Coggin Chevrolet at the Avenues

Amazing experience!!!!! It was a truly wonderful experience. We was end and out in under 2 hours. Wally was a very informative and kind person. The dealers wasn't pushy and h It was a truly wonderful experience. We was end and out in under 2 hours. Wally was a very informative and kind person. The dealers wasn't pushy and helped every way they could. We made a deal and we was out with our first corvette. Would give them 6 stars if I could. More

Nice experience After some initial confusion, we are very happy with our experience. Service department has been great. Mr. Elliot is very approachable, easy to t After some initial confusion, we are very happy with our experience. Service department has been great. Mr. Elliot is very approachable, easy to talk to and fair! More

Horrible customer experience with service department manager 2015 Suburban rear window defroster wire . For the second time now the whire has detached itself for the rear window defroster. The first time it was 2015 Suburban rear window defroster wire . For the second time now the whire has detached itself for the rear window defroster. The first time it was repaired without hesitation as a warranty repair. I did express some concern over the tension on the wire at that time and was assured that it was fine. approximately 3 mo's later the wire detached again upon opening the window hatch. The service manager at that time looked at the problem and submitted warranty claim. The claim was approved and the replacement was ordered. It took 8 to 10 weeks for the replacement to arrive and I received a call from the service adviser Tom to schedule an appointment for the repair as well as several other issues that required attention including 2 recall issues. An appointment was made for Monday morning and arrangements made for a loaner car. Upon arrival Monday morning, NO Loaner vehicle available. There will be a loaner available later in the day. Upon return at 4 PM still no loaner. Left vehicle with them without the convenience of a loaner. Tuesday afternoon I received a call from Tom the service writer that the vehicle was completed however the original issue of the rear window defroster cable was denied based on the expert opinion on the new service Manage Eddie. I inquired as to how the claim would go from approved to not approved and was advised that I would have to speak with Eddie. Tom offered to pass the message along to Eddie to call me. Being a little impatient I also called Eddie myself and left a voicemail. 30 Mins later I left another voicemail. Then called Tom again and he advised me that Eddie was sitting in his office, Tom again passed along the message to Eddie to please call me. 30 minutes longer still no call, left another voicemail. Wednesday morning called to speak with Eddie, again to voicemail. Called and spoke with Dealership general manager and explained that I had left several messages for Eddie with no return phone call. After approximately 45 minutes I received a call from Eddie telling me that GM had denied the claim and they would not do the repair unless they were getting paid for it. I asked him why the claim was approved with one service manager but later denied by GM. He offered no explanation other than that it was declined by the regional director. I called GM and spoke with a sr customer claims rep and was advised that the claim was denied because of information supplied by Eddie stating that the issue was physical damage. Not quite sure how Eddie formed that opinion to relay to GM but they chose to stick with it and deny the claim. I asked if there was any other course of action that I could pursue and offered nothing by GM. I did a bit of research and discovered the following information. The rear window defroster cables have been an issue on suburbans tahoes yukons and escalades for quite a few years. This particular service manager has a reputation among local industry professionals for denying warranty work as it has negative impact on his monthly sales target. This would be supported by the fact that the original service manager and a service manager from another dealership see no evidence of physical damage. So after 8 years and 6 GM vehicles, GOODBYE to my friends a Coggin Chevrolet. To Eddie,, As I stated to you on the phone this morning your lack of ability to return a telephone call or explain what exactly the reason was, has cost the dealership a loyal service customer. Your unique approach to customer service and the bottomline is duly noted. More

