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Cochran Volkswagen South Hills
Pittsburgh, PA
229 Reviews
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Showing 229 reviews
June 27, 2013
I am unhappy that the car was not properly prepared for sale and delivery to me, especially seeing as the sales staff knew that I was going to immediately drive it 1400 miles to Denver. My rating on great sale and delivery to me, especially seeing as the sales staff knew that I was going to immediately drive it 1400 miles to Denver. My rating on great customer service is based on my appreciation for Scott picking me up at the airport on Saturday morning; however, the company had plenty of time to inspect and prepare the car before I arrived. These are things that should have been taken care of, or at least pointed out to me: --The tires were not properly inflated, even when I pointed out to Scott on our walk around that the spare was very low, and he said that he would take care of getting all the tires checked. When I later checked the tires, cold, (each of which should have been inflated to 32 psi), one was 39, one was 29, and two were 35. That was using two different tire gauges. --The transmission was and is overfilled with fluid. --The engine was a quart low on oil when I arrived in Denver. If this car is in as good condition as advertised, it would not use a quart of oil in 1400 miles. Or somebody didn't put the correct amount of oil in the engine. --Five of the twenty wheel lug nuts on the alloy wheels were incorrect. When I mentioned that to Scott on the walk around, he made up an explanation that the caps had come off those five because of their age, an impossibility seeing as the correct ones are one piece castings. They simply were the wrong parts, Scott gave me a bogus story, and I have to replace those lug nuts. --On the drive back to Denver, the temporary license tag came loose. The left screw had come out and was gone. Scott told me that he had mounted the tag and the screws were tight when he mounted it. Nevertheless, it was gone. Had I not noticed that the tag was flapping and hanging down by the right hand screw, I likely would have lost the tag. When I tried to put a replacement screw in the left hand hole, I saw that the screw hole was completely stripped. Even the screw from the right hand hole just slid in and out of the left hand hole. I have had to have a body shop do a repair of the left hand hole so that I can mount the license plate. --The batter is dead. It is six years old. It should have been replaced, or at least somebody at the company should have warned me. I have to buy a new battery. --Although the Carfax report and the representations of the sales staff said that this car was never in an accident, it is clear that the rear bumper was replaced, because it was painted improperly and cheaply. When I pointed that out to Paul, he simply shrugged. --This is probably the most important matter. The exhaust system has numerous leaks and is dangerous, yet the company gave me the car to drive 1400 miles. Any competent mechanic inspecting this car and preparing it for sale would have heard the sounds from the various leaks in the system. I have a hearing impairment, and I heard the sounds of the exhaust leaks. I am having to pay $600 to repair the exhaust system to make it safe. These are the reasons for my ratings. More
by bravodelta1937
Employees Worked With
Paul Kaseman, Jeffrey (Scott) Kruman, Josh Barszczowski
June 25, 2013
I had an awesome experience at #1 Cochran VW. They did everything possible to make sure I left the dealership satisfied and content. My sales consultant, Jaelyn, was friendly and extremely helpful through everything possible to make sure I left the dealership satisfied and content. My sales consultant, Jaelyn, was friendly and extremely helpful throughout the entire process of getting my new vehicle. Once again, I couldn't have had a better experience and would recommend this dealership to anyone. More
by neb37
Employees Worked With
Jaelyn Thurner, Jaelyn Thurner
June 24, 2013
I visited Cochran VW South Hills for new brakes last week and the service was top notch as it always is. Mr. Storino had our Tiguan back on the road in no time. and the service was top notch as it always is. Mr. Storino had our Tiguan back on the road in no time. More
by sheidinger
Employees Worked With
Steve Storino
June 20, 2013
I had a wonderful car purchasing experience! The service i received was beyond my expectations as well. The staff members i encountered (Scott and Randi) were very polite, patient, and honest. These are gre i received was beyond my expectations as well. The staff members i encountered (Scott and Randi) were very polite, patient, and honest. These are great qualities to have in the auto sales business and i would recommend this dealer to everyone. I purchased a 2013 GTI and i love the vehicle but i do believe if i did not purchase it from this dealer (Scott), i would not be enjoying the car as much as i do. I received a great price with great service and all in all a great experience. More
