Cocoa Ford

My service visit was scheduled about 4 weeks in advance, Oil change and rotate tires. I bought the tires there 5000 miles ago. I was told the new owners were not honoring free rotation since they bought the Oil change and rotate tires. I bought the tires there 5000 miles ago. I was told the new owners were not honoring free rotation since they bought the dealership. I have a real issue with that is why I bought them there so I could get my oil changed and tires rotated at the same time. I want to shop local but I can go some where else. On top of the tire issue I had a 8 am appointment, got there at 7:24. My truck did not get moved till 8:40. and I finally got out of there at 9:45. in the past took about 45 minutes. New ownership is not going well in my book. More

I have purchased at least six vehicles at Paradise Ford. Absolutely no complaints. Check them out. Absolutely no complaints. Check them out. More

My truck is having transmission problems and I was told that I could not have it checked out till January 2022,the lady didn't care said that only had one person working on transmissions,I told her that th that I could not have it checked out till January 2022,the lady didn't care said that only had one person working on transmissions,I told her that they should hire more people to work on the transmissions. Now I have to have my truck towed to Kelly Ford, I am only a few minutes from Paridse Ford, I got terrible service while I was there I ask about the recall for the door locks, she said when I had a problem bring the truck in. More

The best people to work with. If there's a problem they will fix it. I'm not a fan of dealer but I will go back because they do that they say no if and or buts. A pleasure working with them. will fix it. I'm not a fan of dealer but I will go back because they do that they say no if and or buts. A pleasure working with them. More

Great experience with trade-in and new truck purchase Had a great experience with salesman Craig Hiller...owner Joe also. Very fair on trade-in and new truck purchase. Follow up on questions was great an Had a great experience with salesman Craig Hiller...owner Joe also. Very fair on trade-in and new truck purchase. Follow up on questions was great and went smoothly. Ask for Craig...props to him and Paradise. More

What a great dealership! From the owner to the lady that greets you at the door! Above and beyond in every aspect of buying a vehicle, so much so we purchased two family vehicles!! And we hate car shopping greets you at the door! Above and beyond in every aspect of buying a vehicle, so much so we purchased two family vehicles!! And we hate car shopping as much as buying a house!! Different outlook now and will continue to do business solely with Paradise Ford!! More

Problem fixed Since I wrote a bad review for poor service, I would like to write a good review for good service. There was a Technical Service Bulletin to fix a pr Since I wrote a bad review for poor service, I would like to write a good review for good service. There was a Technical Service Bulletin to fix a problem with my F150. It was performed correctly and the problem no longer exists. The certified mechanics do a great job. More

Not safe for service After all the news on social distancing and business closures you would think a car dealer would have their act together to encourage customers. Not After all the news on social distancing and business closures you would think a car dealer would have their act together to encourage customers. Not true at this place. I called last week for a service appointment and specifically asked if they had safe outdoor seating for those waiting for service. I was told emphatically yes. Upon arrival this morning I find a lone 5ft bench setup outside the service entrance with big metal cans obviously to accommodate smokers. In what world do they think this Is considered safe outdoor seating, no where close to being in a comfortable location in blazing sun view South. I left after wasting my time driving 20 miles to this place. I was done writing this review until I saw the questions below asking what precautions I liked most about their efforts to prevent covid19 spread. Too bad they didn’t give a choice showing there weren’t any such precautions! More

non professional I went in for a simple oil and filter change. After waiting a while, I noticed my truck sitting out in the parking lot, indicating that it was comple I went in for a simple oil and filter change. After waiting a while, I noticed my truck sitting out in the parking lot, indicating that it was completed. After waiting for a service person for 10 mins, I went in to the cashier to see if my paperwork was in there. Not finding it there, I went back to the empty service booth and found my key and paperwork laying on the counter. After paying, I went out to my truck to look it over and found oil dripping off my grill (in several areas) onto my bumper. After I cleaned up the oil, I got in my truck and noticed that the old oil change sticker was still on my windshield. I want to be able to use my local Ford dealer, but I will think twice when I get to my next oil change. More

Great customer service. Even though I did not buy my Ford fusion here, Craig Hiller helped me with a sync 3 problem. He had the expertise and knowledge to fix the problem an Even though I did not buy my Ford fusion here, Craig Hiller helped me with a sync 3 problem. He had the expertise and knowledge to fix the problem and was very generous with his time. This is the kind of attitude and help a customer is looking for. Next time I need service it will be Paradise Ford! More