Coggin Chevrolet at the Avenues

Purchased a 2012 Impala in March and took car in for some warranty work and maintenance in September 2013. Randy Cygan was my service rep and when I was going over the problems with the car, talked down to warranty work and maintenance in September 2013. Randy Cygan was my service rep and when I was going over the problems with the car, talked down to me as if I knew nothing about a car. I'm 61 years old and have driven Chevrolets since 1969, restoring old Chevies as a hobbie so I know cars!! When I told him the vents were not working, he tried to show me they did but the vents on the dash front were broken. I explained that the car's transmission was slipping and he said that they would check it out. When I explained that the AC was not cooling properly, he felt of the AC and said it's fine, as if I don't know what the vent temp should be. I explained that it takes 10-15 minutes for the car to cool down but he seemed to ignore my information. I explained that the seat belt warning sign would come on for the passenger seat when no one was sitting in it and he explained that my cell phone would cause that if laying in the seat. "Give me a break", the weight of the cell phone would effect the sensor? He said it was normal and nothing would be done. I asked him to install a spoiler and he told me that I would have to take the car to the body shop for that. I asked if he could get me a quote and he replied, "no". I asked him to tint all of the windows and he said Chevrolet does not do that. I've never heard of that before. I left the car and explained that I wanted the tires balanced and rotated and was in no hurry to get it back because it's one of our local cars that we don't use that much. I received a call on Monday of the following week, informing me that I needed two new tires but the other 2 were fine. The car only had 34K miles on it so he explained that the rear tires weren't too bad. He informed me that if I had all 4 tires replaced, I would get a $100.00 rebate. I asked him to install all 4 new tires and let me know when it was ready to be picked up. A few days later, after receiving a call that my car was ready, I could not get to the service dept before they closed so I called and asked if I could give my credit card number to pay for the services and parts and pick up the car later, asking the person on the phone to lock my keys in the car. I was told that Coggin didn't take credit cards over the phone. After I continued questioning that policy, the person then told me that they were confused and if I was going to pick my car up, they would take my card. I gave my card number and asked to have my keys locked in the car and I would pick up the car later. I was then told they do not lock keys into the car. I explained that I had an extra set but he was persistent and told me to pick up my keys at the parts dept. I arrived after the service dept closed and could not find anyone to ask for assistance. I went into the showroom area and some young girl was playing on an IPAD behind the Customer service desk. I explained that I was looking for the parts dept and asked for help. She jumped up and ran off and asked another person who took me out to the parking lot and informed me the parts dept was closed. I explained my predictament and he said I would have to come back to get my key. I opened my car and there I found my key in the seat with my receipt. Upon arriving home, I went to the website I was directed to fill out my rebate for my tires but the part number on the receipt was not correct and the rebate form would not accept the part number on invoice. Getting more frustrated, I read my invoice to find out the brand and model number of my tires but it was not included with my invoice. I paid $811.24 for 4 tires and didn't receive any road hazard or mileage warranty for the tires plus had not been informed which tire that I had been sold. After inspecting my car, the AC was not working correctly, the transmission continued to slip and a noise that I had asked to be inspected when you turn the steering wheel continued to occur. This was the worst service I have ever received from any dealership. Compared to our other vehicle experiences from Volvo and Mercedes, Coggin Chevrolet's service department was the worst experience I've ever had. To end on a good note, the salesperson Keith, who sold me the car was one of the most personable and service oriented salesperson I've ever done business with. I would love to buy another car from him but I would hate to give Coggin my money. When I bought the car, I told Keith that I didn't want any financing and wanted to pay for the car and leave but I had to wait for over an hour and half to speak to a very disrespectful finance manager that treated my like I didn't know what I was doing because I didn't want to finance the car. It was evident that the policies of Coggins are not aimed at respecting the Customer and their time. More

I needed service repair on my vehicle and sought assistance from Coggin Chevy. This dealership has served me well and is my go to place for TLC on my Chevy vehicle. It is important to me to get go assistance from Coggin Chevy. This dealership has served me well and is my go to place for TLC on my Chevy vehicle. It is important to me to get good service and be able to trust a business. Thanks again Coggin Chevy. B. More

The service advisor ( Dennis ) was a great person to work with. Although he was busy he made me feel that my vehicle was just as important as those that were before me. This guy is truly a people person work with. Although he was busy he made me feel that my vehicle was just as important as those that were before me. This guy is truly a people person and is in the right position, public relations. More

Dennis DuRocher is a pleasure to do business with! He is very professional, courteous and knowledgeable! I will continue to get my vehicle serviced there because of him! He makes you feel like family and no very professional, courteous and knowledgeable! I will continue to get my vehicle serviced there because of him! He makes you feel like family and not just another customer! More

I have a 2012 Chevrolet Tahoe and called the parts department to order the rear hitch hole cover. Barbra was very helpful and full of information regarding my truck. The cover had to be painted to mat department to order the rear hitch hole cover. Barbra was very helpful and full of information regarding my truck. The cover had to be painted to match my truck, instead of Barbra passing me on to someone else, she took care of all the leg work for me. She kept me informed and gave me the names of anybody I'd have to contact if she was not avalible. Mike Hopper was the service advisor that handled getting my cover painted and called me as soon as it was ready to get put on. Mike and a technician Bruce helped me put on the cover in no time flat and I was on my way. I love my Chevrolet Tahoe and I love my new hitch cover. I tell my friends about the great experience I had with you guys and hope to visit again soon. Thank you for changing my perception about dealerships. More

Dennis was so helpful and was great to deal with. I will continue to deal directly with Dennis in the future. He is a great guy! continue to deal directly with Dennis in the future. He is a great guy! More

Thank you Dennis for taking care of all of my needs when I bring my car in for service. I will come back to Coggin Chevy at the Avenues for all of my future car care needs. I bring my car in for service. I will come back to Coggin Chevy at the Avenues for all of my future car care needs. More

I came to coggin chevrolet looking for a chevy silverado. I came to coggin chevrolet looking for a chevy silverado. I met with keith and he showed me several different trucks that fit in my price range. I I came to coggin chevrolet looking for a chevy silverado. I met with keith and he showed me several different trucks that fit in my price range. I had a few other questions about the truck, since i pull a small camper. He not only was able to answer my questions but also retrieved a technican from the shop to further answer questions about the axle ratio and transmission cooler. I have been to many other dealers and coggin chevrolet was by far much better than the others that i have been to. The sales staff and technicans are very knowledgeable on there inventory. The buying process was a breeze from start to finish. I would highly recommend you go to coggin chevrolet for all your car needs, they have been a pleasure to do buisness with. More