Not worth your time The first day I arrived a salesman greeted me but seemed distracted. I wanted to look at trucks, but he said he was waiting for another customer (some The first day I arrived a salesman greeted me but seemed distracted. I wanted to look at trucks, but he said he was waiting for another customer (someone bought a corvette so apparently I wasn't important enough) and we talked about the truck a little bit. He said he could give me a more professional demonstration if I came back the next day, so I gave him my information and he emailed me saying he found one for me. When I arrived to demo a Silverado that they said was "the one for you", it had 1800 miles on it already, smelled like cheap cologne (like something smelly happened in the vehicle prior to my arrival), and the siding on the truck had already fallen off. I took it for a test drive and the salesman was too busy texting to talk about the features of the truck. I decided to amuse them and see what kind of pricing they would offer me, and they pulled the good cop bad cop routine where the sales manager comes in after you say no and are ready to leave; and proceeds to try give you a better deal. What I did not expect, was the sales manager cracking a joke about my physical appearance after i told him I was not comfortable with the deal. It's bad enough I have a medical condition, but to have jokes made at my expensive while looking to spend 40k-45k on a truck... is just plain bad business. After I explained to another salesman what happened and walking out, he called me the next day stating he wanted to "make it right". What they actually should have said was, "Let's try to sell you a more expensive truck out of your price range and make you feel uncomfortable" This was by far the most unprofessional dealership I have dealt with, and I will be very hesitant to step foot on another Chevy, GMC, or any other General Motors dealership. The fact that the truck was already falling apart, should have told me to walk away right there. They claim to be a no-hassle dealership, but you will find that it's a giant hassle if they don't get what they want out of you. More

Stay Away This was by far the most unreal and worst car experience I have ever had at a dealership. We called ahead of time to verify that a specific vehicle wa This was by far the most unreal and worst car experience I have ever had at a dealership. We called ahead of time to verify that a specific vehicle was in-stock and even gave the person on the phone a VIN number confirm it. We drove an hour a half to the dealership. When we got there the vehicle wasn't on the lot. We waited over 20 minutes while they were supposedly pulling it from an "overflow lot". Then they told us they did not have the vehicle and they sold it yesterday. When we tried to leave they assured us they could give us a great deal on a more expensive vehicle. I told them exactly what I was willing to pay and exactly what I wanted for my trade in and asked if they could not meet that offer to let me know right then and there so we did not waste any more time. I made it very clear that I did not want to haggle and go back and forth on price and I did not want to waste any more time. The salesman assured me we would have a deal and he wouldn't waste my time. He brought us in a room where for over an hour and a half he attempted to wear us down going back and forth on price. He left the room and came back multiple times. His first offer was $2000 over the amount that I told him I was willing to pay. This was ridiculous considering I made it very clear initially of what I was willing to pay and asked him to not waste my time if he could not reach my price. His second offer was a completely different lesser model of the vehicle, this was a joke. I gave him one last chance to meet my price but his sales manager would not go any lower. This would have been fine had they just told me at the very beginning they could not get to the price. Yes, I would have still been angry that I drove all the way up there for a vehicle they told me they had but didn't. But they made it 10 times worse keeping me there using cheap antics to attempt me to still buy a vehicle. This was shameful unacceptable behavior by a dealership. My wife and I get one day off of work each week and we drove, with our daughter, 1 and half hours to this dealership and 1 and a half hours back. We also spent two and half hours at this dealership. That is five and half hours spent for nothing. I really hope that anyone who reads this that values their time with their family would decide not to support this business. More

Worst experience of my life!!! I give this all NEGATIVE STARS!!! My fiancé and I are working to rebuild our credit. We have 5 children and our only transportation broke down so we d I give this all NEGATIVE STARS!!! My fiancé and I are working to rebuild our credit. We have 5 children and our only transportation broke down so we decided to chance it and apply for a vehicle loan. Admir called us back from coggin and assured us we'd get financed. After test driving and settling on a Honda odyssee we sat at this dealership for 6 hrs before meeting w the financial guy. We were told we were approved and got a great deal on warranties and finally drove home. 3 days later I get a phone. All from admit saying we had to come back in to resign paperwork. A few weeks later we were finally able to both make it back in and say for another 4 hrs to redo everything only to find out we'd lost all of our warranties ! This was after Wed received a welcome call from a bank already!!!! Then another month later, 2 weeks before Christmas Chris the used car manager sends me an email saying we have to return the van we weren't able to get financed!!! I was devastated!!' His response was sorry for the inconvenience!!!! You are taking my vehicle before Christmas when I have 5 children and they verbally told us we were financed !!! Horrible heartless people and a horrible dealership!!! Do not go through them!!! And after doing some research they have done this to other people!!! This place need to be shut down!!! Brandy tM More