Coggin Chevrolet at the Avenues

Dennis Durocher is probably one of the most professional and friendly service advisors. Always gets us in and out as quick as possible, and truly cares about getting your vehicle fixed and well maintained. and friendly service advisors. Always gets us in and out as quick as possible, and truly cares about getting your vehicle fixed and well maintained. I will continue to bring my vehicles in for service as long as I get to deal with Dennis again. A++++ More

I am writing this review to help people find a Good Service shop. I am new to the area, and so relieved to find a place to service my Chevy. I was there before they opened and watched cars line up, was Service shop. I am new to the area, and so relieved to find a place to service my Chevy. I was there before they opened and watched cars line up, was thinking when they opened how long I was gonna be standing in line filling out forms, they unlocked and I started to the door, the service people filed out one after the other going straight to the cars and customers!!! Have never had a easier experience with ANY auto shop, Dennis Durocher came out with the forms, filled them out with all the information that was needed, asked about what I needed/wanted done, Boom , I'm done. Courtesy van took me to work pronto, received a call with diagnostic information and pricing. No pushing extra work or items, straight answer's on what was really needed and what would not hurt to wait, Good Pricing on parts and Labor was Icing on the cake!!! This service shop is a Team, and a Good one. More

Great service! We love the way Mr. Durocher is so friendly, professional and helpful. He is very informative and solves all of our automotive problems. He is very good at what he does! Coggin Chev friendly, professional and helpful. He is very informative and solves all of our automotive problems. He is very good at what he does! Coggin Chevrolet is very lucky to have him on their team! Thank you again Dennis Durocher! More

No one should go tho what bs they like to pull. I No one should go tho what bs they like to pull. I wanted a new silverado lt 4x4 41k out the door with my 2010 LTZ Z714X4 as a trade in. They came No one should go tho what bs they like to pull. I wanted a new silverado lt 4x4 41k out the door with my 2010 LTZ Z714X4 as a trade in. They came up with 46k. Then 43k. Nope 41k is all I asked for. The dealer showed me The voice in box 40577.88 for the truck but wouldn't sell the truck for it But all n all I went to gorden chevy on blanding jason trimble. He is the man to go to. I got it for 41k out the door and now idk y ppl think All other dealers are bad. Jason at gorden is the man to go to. Go give them a try. Jess Culbertson sent you there. He'll make it work. Plus he'll straight up tell you maybe yes or no right off the bat. More

I took my car in on a Thursday morning to have it looked at, figured I needed some new tires and a front end alignment. I was right, needed both, but then was also told I needed my steering column replaced at, figured I needed some new tires and a front end alignment. I was right, needed both, but then was also told I needed my steering column replaced on my 3 ½ year old car. I decided not to have that completed, just the tires and alignment, and was told my car would be done later that day. I then get a call later saying now GM wants to pay for my steering column problem, I asked why, was it a recall issue, I was told no. I was quoted a certain price for the entire job and I am still told that I would have my car later that day. It was not done when I called and was told I would get a call the next morning. I did not receive a call the next morning so I made the call and was told it would defiantly be done Friday late afternoon/evening to pick up. I call at 5:45, I am told it is not done, probably won’t be until Monday morning, and that if I wanted a rental I would have to be there before 6 and I was at least 15 minutes, without traffic, away. I needed a vehicle the next morning by 8am but there was nothing they could do until later on Saturday once I was done with my plans I had made way in advance. On Monday I received no call or message about my car, make a call to them and they say it is done but it’s going to cost $50 more. I get there, clearly showing my frustrations, receive no compensation for the hassle and then when I get back to my car, there is grease all over my driver’s seat. I was so pissed I just sped off. I will NEVER step foot in that dealership again. More

