Coggin Chevrolet at the Avenues

Dennis is always so helpful. I am so thankful have someone I trust help fix my car. He always gets the job done & exceeds my expectations! someone I trust help fix my car. He always gets the job done & exceeds my expectations! More

I takes pride in providing customer service and being professional. This concept seems foreign to Coggins Chevrolet. I purchased a new 2013 Chevy Silverado, based upon a previous purchase from this deal professional. This concept seems foreign to Coggins Chevrolet. I purchased a new 2013 Chevy Silverado, based upon a previous purchase from this dealer. All my experiences had been positive. I made the deal on Friday evening, and did not leave the dealership until almost 10 PM,. I returned Saturday AM to take delivery of the vehicle. Prior to taking delivery I noticed an error in the paperwork, an overcharge of $450.00. When I pointed this out to the salesman, he agreed the paperwork was in error. He claimed that the deal had been sent in, although less than 18 hours had,lapsed on a weekend. I agreed to a refund check of the $450. I was,told 7-10 days and I would have my refund. In addition, the second set of keys needed to be located. Two weeks lapsed and I visited the dealership to check on the status of my refund and the keys. I was told the keys had been placed in the mail, a week later, no,keys, and I live less than four miles from the dealer. As to my refund, I was promised by the salesman it would be processed the following Monday, available on Tuesday. This indicated it was never requested from the beginning. Tuesday, I called and was told someone else was to process, but the salesman would personally handle,on Wednesday, check would be ready on Thursday. After several calls and voicemails , the salesman on Thursday said He would personally handle on Friday. I informed him I would be there Friday between 3 and 4 to pick up the check. He assured me it would be ready and he would call me. I never received any call and presented myself at the dealership at 4 pm. The salesman was not available, and when I asked to,speak to a manager, he miraculously appeared. When he saw me, he did not acknowledge my presence but,relayed he going to the other side for the check. After 20 minutes he did have a check for the wrong amount. When I questioned him about it, he didn't t even know what the check amount was to be for, even though he made the deal. Here's the bottom line, three weeks later , I do not have a second set of keys, they are ordered( I am not holding my breath), I was shorted $30 on my refund check, and all I get is shrug,of the shoulders. I was not,only ignored, but flat out lied to. I like the Chevy product but will never buy from the Coggin dealer or any member of the Asbury group. More

I had the worst customer experience I have ever had  working with Nick (used car sales manager) and Shaun (used car sales supervisor). I came looking for an SUV & Nick did everything possible to get my working with Nick (used car sales manager) and Shaun (used car sales supervisor). I came looking for an SUV & Nick did everything possible to get my business which I was very appreciative of. He mentioned that since I wasn't in love with anything on the lot that if I found something at any of their other lots online they would bring it up for me to purchase upon approval. They brought a Buick Enclave from Fort Pierce. We test drove it and loved the car but noticed a problem with the steering. Upon researching the issue myself while they worked on it I found out online the issue is very common with Buick Enclave CXLs (same model) and that even if "fixed" owners have to come back frequently to get it fixed again and if you don't get it fixed as soon as you notice it the power steering could go out. Since I have a wife and a baby on the way I didn't feel comfortable proceeding and told them so. Since I felt bad that I added the car to their inventory and didn't buy it and I liked working with our salesman I decided to stay with the dealer and find another car. We finally found a Honda Pilot and they brought it up from Orlando. We loved it too but noticed it didn't have the mats from the listing and when you braked in the car it jolted the passengers and shook the steering wheel. I told them about it and they said they had it checked out before we even came in to teat drive it and said we needed new back tires to fix the problem (even though the listing said it had new tires already..?) I asked Shaun "Are you confident its not the rotors? Or the brake pads? Or the alignment?" And he said no, everything else is fine you just need new tires. They made me pay for the tires and when we picked the car up it was still doing the same thing. I requested my $ back for the tires and they refused for 6 days. They say their #1 priority is customer satisfaction but from when I rejected the enclave it was all about how much $ they could make, period. I want to be able to refer my coworkers, friends, & fam here but don't feel like I can after this. I am an Assistant VP at a global customer-centric organization and I know and understand business and customer service and it does not seem as if these managers/supervisors do understand these things at all after my experience. I wanted to be treated with respect and integrity but instead was lied to, talked condescendingly to whenever I had a concern, and refused repayment for something I should have never been made to purchase in the first place. Do you make all your customers fix their cars before purchasing them? Your parent company made $104 MILLION in used car PROFITS ($1.3B in Revenue) in 2012 and you make a huge deal about $300? No one except our salesman was ever on our side at any time during our experience. More

Mike as well as the other staff have always taken care of Mike as well as the other staff have always taken care of all my needs on my tahoe. They are well trained in their knowledgre of their product. I wo Mike as well as the other staff have always taken care of all my needs on my tahoe. They are well trained in their knowledgre of their product. I would recommend this dealerships service department as well as there sales to others. The new facelift looks great! The customer lounge is also very comfortable. More

Traded a vehicle and was told everything was great with paperwork and financing. One week later no approval. Finance and saleman has become less than polite. The salesman that did the deal has been very ho paperwork and financing. One week later no approval. Finance and saleman has become less than polite. The salesman that did the deal has been very hostile towards us and out right rude. Had afraud alert on credit had it removed, took some time. Did and gave dealer everything they asked for still no results. Nothing but excuses......Treated like crap, they claim not to know where my trade is....As of today no REAL approval. GO with your own financing if not you will be jacked. Worse experience ever!!!!! More

I purchased a impala a week ago with any money down, drove off the lot with the car after signing papers, finding out my interest rate and monthly payments thinking that this was the best dealership eve drove off the lot with the car after signing papers, finding out my interest rate and monthly payments thinking that this was the best dealership ever. All of a sudden a week later I gets a phone call asking for a down payment. I could have swore we worked that out while I sat down with the financial person. Coggins is horrible and a rip off I don't advise no one to go there. More

If you are considering buying a new chevrolet I recommend that you ask for Hampton Murray at Coggin Chevrolet at the Avenues. He is a great guy and I have bought 3 new trucks from him and the price and frein that you ask for Hampton Murray at Coggin Chevrolet at the Avenues. He is a great guy and I have bought 3 new trucks from him and the price and freindly service was better than all dealers I visited. I am a repeated buyer and the deals and freindliness just keep getting better.In 2010 I was searching for a deal on anew truck and I had talked to all the dealers in my area and had just about given up and I summited a request for quotes on the Internet and Hmpton called and told me that I would not be disappointed if I came to the Avenues and he was right. More