Coconut Point Ford

They had our explorer for 2 months and only after I asked to buy my own ECU and give it to them to install did they get one. It apparently was a bad ECU and they had to get another. When Brian the service ma to buy my own ECU and give it to them to install did they get one. It apparently was a bad ECU and they had to get another. When Brian the service manager called to advise, he said they might not be able to get a replacement and we might have to junk the vehicle, it's a 2008... They got one a couple days later and when they installed it, only put one bolt in the bottom mount, they left a bolt out of the top mount. We picked it up and it still was throwing codes. Took it back to see what the problem is, they said it was an O2 code. We needed the vehicle after 2 months so we took it home. It ran but when I had the codes read by someone else, it was throwing all the emissions codes. Obviously, that's different than one O2 code. Then one day it was parked and would not start up again. I used the website to request valet service and notes it wouldn't start and noted all the codes. On that Monday, I waited for some time for them to pick it up. My wife called the dealership and Raquel stated she told Brian that we were out of the range for valet service, which was 10 miles. Our house is well within that range. No one ever contacted us about that. I then arranged a tow. I had called to ask a question and another woman told me they didn't have a certain range for valet service... I also told Victor that I didnt want to deal with Brian for a service manager and Victor said he would have us deal with someone else, but Brian was again assigned to us... they repaired the wiring for the no start condition, but then when we picked it up, all the codes were still there... so we left it again because that was part of the service request. The female service advisor I spoke with advised the wiring harness needed to be replaced and they only repaired the no start condition initially and would not credit the wiring harness replacement cost with the repair they already did... Poor service, poor work, poor customer relations. More

Experience Bought used van for our company and it was a breeze. No hassle and very quick. Sales person was very helpful and prompt with everything Bought used van for our company and it was a breeze. No hassle and very quick. Sales person was very helpful and prompt with everything More

This car is the first purchased and serviced from Coconut Ford. We left the other Ford dealer in Ft. Myers after at least 5 car purchases and services due to terrible service and attitude and inability to wo Ford. We left the other Ford dealer in Ft. Myers after at least 5 car purchases and services due to terrible service and attitude and inability to work with them. My husband is a retired Ford executive and we both require respect and honesty in our dealings with anyone. So far this dealership has been great from the start and we look forward to continuing that relationship in the future. More

I have been an Auto Executive for a good portion of my life, this is the worst run dealer i have ever seen. 0 flexibility on price, worst salesperson i have ever met, can't remember his name, but was wea life, this is the worst run dealer i have ever seen. 0 flexibility on price, worst salesperson i have ever met, can't remember his name, but was wearing a boot for a foot injury. He didn't understand common business practices between the Manufacturer and the finance company. He probably used to sell payday loans. Stay far far away. More

Updating GPS and installing updates with Ford Sync. Very pleased with dealership both sales and service and have traded with them for at least three vehicles in the past. Service department is above all Very pleased with dealership both sales and service and have traded with them for at least three vehicles in the past. Service department is above all others. More

Diana Dimartino was extremely helpful and understanding of what I was asking. The service team took care of my vehicle in a timely manner and problem solved! of what I was asking. The service team took care of my vehicle in a timely manner and problem solved! More

Campbell the salesman was funny considerate and understanding. A very professional employee. They worked to get me the best deal possible. Thank you for all your help understanding. A very professional employee. They worked to get me the best deal possible. Thank you for all your help More

Super over priced. Virtually anywhere is better than here. Quality, customer service, prices, everything is bad. They are 5 miles from me but I got to Tamiami. here. Quality, customer service, prices, everything is bad. They are 5 miles from me but I got to Tamiami. More

Easy, painless, no pressure. I provided my contact information via the Ford website to be contacted by local dealerships reference a Ford Mustang I was interested in. Sales manage I provided my contact information via the Ford website to be contacted by local dealerships reference a Ford Mustang I was interested in. Sales manager Dan, from Coconut Point Ford was the first dealership to contact me that had the car I wanted. Dan didn't give me a line a crap, was honest and upfront about the vehicle's pricing and available discounts. Completed the credit application on line, and came back the next day to basically just pick up the car. Everyone was friendly and helpful, even during these COVID-19 times. More

Just as promised. Service was provided within the time frame suggested. Information about the results were discussed, and options considered. All personnel were pleasan Service was provided within the time frame suggested. Information about the results were discussed, and options considered. All personnel were pleasant to deal with and I will use the service again. More