Purchased a 2012 Impala in March and took car in for some warranty work and maintenance in September 2013. Randy Cygan was my service rep and when I was going over the problems with the car, talked down to warranty work and maintenance in September 2013. Randy Cygan was my service rep and when I was going over the problems with the car, talked down to me as if I knew nothing about a car. I'm 61 years old and have driven Chevrolets since 1969, restoring old Chevies as a hobbie so I know cars!! When I told him the vents were not working, he tried to show me they did but the vents on the dash front were broken. I explained that the car's transmission was slipping and he said that they would check it out. When I explained that the AC was not cooling properly, he felt of the AC and said it's fine, as if I don't know what the vent temp should be. I explained that it takes 10-15 minutes for the car to cool down but he seemed to ignore my information. I explained that the seat belt warning sign would come on for the passenger seat when no one was sitting in it and he explained that my cell phone would cause that if laying in the seat. "Give me a break", the weight of the cell phone would effect the sensor? He said it was normal and nothing would be done. I asked him to install a spoiler and he told me that I would have to take the car to the body shop for that. I asked if he could get me a quote and he replied, "no". I asked him to tint all of the windows and he said Chevrolet does not do that. I've never heard of that before. I left the car and explained that I wanted the tires balanced and rotated and was in no hurry to get it back because it's one of our local cars that we don't use that much. I received a call on Monday of the following week, informing me that I needed two new tires but the other 2 were fine. The car only had 34K miles on it so he explained that the rear tires weren't too bad. He informed me that if I had all 4 tires replaced, I would get a $100.00 rebate. I asked him to install all 4 new tires and let me know when it was ready to be picked up. A few days later, after receiving a call that my car was ready, I could not get to the service dept before they closed so I called and asked if I could give my credit card number to pay for the services and parts and pick up the car later, asking the person on the phone to lock my keys in the car. I was told that Coggin didn't take credit cards over the phone. After I continued questioning that policy, the person then told me that they were confused and if I was going to pick my car up, they would take my card. I gave my card number and asked to have my keys locked in the car and I would pick up the car later. I was then told they do not lock keys into the car. I explained that I had an extra set but he was persistent and told me to pick up my keys at the parts dept. I arrived after the service dept closed and could not find anyone to ask for assistance. I went into the showroom area and some young girl was playing on an IPAD behind the Customer service desk. I explained that I was looking for the parts dept and asked for help. She jumped up and ran off and asked another person who took me out to the parking lot and informed me the parts dept was closed. I explained my predictament and he said I would have to come back to get my key. I opened my car and there I found my key in the seat with my receipt. Upon arriving home, I went to the website I was directed to fill out my rebate for my tires but the part number on the receipt was not correct and the rebate form would not accept the part number on invoice. Getting more frustrated, I read my invoice to find out the brand and model number of my tires but it was not included with my invoice. I paid $811.24 for 4 tires and didn't receive any road hazard or mileage warranty for the tires plus had not been informed which tire that I had been sold. After inspecting my car, the AC was not working correctly, the transmission continued to slip and a noise that I had asked to be inspected when you turn the steering wheel continued to occur. This was the worst service I have ever received from any dealership. Compared to our other vehicle experiences from Volvo and Mercedes, Coggin Chevrolet's service department was the worst experience I've ever had. To end on a good note, the salesperson Keith, who sold me the car was one of the most personable and service oriented salesperson I've ever done business with. I would love to buy another car from him but I would hate to give Coggin my money. When I bought the car, I told Keith that I didn't want any financing and wanted to pay for the car and leave but I had to wait for over an hour and half to speak to a very disrespectful finance manager that treated my like I didn't know what I was doing because I didn't want to finance the car. It was evident that the policies of Coggins are not aimed at respecting the Customer and their time. More

I needed service repair on my vehicle and sought assistance from Coggin Chevy. This dealership has served me well and is my go to place for TLC on my Chevy vehicle. It is important to me to get go assistance from Coggin Chevy. This dealership has served me well and is my go to place for TLC on my Chevy vehicle. It is important to me to get good service and be able to trust a business. Thanks again Coggin Chevy. B. More

The service advisor ( Dennis ) was a great person to work with. Although he was busy he made me feel that my vehicle was just as important as those that were before me. This guy is truly a people person work with. Although he was busy he made me feel that my vehicle was just as important as those that were before me. This guy is truly a people person and is in the right position, public relations. More

Dennis DuRocher is a pleasure to do business with! He is very professional, courteous and knowledgeable! I will continue to get my vehicle serviced there because of him! He makes you feel like family and no very professional, courteous and knowledgeable! I will continue to get my vehicle serviced there because of him! He makes you feel like family and not just another customer! More

Dennis was so helpful and was great to deal with. I will continue to deal directly with Dennis in the future. He is a great guy! continue to deal directly with Dennis in the future. He is a great guy! More