Cocoa Ford

I had purchased a 2020 f150 march 25th thinking I would be safe with going to an actual ford dealership and I couldn’t have been more wrong! I was better off going to a crappy used car lot. With in 3 days be safe with going to an actual ford dealership and I couldn’t have been more wrong! I was better off going to a crappy used car lot. With in 3 days the car started to hard shift between 3rd and 4th I had called my salesman who put me in contact with the sales manager who said they had “noted” it down and that I should speak with the used car manager Dave who is quite difficult to get ahold of. Now barely 3 weeks (April 7) later and not even my first car payment in, I have a check engine light on with a “Powertrain Malfunction / Reduced Power” notice to where I went in person to see what they are willing to do which was practically nothing. Best they can do is waive a diagnostic fee that they can’t fit me in till MAY!! Without even a loaner or any way to get to work!! But he (Dave) was very well rehearsed with letting me know there’s no lemon law for used cars in Florida and how they don’t have to be responsible for anything and that should have added a warranty to it Hardly standing by their own product of not even 3 weeks old!! Please STAY AWAY and take your business elsewhere!! Friends avoid the heartache, headache and financial burden that I’m going through and take your hard earned money to somewhere more reputable and compassionate!! More

Professional on time service always getting back with updates before any service was to be performed updates before any service was to be performed More

Svc Advisor Star Reyes did and excellent job. Called and recommended airfilters that we needed. Called and recommended airfilters that we needed. More

Performed a great repair job and did it in the time frame promised. Definitely recommend! promised. Definitely recommend! More

My wife and I purchased a vehicle from them, and they were very laid back. No pressure, give us time to make our decisions. It was quite refreshing, not to be pressured into decisions. Are salesperson Cr were very laid back. No pressure, give us time to make our decisions. It was quite refreshing, not to be pressured into decisions. Are salesperson Craig was a good guy? He took a lot of time with us to show us the car and explain everything to us.As it is a plug in hybrid, a new car to us More

Bought my truck there , have all of my recommended work done there and as soon as the new trucks go on sale for half price , I’ll buy another new one there! done there and as soon as the new trucks go on sale for half price , I’ll buy another new one there! More

Service writer advised me to get OEM compressor at twice the price of aftwrmarket the Endurance warranty authorize ro save time in uncertain delivery. It took just as lomg to het the Ford part ao I saved n the price of aftwrmarket the Endurance warranty authorize ro save time in uncertain delivery. It took just as lomg to het the Ford part ao I saved no time but apent twice the pricenid the AC repair. Not a good experience. More

Always use Cocoa fraud to serve my truck. My service advisor is Jimmy Braswell. He is excellent. I always ask for him. No one else thanks for the great service. My service advisor is Jimmy Braswell. He is excellent. I always ask for him. No one else thanks for the great service. More

I'm very pleased with my dealing with Cocoa Ford Mobile service. Chris is great to work with and the Service Tech is even better. Highly recommend this service. service. Chris is great to work with and the Service Tech is even better. Highly recommend this service. More