Cocoa Ford - Service Center

Very professional service department and mechanics. Diagnosed my problem and corrected under warranty. Item was in stock and problem corrected in one visit Diagnosed my problem and corrected under warranty. Item was in stock and problem corrected in one visit More

Professional and explained questions I had about the services will return to have car serviced services will return to have car serviced More

Below, you’ll see the review I gave directly to the store, and I frankly right now would go nowhere else but to Cocoa Ford. They deserve 10 stars! I went to Norris Ford before you because they were store, and I frankly right now would go nowhere else but to Cocoa Ford. They deserve 10 stars! I went to Norris Ford before you because they were closer to my home. And every single time I go in there to their service and parts department and I've only been in there three times they completely ignore their customers and they act like they don't want to serve you by basically downplaying everything that you need, and quite frankly, they have lost at least three different days worth of sales from me. When I left there trying to get a new key that I had just purchased online actually cut so that it would fit in the vehicle. I contacted your store and the gentleman I needed to speak to. I was told had his head underneath the hood of a car, and that he would call me right back within five minutes. I had a phone call. I got every answer I needed answered immediately and went from there. I had trouble with my sunroof and I came into your store and your parts department person name Andy not only explained what I needed, but gave me a diagram to print out of what it was and the pricing that I needed for the more he informed me that I needed it installed then I could come there on Friday and the person you have to repair these would be there. I purchased a different key online to try to program it myself along with a programming kit and apparently the key was bad so after two days of trying to get it fixed, I then came to your store who was going to program it for me only to discover your computer system said the key was no good and frankly at that point I've had it with this online stuff and so I wound up spending $275 getting a new key from you and having you program it. While I was there, your service person that was doing the key for me helped me again unfortunately I don't know his name. I asked him about the funny way. The car sounded when it started and he informed me that it sounded like the starter was going bad. which then gave me additional confidence in your staff. I have been into your dealership three times and I can tell you that I have had nothing but positive responses from every single person in that building when I call on the phone the person I spoke to on the phone was extremely nice and very helpful. I don't know who it was but she was a woman and she is the one that directed Andy to call me back. I am a registered nurse who has worked in the emergency department for the last 30 years. I make pretty xxxx good money. So I can afford the service and the work that eventually will be needed to be done on this vehicle. I would suggest that you may be send a basket of fruit to Norris Ford along with a nice thank you note for sending you business just because they were xxxxxxxxx. because I can assure you that at 57 almost 58 years old and trust me when I tell you that I can be a real xxxxx when I want to be one I can guarantee you that my dead body would never set foot at Norris Ford ever again and that while I live in this area no one but you will touch my vehicle besides me. Again I want to be clear your staff has been nothing but amazing and I have to give extra xxxxxxto Andy because he has been extremely informative very friendly and very helpful. I would venture to say that Andy has secured the fact that I will continue to come to your dealership every single time. Thank you very much for your time and I appreciate the survey. Carl Davis, RN. More

Excellent customer service along with constant contact with the customer informing of progress completed work and costs! This dealership and service department is totally for the convenience and satisfa with the customer informing of progress completed work and costs! This dealership and service department is totally for the convenience and satisfaction of the customer! More

This was my first visit since the dealership became Cocoa Ford. I appreciate that they simply did my oil change instead of trying to give me more service than I wanted. My vehicle was done in about an hour! Ford. I appreciate that they simply did my oil change instead of trying to give me more service than I wanted. My vehicle was done in about an hour! More

I was in and out in the amount of time you said I'd be. The people there were very professional and pleasant. The people there were very professional and pleasant. More

I waited while my suv was serviced and it really didn't take that long. take that long. More

I had my gps system upgraded and a oil change I did not have to my e to wait but it was ready when I picked up have to my e to wait but it was ready when I picked up More

Bobbi was great! Got me right in even without an appointment. Quick prompt A plus service! Got me right in even without an appointment. Quick prompt A plus service! More

I’ve been to several different repair shops locally and Cocoa Ford is by far my favorite. The employees are helpful, patient, and willing to provide over the top service for a reasonable price point. You f Cocoa Ford is by far my favorite. The employees are helpful, patient, and willing to provide over the top service for a reasonable price point. You feel like you’re talking to real people when talking to the employees, who are friendly and willing to provide reasonable explanations for repairs if you have any extra questions. More