Coconut Point Honda

This dealership has been awful since we purchased our car on 11/17. The deal with Christian went great until we started signing forms. We had a license plate at home. I mentioned that our physical and mai on 11/17. The deal with Christian went great until we started signing forms. We had a license plate at home. I mentioned that our physical and mailing address were different and we were primarily focused on total price and didn't want the warranties. Christian said he was going to detail the vehicle, while we were in the finance manager, John's, office. John had me searching for proof of residency, since we do not receive mail to our physical address and our utilities are rolled in. My husband working on filling out the electronic documents. John gave us another license plate. We were confused and John said the other plate didn't work. We have a specialty plate with tags through 6/2026 and now a second plain plate with tags through 10/2026. John said he "did us a favor" and ran codes so we could get the warranty. *This should have been a red flag but we were tired & distracted. John opened a signature pad on his iPad and I signed, but then he turned the iPad towards himself while clicking through the form. John told me I could send Christian the proof of residency the next day. I requested copies to be printed out and he printed some and put them in a folder. We went out to the car and the driver's floor mat was gone so my husband asked for it. They couldn't find it, and said they'd send it. My husband and I realize now, how shady it was he had me sign and didn't show what was on the iPad. Upon getting home, my husband and I reviewed the paperwork provided to us. I'd signed different on the iPad, and the only forms with that signature were 3 warranties, adding ~$5,500 to our total cost. The gap insurance form says page 1 of 5, but I only got page 1. I attempted to call John the next morning (11/18) but he was in a meeting so I emailed requesting a cancellation of all 3 warranties and only had page 1 of 5 of the gap addendum. He replied that it was flat cancellable and that he would send over an e-document to sign. I told him I didn't receive the forms yet. I followed-up later since I hadn't received it. NO RESPONSE. I sent an email 11/19 to Christian with a proof of residency form. NO RESPONSE. I sent another email to John stating no form had been sent to us. In that email I said I'd sent the proof of residency to Christian. NO RESPONSE. My husband tried to call. My husband attempted to call on 11/20, and sent an email. John FINALLY replied 11/20, saying he sent the cancellation form and I needed to send a proof of residency. I got the cancellation form and signed it that evening. Clearly, he doesn't read his emails. I responded that evening, sending the same document to him that I did to Christian. I asked if that form would work and if not, I could see if my office could type up a proof of residency letter since no bills go to this address. NO RESPONSE. I sent another follow up email 11/22 to see if that document worked; I asked again for the gap addendum form. NO RESPONSE. My husband emailed them again on 11/23 (John/Christian), saying we had yet to get the full form, or answers about the key or mat. NO RESPONSE. My husband called DMV and they said they didn't understand why the dealership gave us another and we needed to speak with the dealership. I got a call on 11/25, from the bank asking for proof of residency, sent the form, and it didn't work. I got a proof of residency letter and sent it that afternoon. By morning of 11/26 it was resolved. The communication skills are non-existent and disgustingly inefficient. I called for the GM on 11/29, but the salesman who answered (Santiago) reported he was out. He wrote a note and said he'd put it on Christian's desk and Christian was with a customer. I submitted an online inquiry explaining all of this on 11/29 and got a text from Kelly with customer care team saying that they received our inquiry and wanted to know if "your sales consultant has been able to reach you." I responded No and haven't heard back. More

Excellent, professional service. The people I dealt with were straightforward and no nonsense. Mark Pierre is a super salesman. (I would steal him from the dealership for my own busi The people I dealt with were straightforward and no nonsense. Mark Pierre is a super salesman. (I would steal him from the dealership for my own business). The deal was done in leas than an hour. It was fair. He explained the various add Ina but was not pushy. I saw 4 dealerships that day and no comparison More

Get all verbal price offers in writing and ensure that all verbal and written price agreements are accurately transcribed over to the final bill of sale. Use a calculator if necessary to double check tha all verbal and written price agreements are accurately transcribed over to the final bill of sale. Use a calculator if necessary to double check that the BOS reflects EVERYTHING that was agreed to either verbally or in writing. And despite clearly pointing out that the BOS didn’t accurately reflect what was offered, the dealership managers still resisted making things right. Don’t think that you can trust an established dealership to accurately adhere to all of their verbal and written offers/deals, check and double check your BOS before initialing or signing anything. As a side note, their added seat and paint protection products made the vehicle smell horrible, two weeks later and despite efforts to rid the vehicle of the bad smell and it still reeks. Do yourself a favor and save lots of money and ceramic coat your vehicle yourself and spray the interior with Scotch guard. More

I service my Honda Accord, wife's Cadillac and son's Nissan Sentra here. Outstanding dealership. Starts from the top down with Henry the General manager, Ed Woods the service manager and all three adv Nissan Sentra here. Outstanding dealership. Starts from the top down with Henry the General manager, Ed Woods the service manager and all three advisors Jim, Oscar and Anna. Friendly and Knowledgeable people. Their porters Rick and Ric are also the nicest people you could ever meet. Am always pleased with the service I receive. Highly recommend this dealership. More

