Coggin Chevrolet at the Avenues

Nick is a very good sale's man. And very determine and patient! And just the Chevrolet family made it a very special overal experience. patient! And just the Chevrolet family made it a very special overal experience. More

I have a 2010 Silverado which I purchased new at Coggin Chevrolet at the Avenues in Jacksonville, Fl. The vehicle has 37k miles and a 5 year 100k mile warranty. I drove 40 miles from my home to the deale Chevrolet at the Avenues in Jacksonville, Fl. The vehicle has 37k miles and a 5 year 100k mile warranty. I drove 40 miles from my home to the dealer for warranty service including several rattles, an aliment issue, and a faulty reverse parking sensor. The dealer had my vehicle for 3 hours without giving me a loaner vehicle or rental discount before telling me that none of the issues were going to be covered by my warranty and I would be charged a $56 diagnostic fee that would not be credited toward any repairs to correct the issues with my vehicle. The total for the rattling AC vent was alone $124. I have owned several Chevrolets in the past and love my current truck, but this experience makes me question my brand loyalty and will keep me from every recommending this dealer to anyone. -Kasey T. Minshew Callahan, Fl More

I found a truck that I was interested in and contacted the dealership through their website on Tuesday. Almost immediately, I received a call from Belinda to set up a test drive and a meeting with a sales the dealership through their website on Tuesday. Almost immediately, I received a call from Belinda to set up a test drive and a meeting with a salesman. Belinda was professional and very friendly, she asked several questions and set up an appointment for me to come down. Belinda is exactly what you want in a customer service person. Unfortunately my interaction with Belinda was the high point of my dealings with Coggins Cheverolet at the Avenues. Ryan also contacted me on Tuesday and I told him that I would need some information and an out the door price before I arrived on Friday. He told me to send him an email and he would get the requested information. Being that the vehicle was a used Duramax, I had specific questions that needed answers before I purchased the truck. Following are questions: 1) GMVIS Report and a detailed service records for the vehicle (Coggin sold the truck new and did several of the services after the sale, so this should have been easy) 2) Coolant pressure test results (Quick and easy test that is very import test on a used diesel) 3) API Rating, Maximum Single Fuel Injector Return Flow and Maximum Fuel Injector Bank Return Flow (A little more difficult but should have been easy for a Cheverolet dealership based on the fact that they should have had a Tech II diagnostice scanner) Ryan never followed up, even after several emails. I did receive a call from Carey on Thursday afternoon. I recieved a call from another Customer Service Rep on Thursday morning with a reminder about my appointment of Friday. I told her to tell Ryan that I would not be at the appointment unless I heard back from him before the end of the day. I recieved a call from Carey during a lunch meeting and returned his call 3:00. He did not answer and did not return my phone call. If they communicate this poorly during the selling process, how bad would they be after the sale? More

If you want a refund on a warranty; forget it. We cancelled an extended warranty on a vehicle purchased at Coggin Chevrolet at the Avenues more than 2 months ago and still don't have the refund. Sta cancelled an extended warranty on a vehicle purchased at Coggin Chevrolet at the Avenues more than 2 months ago and still don't have the refund. Stay away from this dealership. More

The Corollas that Coggin had on the lot did not have Toyoguard, a distributor add-on of doubtful value, and this is a very good development in their sales policy as compared to last year. Coggin was sm Toyoguard, a distributor add-on of doubtful value, and this is a very good development in their sales policy as compared to last year. Coggin was smart not to refer to it, push it, or have on its Corollas. Although I asked for Toyoguard and got it, that was my mistake; I should have been more aware. More

