Coconut Creek Subaru - Service Center

Horrible service, deceitful, unscrupulous! ! Don’t trust this service department. The make you jump through hoops to file a claim and then tell customer support to deny it. ! Don’t trust this service department. The make you jump through hoops to file a claim and then tell customer support to deny it. More

I had a very good experience with this service department. I dealt with with Marcus and he made me feel confident I was being treated fairly. In fact, we contacted another dealership who provided department. I dealt with with Marcus and he made me feel confident I was being treated fairly. In fact, we contacted another dealership who provided nothing to make me feel comfortable bringing my car to them. I do recommend this dealership More

Went in for service. Air only cooling on one side of car. Vibration at 60 mph. Told needed new compressor on a/c. $1300. Wrong. It was a stuck ac controller. 0$ repair. T Air only cooling on one side of car. Vibration at 60 mph. Told needed new compressor on a/c. $1300. Wrong. It was a stuck ac controller. 0$ repair. Told my front bushings we’re bad. Only have 56000 miles and do not drive off road. Another $1000. Wrong I just needed an alignment $99.00. I will never go back to them again. I’m a 74 yo female and I’m not stupid. I had to pay them $200. for the estimate. But beware of what they say. More

I was greeted by the service writer right upon arriving. I did not have to stand around waiting for people who were not making eye contact to acknowledge me. The writer knew my name and what I was there for I did not have to stand around waiting for people who were not making eye contact to acknowledge me. The writer knew my name and what I was there for. In 2 minutes I was checked in and sitting in the very nice waiting area with wifi and work stations, etc. The 25,000-mile service was done well and quickly. I have had 3 Cadillacs previously, and this was a far better experience. More

The practices at the service centers for this franchise is unnecessarily HORRIBLE! Why take your car to someplace that cannot be trusted and place the customer's best interest, and safety, first. Trying t is unnecessarily HORRIBLE! Why take your car to someplace that cannot be trusted and place the customer's best interest, and safety, first. Trying to work customers over is an understatement. If they break something and can try and blame it on you, they will. Service tech damaged my radiator and tried to get me to replace it, only it was leaking like crazy and I told them if it was leaking this badly before I came here, I couldn't have even driven it without it overheating. They admitted they broke the top, and fixed the top that was broken in 10 minutes! If they see an easy way to have you have to tow your car back in because they saw something that needed to be done easily but didn't recommend it, they will. Another time a younger family member brought their car in for service and was told a LONG list of recommendations including replacing his 1 year old tires, spark plugs 20K miles too early, repeat of prior 40K service, etc. but somehow didn't mention that his battery terminals looked like a science project with severe corrosion that needed to have the battery cleaned, checked, and possibly replaced under the battery warranty. I can't imagine what they would have told him was wrong when he had to tow it back in because it wouldn't start. Recommend unnecessary service and replacements...Yep, check! All I can say is that they can get customers to spend more money here just by being honest, straightforward and showing each customer why they need to do a service. Suggestion...if they recommend a part to be replaced, they just need to show it to the customer and explain why. Put customer's safety first and focus on getting repeat customers instead of trying to get all you can out of them. Oh, and after the car was finished and brought around the front, it took an hour for the service writer to craft the report as if it was a legal document! Don't let me even start about the sales...buyer beware. More

Clean, professional, outstanding, wonderful, very personal ,on time, great location ,employees exceptional ,best vehicle I ever owned. personal ,on time, great location ,employees exceptional ,best vehicle I ever owned. More

The service representative acted quickly and solved my problem, didn't even ask his name problem, didn't even ask his name More

MY SALESMAN CHRIS FISCHER IS THE BEST I"VE EVER HAD. HE IS ALWAYS AVAILABLE BY PHONE WITH ANY QUESTION FOR ALMOST THREE YEARS. HE IS ALWAYS AVAILABLE BY PHONE WITH ANY QUESTION FOR ALMOST THREE YEARS. More

My appointment was on time. Everyone is polite and helpful. My concerns were addressed. The waiting area is comfortable. Everyone is polite and helpful. My concerns were addressed. The waiting area is comfortable. More

For service on my 2016 Outback, the staff was accommodating, professional and courteous. The problem was identified, repair completed satisfactorily and within the time frame promised. accommodating, professional and courteous. The problem was identified, repair completed satisfactorily and within the time frame promised. More