Coconut Creek Hyundai

Took vehicle in because engine light was on. 7:30am on Tuesday spoke with Alex Castaño, asst. serv. manager. Assigned to Jessie Leto, serv. tech. Rented a car. Called to check on status on Wed 7:30am on Tuesday spoke with Alex Castaño, asst. serv. manager. Assigned to Jessie Leto, serv. tech. Rented a car. Called to check on status on Wednesday around 3pm. Left different messages for both Alex and Jessie. No call back. Pulled the vehicle on Thursday at 10am. It had not been touched. Over 48 hours since drop off. Note - I had asked to see if resetting the engine light would solve the problem since I had played with the gas cap. That would have taken 2 minutes. Never done. More

My first visit here for my 2 year service. I dropped my vehicle off at 8:30 and was told it would take about 2 hours. I called at 1:30 (5 hrs) and got the advisor’s voicemail. I left a message I dropped my vehicle off at 8:30 and was told it would take about 2 hours. I called at 1:30 (5 hrs) and got the advisor’s voicemail. I left a message requesting a status. No response by 2.00 so I called again, voicemail again. I left another message. No reply On my 2.30 call I spoke to a woman and explained the problem and asked for a manager. She transferred me and again voicemail. Several more calls and finally decided to go there. As soon as we pull in I see my vehicle sitting out front. When I went inside I asked Jesse why I never got a call to let me know my vehicle was ready. He said he did call me . “I call all my customers “ he said. I showed him my phone with 12 calls to Hyundai and not one from Hyundai. His reply was “it must have gone to voicemail “. I had no voicemails from them. While in line to get my keys another customer said she had the same problem. This was my first and LAST time using Coconut Creek Hyundai. No professionalism. More

Rude, incompetent, unprofessional rip off artists, use other dealers for service as they do not care about your warranty or recommended services other dealers for service as they do not care about your warranty or recommended services More

Customer service is horrible. Service Advisor never calls back. Managers ignore you even when you are standing there waiting for them. When you ask to speak to a manager, they Service Advisor never calls back. Managers ignore you even when you are standing there waiting for them. When you ask to speak to a manager, they will only route you to the voice mail of your service advisor and never want to hear that there is a problem with the advisor. Bad enough there was a back order part, but no one cared about informing me. Had to complain to corporate multiple times to get information. After service was done, had three 'redo' and each time they wanted a new appointment weeks later. I am replacing the car right away, not because the car has issues, but because I never want to go back there. (And I told one supervisor that very statement, and they said "whatever, I don't care".) More

💯💢Customer Service amazing, take times and answer all my question.Mr Sais the most humble professional and respectful will try his best for a client to have their car back, with a grest srnsive humor i r my question.Mr Sais the most humble professional and respectful will try his best for a client to have their car back, with a grest srnsive humor i recommended this place to every one who need service, great communication and respect keep their words, and i thank you to every one there who try so hard and return my SUV back to me safe. Congratulations to all the staffs.🥰 💯💢 More

I should give 0 stars. I am in the car business in NJ and I wanted to help my family get a new car in Florida and this guy Greg Rhategan in their BDC wants to play games an I am in the car business in NJ and I wanted to help my family get a new car in Florida and this guy Greg Rhategan in their BDC wants to play games and try to switch cars at the last minute in order to get a deal. Instead they have now cause this review. I hope everyone sees this and learns a valuable lesson from this. Make sure you get every detail about your deal disclosed. I am going to buy my hyundai at DelRay Hyundai because they have the same car with a lower MSRP and they didnt try to pull a fast one and change cars the last minute. We discuss a vehicle and come to a deal that is of course much more than what I have at Delray Hyundai. Then This guy calls me back says his manager has changed his mind and we can do a lower price. So funny how he fails to mention the car changed as well. Then he lies about our conversation when i call him out on his xx. This store does not disclose fees on their customer worksheets. Probably means they are hiding a whole lot more than you realize More

We met with Dom on an early morning visit to consider a used car. The unit we found was a 2019 (four years old) with low mileage. Dom was certain price was below 20k and we could call him later in day to used car. The unit we found was a 2019 (four years old) with low mileage. Dom was certain price was below 20k and we could call him later in day to confirm. We find the same unit sold for same price new, full MSRP four years later and no warranty. We confirmed price on internet and called as directed thinking Dom was going to offer a better deal. Nope … Dom now suggested minimum price was over 22k and he would not confirm best pricing till we came back. What …we were in and told to call later. Unscrupulous car salesman that plays games and once again shows a dealership that cannot be fair, transparent, and honest. Dealer Prep fee, which is pure profit to dealer, I’d also a hefty 995.00 in addition to sales price. We suggest going elsewhere and remember most Kias/Hyundai models made from 2016 thru 2021 have immobilizer issues and many will not even be insured by major carriers. Perhaps we should have thanked Dom for his poor sales techniques as we chose to never return. More

Went in because there was a rattle coming behind the dashboard, left the car a full day, got a call saying they didn't find anything wrong, told to come back during the week to have a manager hear the s dashboard, left the car a full day, got a call saying they didn't find anything wrong, told to come back during the week to have a manager hear the sound. Did that, manager sent advisor with me, he acknowledged that the sound wasn't normal, left the car another 3 days. Car was ready at 9 am (according to paperwork) got called at the end of the day saying the car was ready. Only to drive it out of the dealership and hear the rattle. They're wasting my time, hyundai sent me to another dealer. More

I am writing to express my extreme dissatisfaction with the service I have received from your dealership. My vehicle was undergoing an oil consumption test, when the next day after I got the oil replace the service I have received from your dealership. My vehicle was undergoing an oil consumption test, when the next day after I got the oil replaced, while driving home from picking up my daughter from school, the engine seized while driving. I had the car towed to your dealership, where it sat for over a month before the engine was replaced. After a month it finally got the engine replaced and on the day I picked it up I saw it had grease all over the door and the panels in the car. While driving home it broke down again. It seems like a transmission problem. Upon a brief inspection I noticed that there were loose bolts, a bolt sitting on the windshield grill under the wipers, and electrical wires not in their protective secure routing. Now the vehicle is at the dealership again and I'm getting nonchalant responses from the service person. While waiting for engine replacement I was without a vehicle for several weeks, a loaner should have been provided, now I'm without a vehicle again and I have 2 daughters in school. I am very frustrated with the service I have received from the(COCONUT CREEK HYUNDAI Service Department) dealership. I have been a loyal Hyundai customer for many years and I am very disappointed with the way this has been going. 3 persons that I've referred to have purchased New vehicles from Hyundai after I purchased mine! UPDATE: Service man said I need a transmission replacement, how?? why?? what's wrong with the transmission if it only went in for seized engine. Unless the shop's error with the Engine to Transmission assembly! I need details! More