Coggin BMW Treasure Coast

This was our second car purchase with Coggin, and it will be our last. It took 3 weeks to purchse my car that I had leased from them the last three years. It did take sometime to get the financing figured ou be our last. It took 3 weeks to purchse my car that I had leased from them the last three years. It did take sometime to get the financing figured out on my end, but when they don't return phone calls and start passing the job around to everyone in their office who is not relevant to the purchase it takes up a lot more time then what was necessary. They not only provided my family and I with incompetent customer service, but my bank that was involved received the same treatment. Then after they finally got their payment and dropped off the car they proceeded to ignore multiple requests from my bank to return the necessary documents that were needed to finalize the loan. To top it all off I got my car back minus the car mats that came with the car, and when I called to inquire they proceeded to tell me the car never had them in there. Customer service in a business like this should be outstanding, but from what I experienced it doesn't seem like Coggin BMW cares too much about selling a car. I now understand why they don't give you the option to post on their Facebook page. More

This was my first BMW and experience with Coggin. It will not be my last. I was treated as a valued customer at all times and never felt taken advantage of. Negotiations were minimal ... I got a fair whole not be my last. I was treated as a valued customer at all times and never felt taken advantage of. Negotiations were minimal ... I got a fair wholesale value offer for my trade that exceeded expectations. Jeff kept me in the loop throughout the ordering process and never once missed my expectations. Excellent dealer in a world filled with mediocre dealers. More

Everyone was very friendly, cooperative and accomodating! We were quite pleased! Curtis was so considerate and extremely conscientious. We went to several other dealerships, and none of them compared to C We were quite pleased! Curtis was so considerate and extremely conscientious. We went to several other dealerships, and none of them compared to Coggin BMW. So we were very satisfied that the BMW was the vehicle we wanted to purchase. More

Great customer service - worked within a busy schedule of ours and came to our house to finish paper work and has been very responsive to follow-up calls. We stopped in the dealership to look at a car adv ours and came to our house to finish paper work and has been very responsive to follow-up calls. We stopped in the dealership to look at a car advertised in the paper and learned it did not have some features we needed. The salesman took that information and within a couple of days had found a car to meet our needs. More

Identified a 2006 BMW Convertible on Coggin Web Site that was priced correctly and had a Certified Warranty. Visited Coggin BMW facility and met with Brent Hall. Brent took me for a demostration drive and ex was priced correctly and had a Certified Warranty. Visited Coggin BMW facility and met with Brent Hall. Brent took me for a demostration drive and explained all the features of this vehicle. Brent assisted me in a very professional manner in my purchase of the vehicle. Please accept my gratitude for a job well done by Brent Hall. I am enjoying this vehicle and plan to enjoy the quality of this 2006 BMW Convertible for years to come. Best Regards, Mike McGee More

We both think the following will adequately substantiate our ratings (spouse included)for exceptance: Customer Service - Every element of our recent Coggin's experience was great. Immediately upon arriva our ratings (spouse included)for exceptance: Customer Service - Every element of our recent Coggin's experience was great. Immediately upon arrival we were cordially greeted and welcomed by Mr. Curtis Stumbaugh. We found his product knowledge and obvious professionlism very pleasant (especially after not so pleasant "car salesman" experiences over many years). As a matter of fact we found Curtis' demeanor and interface with us highly representative of "Client Advisor" title. After a highly interactive and informing test drive he directed us to your customer lounge so that we could seriously and privately consider a purchase unpressured (and the free snacks were great). After completion of a successful offer and purchase agreement (including introducing to us his Sales Manager - we apologize we can't recall his name but he mentioned having family near our area). He also was friendly and very cordial. Afterward Curtis invited and introduced us to your Finance Manager, Mr. Eric PanKratz. He also was very cordial, friendly and highly knowledgeable of his area of responsibility. Bottom line; we found our Coggin's encounters and experiences highly inspiring. We took delivery of the car drove home 77 miles away. Although we still needed to complete payment arrangements Eric was helpful, understanding and very supportive. We really appreciated him for that. We did maintain telephone communications with him to ensure keeping him informed. Coggin BMW Treasure Coast's demonstrated high level customer service was refreshing and very impressive. Although we have not yet had any Quality of Work experience our expectation (based on our purchase experience) is that it will be just as rewarding. We plan to use your facility for service and although we are 77 miles away we have indicated Coggin as our preferred Service Center in BMW Assist. We believe the above adequately addresses all of your above rating criteria. Our price rating is slightly lower only because of a tire life concern we have that relates to BMW recommended tire useful life. We have advised Coggin on this matter and our Client Advisor has informed us that the concern is being worked. Thank you very much, Herbert and Barbara Peete More

This is the third automobile that we have purchased from Coggin. Jeff Laher is a fantastic person to deal with and is totally honest and aboveboard in his dealings with the client. We highly recommend this Coggin. Jeff Laher is a fantastic person to deal with and is totally honest and aboveboard in his dealings with the client. We highly recommend this dealership and Jeff Laher if you are in the market to purchase an automobile. More

I just took delivery of a new car at Coggin BMW and was fortunate enough to have Jimmy Pescatore complete my transaction/purchase/delivery. To make a long story short, I was re-assigned to Jimmy the day o fortunate enough to have Jimmy Pescatore complete my transaction/purchase/delivery. To make a long story short, I was re-assigned to Jimmy the day of the car delivery and he turned what would have been a disaster of a delivery into a great experience. He is patient, knowledgable and puts 110% effort into making sure you are happy with your new car. I would absolutely recommend Jimmy to other potential customers and call him the next time I am in the market for another BMW. More

I had the best salesperson!I have sold real estate in Florida for over 25 years so I understand the sales business. Ronnie McFarland is a knowledgeable, personable, enthusiastic and patient salesman who Florida for over 25 years so I understand the sales business. Ronnie McFarland is a knowledgeable, personable, enthusiastic and patient salesman who obviously enjoys what he is doing and it is so evident he loves BMW's! The dealership as a whole is most professional and friendly. More

Coggin BMW made my search for a vehicle very enjoyable and stress free. The level of professionalism and courtesy is unmatched and their customer service cannot be beat. The sales advisor that I worked and stress free. The level of professionalism and courtesy is unmatched and their customer service cannot be beat. The sales advisor that I worked with was Curtis Stumbaugh and he was a pleasure to deal with from day one; from all the phone calls to the day that I picked up my vehicle, and even after that. Coggin BMW really strives for excellence and Curtis went out of his way to get the best deal done. I am extremely pleased and satisfied with my vehicle, and more importantly, with the service I received from Curtis and Coggin BMW. I would definitely recommed considering Coggin BMW for your future BMW needs. More