Set Denis was outstanding. He helped us get the deal done quickly at a fair price. We love the car. He helped us get the deal done quickly at a fair price. We love the car. More

We leased a 2023 HR-V on March 25, 2023. We had initially settled on a 2023 VW Tiguan but we decided to check out a Honda dealer to see the difference in price and monthly payment. The proce We had initially settled on a 2023 VW Tiguan but we decided to check out a Honda dealer to see the difference in price and monthly payment. The process was about 5 hours in total and we drove the car home that day. After getting it home we noticed scuff marks on the drivers door and some dark colored smudges on the left rear passenger door. We notified them immediately and we took the car back to them on Saturday April 1 with the understanding someone was there to remedy the issues. After getting our loaner which is not a free service anymore we requested that upon returning the loaner we would not be bringing it back full, which they agreed on. Later in the afternoon we called to see how it was coming along and were told the person never showed up. Very disappointed that the communication between the person who was supposed to show up, who did not, and us, the customer. So it has been a not so pleasant experience to say the least. Getting a new car should not be this difficult. The dealer needs to have the necessary staff to handle all aspects of a car buying experience on hand, and if not inform the customer pronto and set a date as to when the car will be ready, 100% clean and in top shape. I will not put the blame on the our sales person, Raphael, because he worked with us, not against us. The rest of the group should have made sure that everything was progressing along as promised. Can I recommend this dealership? Not too sure right now. I'm hoping to get a reply to this so I can speak directly with a higher up in the ownership. We shall see. More

Salesman and sales manager called 3 times DAILY to see if I would be in to buy the car. The sales paperwork was a nightmare as I had to go back twice to sign papers. The finance guy used high pressure tact I would be in to buy the car. The sales paperwork was a nightmare as I had to go back twice to sign papers. The finance guy used high pressure tactics (on a senior citizen) to buy an extended warranty plan. Oh, and extended warranty plan is a joke because I was unable to use it on another vehicle since they had "no ETA" on when the part would be available. More

DO NOT DO BUSINESS WITH THIS DEALERSHIP THEY PROVIDE FALSE SERVICE AND MISREPRESENT. ESPECIALLY JAMES ,THE FACT THAT. YOU WORK ON GETTING A CAR AND THEN THEY TURN AROUND AND WITHOUT NOTICE TELL YOU THE FALSE SERVICE AND MISREPRESENT. ESPECIALLY JAMES ,THE FACT THAT. YOU WORK ON GETTING A CAR AND THEN THEY TURN AROUND AND WITHOUT NOTICE TELL YOU THEY WORKED ANOTHER DEAL AND SOLD THE CAR. SHADY SHADY SHADY CAR SALESMAN THERE , More

I believe this dealership utilizes deceptive advertising policies. I found one of their cars on AutoTrader.com, and it seemed like a great deal. However, once going to the dealership they have nearly $4,000 policies. I found one of their cars on AutoTrader.com, and it seemed like a great deal. However, once going to the dealership they have nearly $4,000 that they have added to the AutoTrader.com advertised price. These additional fees $2,995.00 Hanania Family Plan, and pre-delivery service fee (Documentation Fee) of $899.00, are not disclosed any where in the Auto-Trader add. I brought this up to their General Manager, and his response was that they did not have to disclose these cost on AutoTrader.com. I will be filing a report with the Florida Attorney General. More

STAY AWAY FROM THIS DEALERSHIP. SERVICE HAD NO IDEA WHAT THEY ARE DOING. REACHED OUT TO THE GENERAL MANAGER MANAGER PAUL GOMEZ BY EMAIL HE SAID TO CALL GIM. LEFT HIM A MESSAGE AND N SERVICE HAD NO IDEA WHAT THEY ARE DOING. REACHED OUT TO THE GENERAL MANAGER MANAGER PAUL GOMEZ BY EMAIL HE SAID TO CALL GIM. LEFT HIM A MESSAGE AND NEVER HEATD BACK. TGEY OBVIOUSLY DONT CARE ABOUT TGEIR CUSTOMERS. REPORT EVERY SERVICE I HAVE A LOUD CLUNKING NOISE WHEN TURNING LEFT THEY SAID ITS NORMAL. THIS IS NOT NORMAL CAR ONLY HAS 39,800 MILES. BATTERY DIES IN THIS PILIT ELITE SERVICE DIDNT KNOW HOW TO OVERRIDE PUSH BUTTON GEARS TO PUT IT IN NEUTRAL. SENSOR CAME ON IT LEADS TOFUEL INJECTOR REPLACEMENT. SAID NO ITS JUST A SENSOR. WRONG! WOULDN'T GIVE ME A LOANER. SPEAKER CAUSED CRACKLING SOund UNDER 20,000 MILES HAD TO REPLACE. THIS IS INSANE I HAVE HAD 10 HONDAS NEVER THIS MANY ISSUES. GENERAL MANAGER IS USELESS DOESN'T CALL BACK . STAY AWY FROM THIS DEALERSHIP SAVE YOURSELF A HEADACHE. WORST DEALERSHIP AND STAFF. More