Cochran Volkswagen South Hills
Pittsburgh, PA
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Great service team very informative polite and professional. Courteous I would recommend to anyone. Best team I have seen in my 25 years of driving. Thank you professional. Courteous I would recommend to anyone. Best team I have seen in my 25 years of driving. Thank you More
I have purchased cars for 50 years and this was by far the most "painless' dealer experience of all. I picked a car from your website and called about it. Mike and my wife handled most of the transaction the most "painless' dealer experience of all. I picked a car from your website and called about it. Mike and my wife handled most of the transaction over the telephone, including the price. we came to the dealership where our car sat prepped and ready, and in less than an hour we were leaving with our new Beetle convertible. Mike and Delana were very professional and efficient. Overall great experience More
This is the 3rd car I purshased in 2 years and the sales staff again went above and beyond for me. The dead that Paul Kaseman gave me bead 2 other dealerships in the ared woth out any negoations. My salespe staff again went above and beyond for me. The dead that Paul Kaseman gave me bead 2 other dealerships in the ared woth out any negoations. My salesperson, Breandee Stratigos, for the 2nd time spent 2-1/2 hours hand typing in all of my GPS contacts for me. The only draw back to them is the fact that they do not offer loaner cars for service work. This also has been fixed as I found out the day I got me car. As the fact that Brandee explained that they do now have loaner cars. This was proven to me because they gave me the loaner for the day so I didn't loose the day of work while they transfered my GPS contacts. I will highlt recomend this dealership to all of my family, friends, and co-workers in the future. Thank you again for a plesent experience. More
I had an older Volkswagen and it was time for an upgrade to something new. I chose VW again and had my eyes set on a specific black on black GLI Autobahn for my first car that was all mine. Brandee Stratigo to something new. I chose VW again and had my eyes set on a specific black on black GLI Autobahn for my first car that was all mine. Brandee Stratigos and the rest of the Cochran staff members were extremely helpful and friendly as soon as I stepped into the dealership. Brandee worked with me on pricing and options to make sure I was getting exactly what I wanted while still staying within my budget constraints. She knew all of the vehicles inside and out and was extremely knowledgeable. Every random question I had for her, an educated, informative response followed. She was never pushy or tried too hard to sell the vehicle. She presented the facts of the car in a way that made them seem so appealing you didn't want to turn it down. They did not have the exact car I wanted on site but they found it at a dealership in Ohio and quickly made a trade for my car and brought it in. Brandee was also always available after I left the dealership by phone or email which was nice and convenient for all the questions I had. The whole process was fast and fairly simple. I got a great deal and an awesome car! We shopped around but Cochran South Hills was definitely the best price and friendliest/most knowledgeable employees. More
From the time we arrived Jaelyn made our experience a very pleasant one. We were able to test drive and re-test drive as needed so we could make a decision we were comfortable with. She responded to cal very pleasant one. We were able to test drive and re-test drive as needed so we could make a decision we were comfortable with. She responded to calls and e-mails promptly and,most impressive, she was able to get us the car we wanted for the price we could manage! The final business/paperwork was done quickly and easily. Randy was efficient and explained everything as we signed away. Then finally Jaelyn put us in our new car and patiently took us through all the details, synced my blue tooth and reassured us that we could stop in if we have any question! This was our first pleasant car leasing or buying experience and we have had MANY cars. More
Truly exceptional customer service; from having an honest and quality dialogue about my needs, to the support in finding the right financial options. Everyone at Cochran VW provided a high level of care, Bra and quality dialogue about my needs, to the support in finding the right financial options. Everyone at Cochran VW provided a high level of care, Brandee in particular, but the entire staff at large deserves accolades. More
I have had nothing but pleasant dealings with this service center. Frank Schrello is always courteous and clear in his explanation of what needs done to the car. I am never hesitant in taking my car t service center. Frank Schrello is always courteous and clear in his explanation of what needs done to the car. I am never hesitant in taking my car to be serviced because I know I will always receive the highest quality service. More
Scott Kruman's friendly, professional, and honest and straightforward manner made my whole experience of purchasing a new VW Passat a pleasant and enjoyable experience. I would definitely recommend him straightforward manner made my whole experience of purchasing a new VW Passat a pleasant and enjoyable experience. I would definitely recommend him to any of my friends, family or acquaintances who might be looking for a new car. More
Bought a new 2013 with paint damage. Sales person was excellent and said paint would be fixed. Kept car for 3 days and touch up paint was applied and new scatches appeared in clear coat and white residue excellent and said paint would be fixed. Kept car for 3 days and touch up paint was applied and new scatches appeared in clear coat and white residue left on bumper. Car returned for 2nd time and kept 4 days. Paint repaired, however white residue not removed. Spent 1.5 hours at dealership waiting for car to be cleaned and was told it had to go to body shop because of paint overspray. Dealer did not resolve these issues first 2 times they had the car, and I have to be inconvenienced to go and pick the car up at the dealership. Furthermore, their loaner cars are filthy. Inside windshield so dirty you can't see when the sun shines and cigarette ashes all over inside of the vehicle. Manager Paul doesn't take complaints seriously and said he's doing nothing further for me. Filed complaint with corporate. Will let everyone I know not to deal with this particular dealership. Price may have been good, but don't value customers and do not recommend to anyone. More
This car buying experience was far superior than I have ever experienced before. Not only did Scott find me the right car, he also made sure I was leaving with a great deal. Very knowledgable and ready to ever experienced before. Not only did Scott find me the right car, he also made sure I was leaving with a great deal. Very knowledgable and ready to assist in any way possible. Thanks for making everything quick and painless! More