Cochran Volkswagen South Hills

My daughter and I were blown away by how friendly everyone who worked there was, especially considering we visited on a holiday. Everyone acted like this was exactly where they wanted to be today. everyone who worked there was, especially considering we visited on a holiday. Everyone acted like this was exactly where they wanted to be today. More

Scott was very pleasant and very easy to talk with. He was friendly, informative and in no way pushy. Josh was also very friendly and information and easy to work with. was friendly, informative and in no way pushy. Josh was also very friendly and information and easy to work with. More

Basic oil change and inspection - went as planned. Steve did a great job of informing me. I was impressed watching Steve and Frank help other customers with more complicated service needs. did a great job of informing me. I was impressed watching Steve and Frank help other customers with more complicated service needs. More

This was overall a great experience. The employees went above and beyond to meet our expectations. Their were friendly and very informative. This was my first lease and all of the details were explained to above and beyond to meet our expectations. Their were friendly and very informative. This was my first lease and all of the details were explained to me and all questions were answered. They gave me an amazing deal on my trade in. We were 100% happy walking out of the door. I don't think I would go any where else after the service provided to me here. More

As expected, Frank and Steve were there to greet me. They recognized me, and were prepared and were prepared for my appointment, thus State inspection and repair were done efficiently . Frank answered some q recognized me, and were prepared and were prepared for my appointment, thus State inspection and repair were done efficiently . Frank answered some questions which I had while I was waiting. As in the past, he was helpful and amicable. He also called me the next day, to ask if work was done to my satisfaction. More

When we arrived in Pittsburgh after spending several years overseas, we needed a car to drive around but were told by a used car dealer on our first day here that it is impossible for me to buy a car in years overseas, we needed a car to drive around but were told by a used car dealer on our first day here that it is impossible for me to buy a car in Pennsylvania without a place to live and a PA driver’s license. That meant that we would have to drive around in expensive rental cars for a month or longer. We decided to visit a Mini Cooper dealership and Cochran VW dealership on our second day and I was very impressed with Marty’s courteous and easygoing sale approach. After making price and performance comparisons, we decided to go with the new 2012 Beetle. Marty and Josh were extremely patient and helpful in trying to find a viable solution to our problem and we were able to return our rental car (with Marty’s help, of course) and drive around in our new Beetle within the next few days. This was the first “Mission Impossible” that Cochran accomplished for us. Anybody who drives around Pittsburgh would agree with me about the poor condition of the roads around the city. I had my share of frustration when a big bubble appeared on the sidewall of one of the front tires. I was quite alarmed when I first noticed something must have been seriously wrong with the tire and called the tire manufacturer who instructed me to take the car to its dealers. After spending hours searching and calling several tire dealers and found no one who could take care of the problem for us because they either do not deal with warranty claims or do not carry the particular tire in stock, I decided to take the car to Cochran. At Cochran, I was initially disappointed because EasyCare refused to cover the repair cost even though it was obvious that the tire was damaged under road hazard conditions. Since I did not want to drive around with a tire that could blow up anytime, I decided to have it replaced at my own cost anyway. However, I felt cheated and called EasyCare up to complain about their ridiculous policy which requires that the tire has to be losing air before they can replace it under the policy coverage. I expressed my frustration to Frank who agreed to try to work out the warranty issue. After a little over an hour of waiting in Cochran’s comfortable new showroom, the car was fixed at no cost to me. Frank said he spent fifteen minutes on the phone with EasyCare and finally got them to agree that the tire was unsafe and had to be replaced under warranty. Two thumbs up to Frank and Cochran for their accomplishment of a second “Mission Impossible.” Now I know what will be the first number to call when I have any needs or problems with my car. It is the people at Cochran who are willing to go out of their way for customer that makes them the #1 dealer and I will not hesitate to buy another car from Marty if we need a second family car. More

i have no complaints, both men i worked with were very great and i went home with a new car. It was a great experience great and i went home with a new car. It was a great experience More

Steve Storino and the other gentleman working in the dealership were very friendly and kind. Steve kept me abreast of the progress being made on my car. In addition, the customer lounge area was very dealership were very friendly and kind. Steve kept me abreast of the progress being made on my car. In addition, the customer lounge area was very pleasant and comfortable. More

I have found that the service offered by #1 Cochran VW and by Brandee, in particular, was very unique, with a professional assistance and courtesy. and by Brandee, in particular, was very unique, with a professional assistance and courtesy. More

I really liked the dealership, honest and friendly. but this DealerRater survey is the worst experience I have had about the whole visit. Thank you Frank and Cochran South hills for a job well done. Pleas this DealerRater survey is the worst experience I have had about the whole visit. Thank you Frank and Cochran South hills for a job well done. Please get rid of this survey. More