreciation. More
Great place our family has bought 2 trucks from there and has sold and traded 3 just make sure you check out what you buy don't ever take anyone's word for it has sold and traded 3 just make sure you check out what you buy don't ever take anyone's word for it More
Short Story - Out of state buyer. Great all around experience. Went above and beyond to ensure that I was a satisfied customer. Long Story - Was looking for a used vehicle for my t Great all around experience. Went above and beyond to ensure that I was a satisfied customer. Long Story - Was looking for a used vehicle for my teenage daughter. Particularly, looking for a reliable manual stick shift so she could learn how to drive one. I'm from the Atlanta area and expanded my search area since I had been looking for several months to no avail. Finally came across a reasonably priced 2019 Honda Civic Sport at Coggin Deland Ford that looked decent but there were several other instances where the pictures were deceiving. I will say it was initially kind of confusing because I sent an online inquiry about the car while at work through their website. I kept getting calls from several people seemingly from the dealership. When I finally had time to call back to attempt speaking with a person who first made the call to me, I somehow got connected with Todd. Prior to visiting the dealership, Todd went above and beyond to ensure I would have a good experience. Being that I resided so far away, Todd sent two videos of the vehicle. One that showed the exterior and interior of the vehicle and another that allowed me to hear the vehicle start and be revved up. I arranged for a time to drive down to check out the vehicle and found it in very good condition. I put a deposit down and returned the following weekend to pick it up. Todd was excellent throughout the entire process. He even picked me up from the bus station in Orlando to escort me to their dealership to pick up the car. Upon picking it up, the car was detailed inside and out (Armor All'd and smelling good). Not a spec of dirt anywhere (aside from a light pollen dusting - FL pollen starts MUCH earlier than what I'm accustomed to but that's another story). I live about 450 miles away from the dealership (roughly 7 hours and change). I drove the car very hard on the way home. If something was wrong with the car, I would've found out on that drive. I made it home in 6 hours. Smooth ride and did not encounter any problems. The previous owner added some minor accents to the vehicle. Could definitely tell it was a male owner. Before I knew it, my daughter had Amazon packages coming to the house, those accents were removed and replaced with her own personal touches. Daughter loves the car. And as long as she's happy, I'm happy. As an out of state buyer, not sure if I'll ever do business with Coggin again simply due to distance although my experience was great and I am happy to have encountered the team. Thanks Todd! More