Coconut Creek Hyundai

Went in because there was a rattle coming behind the dashboard, left the car a full day, got a call saying they didn't find anything wrong, told to come back during the week to have a manager hear the s dashboard, left the car a full day, got a call saying they didn't find anything wrong, told to come back during the week to have a manager hear the sound. Did that, manager sent advisor with me, he acknowledged that the sound wasn't normal, left the car another 3 days. Car was ready at 9 am (according to paperwork) got called at the end of the day saying the car was ready. Only to drive it out of the dealership and hear the rattle. They're wasting my time, hyundai sent me to another dealer. More

I am writing to express my extreme dissatisfaction with the service I have received from your dealership. My vehicle was undergoing an oil consumption test, when the next day after I got the oil replace the service I have received from your dealership. My vehicle was undergoing an oil consumption test, when the next day after I got the oil replaced, while driving home from picking up my daughter from school, the engine seized while driving. I had the car towed to your dealership, where it sat for over a month before the engine was replaced. After a month it finally got the engine replaced and on the day I picked it up I saw it had grease all over the door and the panels in the car. While driving home it broke down again. It seems like a transmission problem. Upon a brief inspection I noticed that there were loose bolts, a bolt sitting on the windshield grill under the wipers, and electrical wires not in their protective secure routing. Now the vehicle is at the dealership again and I'm getting nonchalant responses from the service person. While waiting for engine replacement I was without a vehicle for several weeks, a loaner should have been provided, now I'm without a vehicle again and I have 2 daughters in school. I am very frustrated with the service I have received from the(COCONUT CREEK HYUNDAI Service Department) dealership. I have been a loyal Hyundai customer for many years and I am very disappointed with the way this has been going. 3 persons that I've referred to have purchased New vehicles from Hyundai after I purchased mine! UPDATE: Service man said I need a transmission replacement, how?? why?? what's wrong with the transmission if it only went in for seized engine. Unless the shop's error with the Engine to Transmission assembly! I need details! More

I recently leased a new 2023 Hyundai Tucson from this dealership and had the most pleasant car buying experience. Oliver was the best!! He helped my daughter with her first car three years ago, and afte dealership and had the most pleasant car buying experience. Oliver was the best!! He helped my daughter with her first car three years ago, and after that initial contact, I decided to go back to this dealership because of Oliver. He was very patient and concerned that I purchase a vehicle that I would enjoy driving for years to come. I also got a VERY good trade-in price for my previous SUV. I would recommend them any day!!! Sharon H. More

I called to arrange picking up my car from service and, karesha was an angel!!! The sweetest and most helpful person, ever! Especially since my son had the car repaired I didnt have a clue whose name it w karesha was an angel!!! The sweetest and most helpful person, ever! Especially since my son had the car repaired I didnt have a clue whose name it was under as the title was changed after the first service. Kanesha just kept searching until she found it! So polite, and patient. She's a diamond! And I do hope she is respected and appreciated! Thankyou seeetheart! Catherine More

Schemeing bad salesman David Burton. Don't trust him. Complete unprofessional. Coconut Creek Hyundai, you should avoid. Don't trust him. Complete unprofessional. Coconut Creek Hyundai, you should avoid. More

Coconut Creek Hyundai was condescending, abrasive and the stereo-typical car dealership. Don't be fooled, dealerships have plenty of new automobiles in stock; just look around. Can't blame them for trying t stereo-typical car dealership. Don't be fooled, dealerships have plenty of new automobiles in stock; just look around. Can't blame them for trying to perpetuate the Covid-19 supply chain theory, but ignore their "addendum" and "dealer add on" pricing above MSRP. Plenty of Hyundai dealers are starting at actual MSRP and discounting the car. Do your homework. I initially contacted Coconut Creek Hyundai via their website, along with my partner, Elliot. I entered my personal contact information, along with the model we wanted to lease, how much we were putting down at inception, etc. They replied via email and their initial number on the IDENTICAL car at another Hyundai dealership I went to was $120 more per month on a 36 month lease. Granted, they're TRYING to sell/lease new cars at $1000's above MSRP, and they might be catching a few people sleeping. But new cars are absolutely being discounted. After I replied via email to the "internet sales specialist", Oliver Barrera, who had originally contacted me, stated he'd beat any deal. I sent him a copy of the other dealer's worksheet/ lease proposal, where I was already approved with "Tier 1", top credit. He called me on my cell, was verbally abusive and I hung up on him when he said, "Sir, if you can get the car for that price, you better run back and get it." Within minutes my phone rang and it was "Jose", supposedly a sales manager, who told me their dealership was the #2 volume Hyndai dealer in Florida, along with Hyundais were selling for $3000-$5000 above MSRP. I told him if that's how you're handling your potential customers, maybe that's why you're #2 and not #1 and disconnected the call. I shopped a total of three Hyundai dealerships. This one, Rick Case in Plantation and King Hyundai in Deerfield Beach. I'm just an educated consumer. I don't work in the automobile business and my partner retired from it after working twenty-one years for the same dealership about ten years ago. We took delivery of a 2023 Hyundai SEL with the convenience package, all weather rubber floor mats and mud guards from a different Hyundai dealership. The car had and MSRP of about $25350. We leased it for 39 months, 39,000 miles, gave only $500 total cash out of pocket, qualified for the $500 military rebate and our payment was $383, tax included with Tier 1 credit; meaning our credit scores were high, over 780, and qualified for the best rate/program. Experience it for yourself, do your homework and if you do, you'll find a better deal considering there are so many Hyundai dealerships in South Florida. More

My car windshield smashed by a palm tree leaves at the coconut creek Hyundai parking lot, after several calls and office visit no response of any kind. Beware of no responsibility from this dealership, coconut creek Hyundai parking lot, after several calls and office visit no response of any kind. Beware of no responsibility from this dealership, More

Salesperson Renee Jacobs was amazing, best experience I've ever had purchasing a vehicle. Renee never pressured me and took her time finding the exact car I wanted. I wish every sales rep was like Rene I've ever had purchasing a vehicle. Renee never pressured me and took her time finding the exact car I wanted. I wish every sales rep was like Renee then it would be a dream coming to look for a new vehicle, not a dreaded nightmare. Thank you again Renee!! More

All was well went to buy my alantra,,after they sold it to me everything stopped...tryed to get some to call back to explain the features,and theg work..after 3 days,and 5 calls with no one returing my cal to me everything stopped...tryed to get some to call back to explain the features,and theg work..after 3 days,and 5 calls with no one returing my calla..I give up...not a call back from salesma,or from manager of HYUNDAI OF COCONUT CREEK...Will never buy from this dealership again..BEWARE More