Coconut Creek Hyundai

Customer for life! Thank you Stanley Machena, Kyle Subeih and Nadine Ebanks, for moving mountains for me to drive home my 2015 Sonata Sport! You have made a customer fo Thank you Stanley Machena, Kyle Subeih and Nadine Ebanks, for moving mountains for me to drive home my 2015 Sonata Sport! You have made a customer for life! More

Pretty Good Experience I found this place to be very laid back and friendly...I was serviced quickly, and though I came in with (what I thought was) a difficult situation, i I found this place to be very laid back and friendly...I was serviced quickly, and though I came in with (what I thought was) a difficult situation, it was worked out just fine! And I'm loving the car I purchased there. I think Hyundai's are pretty good cars, and a new one will sell itself pretty well. So one of the most important things to a consumer choosing to buy from one Hyundai dealer over the other will probably be minor things. For me those things were - 1. the car I was given had almost no gas in it! Less than 1/4 tank. I just thought that was strange because I have never purchased a car where I did not receive a full tank of gas (or a complementary gas card) before I drove off the lot. But worse that that - to try to get some was challenging. The sales person realized the situation of the near empty gas and invited me back in a couple of days to get it ( I can't remember why I couldn't get it right then - I was there first thing in the morning and it wasn't busy...) Anyway I return, and he is too busy. Invites me to come back ANOTHER couple days later, which now puts me at having to go during my work day, which I wasn't able to do...the salesperson I dealt with said I could only get the gas from him, which made it harder because I, the customer, basically had to work around his hours instead of coming when it was easiest for me - Now hopefully my situation was really rare, but in case it wasn't - Coconut Creek Hyundai, please make changes! I just ended up filling the tank myself and moving on... 2. I left feeling like I did not get the best price I could've for the car I purchased. Okay, that's not a MINOR thing at all...if you say your going to give me a good deal, just give it to me. I actually went back to the dealership to talk to the finance guy again because after doing a little research I KNEW I was paying too much for the car. And okay, he did a little adjustment, still not enough, but I since I had already signed the paperwork, I appreciated that he made any changes at all. But I think I speak for every consumer when I say - if the only way I can NOT get ripped off is to put up a fuss with you over the price, why should I buy a car from you in the first place? I know negotiations is Car Buying 101 but since Coconut Creek Hyundai wants to be an exceptional dealership - be honest and competitive with your pricing! I would still recommend this dealership because - They really are concerned to know that they are serving their customers well, and I believe that my next buying experience with them would be even better. More

exceptional service from sales to maintenance I came in for service on my 2011 Sonata and left with a 2014 Sonata. Mike Trembley worked a deal, with no pressure, that was a no brainer. He took i I came in for service on my 2011 Sonata and left with a 2014 Sonata. Mike Trembley worked a deal, with no pressure, that was a no brainer. He took into consideration my request and needs. This was the second car we purchased from Coconut Creek and both times the experience was exceptional. The service we receive when we bring our car in is honest with no pressure to purchase additional items, and the service we received upon purchasing was similar. More

Just honest people. No haggling and games. Great experience. I had gone to a Hyundai dealership in WPB FL and all sorts of terrible customer service occurred. I emaile No haggling and games. Great experience. I had gone to a Hyundai dealership in WPB FL and all sorts of terrible customer service occurred. I emailed Eli and we immediately hit it off on good terms. Eli restored my confidence in Hyundai because I was headed to Lexus after my horrible dealing with WPB dealership. Eli is honest and caring. A good person which made him as excellent salesman. I will always deal with Eli and Coconut Creek only. Thanks Eli. More

Great From beginning To End best car buying experience I've had.Professional salespeople.Treated with dignity,respect.Got the exact deal I was looking for .They covered my every best car buying experience I've had.Professional salespeople.Treated with dignity,respect.Got the exact deal I was looking for .They covered my every question.No high pressure. More

Wilson! You are amazing! I've been leasing / buying cars for over 30 years ( from Mercedes, BMW, Cadillac, Toyota, Volkswagen, ford, etc) and I must say....you have outdone th I've been leasing / buying cars for over 30 years ( from Mercedes, BMW, Cadillac, Toyota, Volkswagen, ford, etc) and I must say....you have outdone them all!! You treated me as if I was the most important customer you ever had! You made leasing my new sonata a stress free, pleasant, exciting, fun experience! Thank you! Thank you! Thank you! .....Michele More

easy, quick and efficent...my saleman was terrific Eli A. made my experience getting a new lease perfect! Within 4 hours of an initial call, I left the dealership with a great new genesis coupe. Eli m Eli A. made my experience getting a new lease perfect! Within 4 hours of an initial call, I left the dealership with a great new genesis coupe. Eli made the transaction easy and seamless. Knowing I was limited for time, he had all credit ready, and everything was perfect. A real pleasure to work with. More

opinion of attention Hyundai Coconut Creek We appreciate the attention given by Mr. Stanley Marchena in the leasing of the 2014 Hyundai Sonata. We are happy with the car. Hyundai Coconut Creek We appreciate the attention given by Mr. Stanley Marchena in the leasing of the 2014 Hyundai Sonata. We are happy with the car. Sincerely, Clara Cubillos and Ricardo Chaparro. More

Amazing Experience Wilson was very professional on my purchase for the new Hyundai Genesis. He answered all the questions i asked, and provided me with all the guidance Wilson was very professional on my purchase for the new Hyundai Genesis. He answered all the questions i asked, and provided me with all the guidance that i needed. More

Worst customer service I brought my car into the Hyundai service center for a simple oil change. I came in somewhat early in the middle of the week when I thought they would I brought my car into the Hyundai service center for a simple oil change. I came in somewhat early in the middle of the week when I thought they would not be as busy. After parking my car under the overhang in the service area, I got out and stood by my car and waited for a customer service agent. There is a sign there saying that is what were are supposed to do. While waiting I had 2 different service center employees walk right past me and didn't acknowledge me whatsoever. It was like I was a ghost. Finally a third employee acknowledged me and stated that someone will be with me shortly. Finally after a few more minutes a fourth employee came to me to fill out the paperwork. After waiting 1 1/2 hours; I decided to ask for a time frame on when the vehicle would be finished. An employee went to the back and as I looked into the back I can see my car being driven into the service center. They were just now bring the car back to get started on the oil change. I questioned the employee who showed me the time on the work order sheet and that time was 30 minutes after I initially filled out the paperwork. It took them 30 minutes just to enter my car into the system and then another hour before they were able to bring the car back. They were not even that busy! To make matters worse when I questioned the employee about the time frame; he began to argue with me and just basically stated it is not his fault. After another 25 minutes; the car was done and I was able to leave. They did not even wash or vacuum the car like I asked and it was printed on the paperwork. Absolutely horrible customer service. My wife and I were thinking about buying another car from them but after this experience, we will never go back to that store! Stay Away!!! More