I was at coggin chevy this past spring (2011) to get a vehicle I saw online. They gave me the amount I wanted for my trade in and I got a great deal for their vehicle and a full warranty too. They said I vehicle I saw online. They gave me the amount I wanted for my trade in and I got a great deal for their vehicle and a full warranty too. They said I wont need a cosigner or any money down since my credit was very good and I made enough to get the car I wanted. A few days go by and the sales or finance managers calls me to tell me I have to either put some money down or get a co signer to keep the car I got from them or the deal would be nullified. I dont know how things change but it seems they did not like the deal they made for the car I gave them and wanted to have any excuse to get their car back and get rid of me . Needless to say the next week I didn't make it back to the dealership to re do the new xx paperwork because I had an emergency to deal with, so they decide to cancel the deal without even telling me and on top of that, they let my previous car get repossessed by the bank since they never paid off the loan. They kept their mouth shut and when I finally called back the week after, they tell me they want their car back and that the deal was canceled. In less than two weeks, they give me a car , take it back, and put a xxxx repo on my credit history. So in the end their car was returned, and I had to fight my bank to get my old car back thanks to them never paying off the loan or telling me. They had no patience or understanding, and tried to cancel the deal as soon as possible, since they didn't like the outcome of the trade apparently. Even after I called back and tried to tell them I can get a co-signer, they still refused and told me it was too late to do another deal, even though I had the car only 2 weeks. The sales guy was not that bad, he was pretty friendly but the managers and finance people there were absolutely terrible, liars thieves and total crooks. Not to mention I lost over 450$ in exhaust work I put on the car, which they never gave me back because they sold the car to some other guy and of course wouldn't tell me. Stay away from them at all costs people! More

The salesman was very helpful in attempting to get just what i asked for. He tried and tried to get the range of payment i was asking and the trailor hitch i requested,all and all he was friendly and court what i asked for. He tried and tried to get the range of payment i was asking and the trailor hitch i requested,all and all he was friendly and courtious! I appreciate his help very much. More

Pros: 1. They had the car I wanted. 2. Was offered a Pros: 1. They had the car I wanted. 2. Was offered a free soda. Cons: 1. After the initial contact over the phone, they increased the advertis Pros: 1. They had the car I wanted. 2. Was offered a free soda. Cons: 1. After the initial contact over the phone, they increased the advertised price on Autotrader.com by $400. I could already smell something fishy, contacted them again and was told that they will honor the “whatever price I saw initially”. Keep reading... 2. After being reassured over the phone that the car is in excellent shape, next day I drove 300 miles to the dealer and found out that the car won't even start! And they knew in advance that I need to drive for 5 hours to get to them! 3. Completely incompetent technical personnel, after hours of “research” nobody could tell why it wouldn't start. 4. Was offered to get the financing done and expect the car delivered next week... until I asked for the final price... they insisted on adding the dealer fee of $599, which was not specified in the ad, neither over the phone (the ad just said "tax, title and tag are not included in the price", nothing about the dealer fees). After showing them the ad, they just replied that they don't care what their own ad says. Badly funny and completely ignorant staff at this dealership. Feel truly sorry for people doing business with them. Do yourself a favor and just stay away. More

I have been promised several things from this establishment and not seen any of the promises. I was told when I purchased my car, that I would get new tires for my vehicle. The tires were (and st establishment and not seen any of the promises. I was told when I purchased my car, that I would get new tires for my vehicle. The tires were (and still are) bald and scary to drive on. I was let loose from the car lot and they promised to call me when the tires arrived. That was over a month and I'm still waiting for those promises to be filled. No one ever returns my phone calls so I had to put a letter in writing by mail and by this email. I'm very dissapointed and feel robbed : ( More

This place will tell you anything to get you in, only to shaft you when you get there. I was told my car needed to have work done on my steering wheel column, and that the job should be covered 100% by warr shaft you when you get there. I was told my car needed to have work done on my steering wheel column, and that the job should be covered 100% by warranty and recall. I called this establishment to set up an appointment. I talked to a rep who got my name, my info and the work that needed to be run. He scheduled an appointment for the next morning (which I had to take off work), ran my VIN, confirmed the problem, assured me it was covered and I would owe nothing, and even gave me an estimated time of repair. The next morning, I show up and they don't have my appointment written down, don't know my name or info, and don't know who I talked to. I gave them all the info again, but this time the VIN didn't register that my issue was covered. But then, as if they were coming to the rescue, offered to give me a full diagnosis for $100. Rip off! More