Cocoa Hyundai - Service Center

Morgan is and has been our service coordinator. She is very efficient and keeps us in the loop. She is outgoing & has a great attitude. We love her and hope she will always be there for us. Dewey & She is very efficient and keeps us in the loop. She is outgoing & has a great attitude. We love her and hope she will always be there for us. Dewey & Jo Tyler More

Have had to take my car in twice for the same issue and they still don’t know what is wrong. Morgan the service advisor does not keep you informed about your car and was rude when discussing this with her they still don’t know what is wrong. Morgan the service advisor does not keep you informed about your car and was rude when discussing this with her. Once this issue is fixed we will drive further for routine maintenance or any further issues. I recommend staying away from this dealership as costumer service is not important to them at all. More

We had an issue with our Hyundai on a road trip and Mark was amazing . He fixed the problem promptly and with a smile. was amazing . He fixed the problem promptly and with a smile. More

The Sonata has been a good car. Service Department at Cocoa Hyundai is a rip off. Courtney has been our advisor for years. Every time we bring in my vehicle for the "free oil change". We always walk out Cocoa Hyundai is a rip off. Courtney has been our advisor for years. Every time we bring in my vehicle for the "free oil change". We always walk out spending $1000++ and the vehicle comes out with other issues. The Bluetooth needed to be exchanged and when I got my car back the sunroof was broke. When I told her about it she said I would have to pay for a "diagnostic", which is $68. NO it was working when I bought it in. Now dropped off my car for an oil change and look at my AC because it would take a couple mile before it starts cooling after a month of them having my car. They did not get the hose in for replacement. I needed my car. The AC only blew out hot air, it's 95 degrees outside and I have hot air blowing at me. It starts to rain. I roll up my windows and immediately my windows fog up because of the heat in the car and my defrost does not work. I unroll my windows so I can see the road, hoping they will unfog. The inside of my car gets soaked and I end up on the side of the road. I call Courtney, she tells me, "probably because it's been sitting out in the parking lot for a month". After the rain stops I continue to drive and my tire is almost totally flat, well they did a tire rotation. Don't they check tires prior to rotating? I put air in my tire go home and wake up in the morning with a flat tire. I return to Hyundai for them to put freon in my AC, that they removed and let me drive off in almost 100 degree weather. I mentioned my tire that was fine before I dropped it off. My "advisor" wanted to act like they are gonna charge me a diagnostic fee. No no. We were already changed$480 for an oil change, tire rotation, a bulb and a bunch of misery, time and headache I will not return to this dealership. I do love the Genesis. I'm not getting it from Cocoa Hyundai. More

I am so pleased with the service that I received at this dealership! There is a Hyundai dealer a lot closer to my home, and the service you receive there is awful! The 45 minute drive to cocoa Hyundai is we dealership! There is a Hyundai dealer a lot closer to my home, and the service you receive there is awful! The 45 minute drive to cocoa Hyundai is well worth the trip. I was treated with respect and no pressure to do extra things. My car was repaired in a timely fashion with no problems. Waiting room is nice... Plenty of amenities. It's nice to be made to feel like a valued customer! More

After 3 years buying a brand new car my window tint (with dealership lifetime warranty) started bubbling. I call the service and I was told that they don’t have anyone can fix it. They said they are planning dealership lifetime warranty) started bubbling. I call the service and I was told that they don’t have anyone can fix it. They said they are planning to hire someone but don’t know when. Not much to say here. I am planning to sell my car soon and need to pay $100 out of pocket. More

Terrible customer service. Just moved to cocoa usually deal with sanford/lake mary dealership and after two experiences there i will make the hour drive to continue to get car c Just moved to cocoa usually deal with sanford/lake mary dealership and after two experiences there i will make the hour drive to continue to get car care. Personal feeling your customer service is racist and treats people not of there nationality total different. Had a 9 am tune up appt today dropped care off at 8 was rudely asked to stock around because gentleman didn't know what a tune up constituted of and had to wait for someone to assist him after i already called provided vin number so mechanic could get right products. Than went as far with major attitude handed me overnight drop slip and saps just feel this out and walked away because i had to get to work and couldn't stay. He also repeated tip co worker sarcastically he can't wait. So rude was ready to just take my car back and head to lake mary. They should be happy in ran down cocoa they actually get business. No longer mine and i have two cars from dealership. More

Pack Your Lunch This dealership needs lots of help. I took my wife's car in for a Hyundai Recall only to have experienced the most time consuming wait ever-2 1/2hours This dealership needs lots of help. I took my wife's car in for a Hyundai Recall only to have experienced the most time consuming wait ever-2 1/2hours to do a recall-totally unacceptable since my appointment time was 9:00am. It wasn't until I told the service rep that I had to be home by 12:00 because my wife had to go to work, that the rep got my car ready for me. When questioned about the findings of the 21 point check that I was told they do, the rep stated that "the report will be mailed out to you". Said ok and left the dealership. It is now 2 weeks later and I have not received any report or information from the dealership that I was promised-again, unacceptable. I did call the dealership this morning and was told by Morgan that she would make sure that the report was mailed out to me today-based on my experience at this dealership, I will believe it when I see it. Very bad. RB More

VA to FL on I-95 temp 96 and AC failed! Our AC stopped working on I-95. We were diagnosed in SC and contacted your dealership and they were extremely helpful to us. They saved our vacation Our AC stopped working on I-95. We were diagnosed in SC and contacted your dealership and they were extremely helpful to us. They saved our vacation. THANKS!!!! More