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Coggin Chevrolet at the Avenues

Jacksonville, FL

3.4
253 Reviews

10880 Phillips Hwy

Jacksonville, FL

32256

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Showing 253 reviews

March 20, 2014

Everyone was very helpful. This was my first time ever buying a car and they worked with me every step of the way. Kyle King is a great representative of the company. I would recommend Chevrolet at the av More

by jakewolfcrunk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle King
Apr 24, 2014 -

Coggin Chevrolet at the Avenues responded

Congratulations on your first vehicle purchase. I am glad that you were able to work with Kyle and find your first (but certainly not last!) Chevy! Thank you for your business and congratulations again, Bill Elliott General Manager

February 24, 2014

I, a female, came to Coggin Chevy by myself to test drive and buy a vehicle. I was treated with respect and was never pressured into buying something I did not want. I appreciate that Steve and Ryan listened More

by thallenbeck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Donald and Ryan McGarvey
Feb 25, 2014 -

Coggin Chevrolet at the Avenues responded

We want to respect everyone who visits Coggin Chevrolet at the Avenues so I am glad to hear that Steve and Ryan were able to make you feel comfortable with your buying process. We would welcome the opportunity to work with your friends to show them the kind of service that demonstrates our commitment to your satisfaction. Please reach out to us with any concerns you have before your first scheduled maintenance. Thank you, Bill Elliott General Manager

February 20, 2014

Excellent service, but pricy on repairs. Escalade oil pan leaking oil should not occur as vehicle only has less the 75K miles. Our son has a Tahoe with over 150K miles and no oil leaks. This should have been More

by Gothenberg89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stacy Wilson Service Adviser
Feb 21, 2014 -

Coggin Chevrolet at the Avenues responded

Thank you for giving us the chance to work with you to ensure the safety of your Escalade. I am sorry to hear that you are disappointed by the additional cost of maintaining your Escalade and hope that you understand that we do not cut corners to provide the best service possible to any customer at Coggin Chevrolet at the Avenues. If you have further questions or concerns, I invite you to reach out to Stacy or any member of my service team who will be happy to assist you. Thank you, Bill Elliott General Manager

February 09, 2014

Purchased a vehicle only to find years later it had already had a collision repair before I bought it. Now they will not warranty the rust on those areas repaired by their subcontracted repairs to Aut More

by SeaKnight71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales
Feb 11, 2014 -

Coggin Chevrolet at the Avenues responded

We want to ensure that we stand behind every vehicle we sell so I am sorry to hear that you have had trouble with the warranty on yours. I would like to speak with you to get the information you have about the warranty and to see what we can do to help resolve your concerns. Please find a time that is convenient for you to speak with me and contact me at 904-342-6447. Thank you, Bill Elliott General Manager

December 15, 2013

My wife and I visited this dealershipy and was completely ignored. No one greeted us and no one seemed to care that we were even there. I have never been treated so badly by any car dealership. I came armed More

by Mikiejo
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
None
Dec 24, 2013 -

Coggin Chevrolet at the Avenues responded

Thank you for letting me know about your recent visit to Coggin Chevrolet at the Avenues. I would like to assure you that the treatment you experienced is not what I want anyone visiting our store to have. I would like to speak with you about the details of your trip without the additional drive. Please contact me at customer.service@cogginauto.com at your earliest convenience so we can work to ensure that all future guests to our store are treated with the high level of service we strive for. Thank you, Bill Elliott General Manager

December 14, 2013

Dennis Durocher is probably one of the most professional and friendly service advisors. Always gets us in and out as quick as possible, and truly cares about getting your vehicle fixed and well maintained. More

by ChrisN73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Durocher
Dec 16, 2013 -

Coggin Chevrolet at the Avenues responded

Chris, I am glad to hear that Dennis has earned your trust with his knowledge and professionalism. I assure you that all our service advisors strive to the level of service Dennis provides, but will give you the tip to schedule your services so that you can work with Dennis at each visit. If there is ever a concern we can help answer, do not hesitate to let us know. Best, Bill Elliott General Manager

October 29, 2013

I am writing this review to help people find a Good Service shop. I am new to the area, and so relieved to find a place to service my Chevy. I was there before they opened and watched cars line up, was More

by fenderbender777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Durocher
Oct 30, 2013 -

Coggin Chevrolet at the Avenues responded

I am thrilled to her that my team was able to impress you before we even began working with you. We hold ourselves to high standards when it comes to our customer service so that we can get you on the road safely, promptly, and with as little hassle as possible. I hope it goes without saying that we want you to reach out to us with any concerns you have. Thank you for your business, Bill Elliott General Manager

October 24, 2013

Great service! We love the way Mr. Durocher is so friendly, professional and helpful. He is very informative and solves all of our automotive problems. He is very good at what he does! Coggin Chev More

by sammy6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
dennis durocher
Oct 24, 2013 -

Coggin Chevrolet at the Avenues responded

I think it would be overselling it to call Dennis a magician, but he certainly can work his magic on a vehicle! I am glad that you have found him and trust us to assist you with your automotive concerns. If we can be of assistance, do not hesitate to let us know! Thank you, Bill Elliott General Manager

October 12, 2013

No one should go tho what bs they like to pull. I No one should go tho what bs they like to pull. I wanted a new silverado lt 4x4 41k out the door with my 2010 LTZ Z714X4 as a trade in. They came More

by bestmyprice2014
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith. Hampton. 3 other ppl including sales rep manager
Oct 24, 2013 -

Coggin Chevrolet at the Avenues responded

Thank you for taking the time to let me know about your visit to Coggin Chevrolet at the Avenues for your new Silverado. As you know there are many factors that go into the value of a vehicle both as a trade in and as a new purchase. I am glad to know that you found the deal you were looking for. If you would like to speak with me about the differences in our values, please contact me at 904-342-6447. Thank you, Bill Elliott General Manager

October 10, 2013

I took my car in on a Thursday morning to have it looked at, figured I needed some new tires and a front end alignment. I was right, needed both, but then was also told I needed my steering column replaced More

by worstever4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
MJ
Oct 25, 2013 -

Coggin Chevrolet at the Avenues responded

Thank you for letting me know about this matter. I apologize for the confusion, length of time, and mess left in your car. Your experience is not what we want anyone to have and I do not want this to be the way you leave Coggin Chevrolet at the Avenues. While we cannot replace the time lost during this repair, I would like to discuss this matter fully with you and resolve as many outstanding issues as possible. I can be reached at 904-342-6447 and look forward to speaking with you at your earliest convenience. Thank you, Bill Elliott General Manager

Oct 25, 2013 -

Coggin Chevrolet at the Avenues responded

Thank you for letting me know about this matter. I apologize for the confusion, length of time, and mess left in your car. Your experience is not what we want anyone to have and I do not want this to be the way you leave Coggin Chevrolet at the Avenues. While we cannot replace the time lost during this repair, I would like to discuss this matter fully with you and resolve as many outstanding issues as possible. I can be reached at 904-342-6447 and look forward to speaking with you at your earliest convenience. Thank you, Bill Elliott General Manager

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