by lmpatterson
Employees Worked With
Jeffrey (Scott) Kruman
June 19, 2013
Marty was great! He listened to me and made sure that I left with exactly the car and deal that I wanted. I highly recommend this dealership. left with exactly the car and deal that I wanted. I highly recommend this dealership. More
by Nathan H
Employees Worked With
Martin, Marty Mariani
June 04, 2013
I've taken my Jetta to Cochran VW a few times for minor things (auxilliary plug not working, etc). I'd been hearing this squeaky noise on the left side of the car when going over bumps and I decided minor things (auxilliary plug not working, etc). I'd been hearing this squeaky noise on the left side of the car when going over bumps and I decided to have them check it out. They replaced a part and on the way home it was still squeaking! I was very annoyed because it had cost about $200 for them to diagnose the problem and replace the part. I called Frank, who was apologetic, and then we set up another appointment. After waiting a few hours, they finally figured out it was the struts squeaking, but that they were in good shape and didn't need to be replaced, or if I wanted to it would be about $500. I told them I guess I'd just deal with the squeaking noise, but I didn't feel it was fair that I had paid for a part last time that wasn't the answer to the problem! Frank offered to refund me for the part, but not the diagnostic. All in all, I left feeling annoyed, having had them look at it twice only to still have the noise. I felt it was fair that Frank refunded me for the part. However, I think that if they are "diagnosing" a problem, and then they "fix" it, they should drive the car afterward to make sure the noise is gone! Had they done this, I wouldn't have to make a second trip back. Although I was disappointed with their lack of thoroughness in regards to making sure they replaced the correct part, Frank was very helpful and friendly throughout the process. More
by bethrimkus
Employees Worked With
Frank Schrello
June 02, 2013
The experience at the new Cochran VW showroom is terrific. Friendly employees, free WiFi, comfortable seating, and quick service. The only downside is making a left turn on West Liberty Ave during r terrific. Friendly employees, free WiFi, comfortable seating, and quick service. The only downside is making a left turn on West Liberty Ave during rush hour traffic. More
by ScottDavison
Employees Worked With
Steve Storino
June 02, 2013
When entering the showroom for the first time, it did not take long for a representative to get in contact with me. Brandee was very friendly and did her best to give an appropriate amount of time to all the take long for a representative to get in contact with me. Brandee was very friendly and did her best to give an appropriate amount of time to all the people she was assisting despite the dealership being quite busy. When I wanted to test-drive a vehicle, the vehicle was pulled around within minutes, ready for me to take it out. Brandee was extremely easy to get in contact with over her phone at about any hour of the day to answer any questions I had. More
by mtamrowski
Employees Worked With
Brandee Stratigos
May 30, 2013
Excellent service with very accommodating and friendly staff. The waiting room is great with excellent internet. Getting an appointment is quick and easy. I had a few problems with my car and the staff be staff. The waiting room is great with excellent internet. Getting an appointment is quick and easy. I had a few problems with my car and the staff bent over backwards to find the root of the problem. I never thought it could be this easy and painless to get your car repaired or serviced! More
by eghedin
Employees Worked With
Steve Storino
May 28, 2013
I had a really excellent experience with Brandee, Randi, and Josh. This was my first time purchasing a vehicle and my second stop of the day! The difference in customer service and my general comfort level and Josh. This was my first time purchasing a vehicle and my second stop of the day! The difference in customer service and my general comfort level was amazingly improved once I arrived at the Volkswagen Dealership. They answered all of my questions, made me feel at home, reminded me that they are just a phone call away (I now have all of their numbers in my phone!), and really reassured me that I was buying into a future relationship vs. buying a car and hitting the road. We related on a number of different levels, talking about family, community, hometown roots, interests, etc... I never felt like they were forcing me to buy. I, myself, manage a high level retail store where we pride ourselves on service, so I will admit, I have a high standard. My experience was better than I ever could have hoped for and definitely better than I expected car buying to be! I'll definitely refer others, and i LOVE my new car! More
by hcunningham1213
Employees Worked With
Brandee Stratigos, Josh Barszczowski
