Cochran Volkswagen South Hills

Absolutely terrible experience. I spent about 43k at the north hills location on a 2019 golf r and even paid 1k extra for the tire and wheels insurance. Last maintenance i was told I spent about 43k at the north hills location on a 2019 golf r and even paid 1k extra for the tire and wheels insurance. Last maintenance i was told to call a number, and theyd come to my house to repair said wheels. When the time came to call about a cracked rim due to road conditions I had accidentally misplaced the number, and spent 2 days of being bounced around the dealership, leaving messages, etc to hearing nothing back. Today when i chased down the man who originally gave me the number finally. I was told the dealership had to make the claim and i personally couldn't. They sure took my money with a smile and open hand but when the time comes on rendering the service they will do absolutely anything to ghost you. I will never be going back there. More

This is the worst place I have ever done business with. They sold me a junk car for my 17yr old daughter. Every time I would call no one would ever answer or return my calls. I drove an hour to purchase They sold me a junk car for my 17yr old daughter. Every time I would call no one would ever answer or return my calls. I drove an hour to purchase this vehicle because thought I was going to a reputable place, boy was I wrong. We have only had this car for 1yr and 4 months and it has already had a new engine put in it. It has been at the dealership more than at our home. I would not recommend anyone to buy here. More

They were very helpful! They provided a very fair deal! I would recommend them very highly. They provided a very fair deal! I would recommend them very highly. More

My old VW dealer (Day, in Monroeville) closed, so I tried Cochran South Hills. I went to cochranvw.com and did an online chat with "Chat Professional" Alysse. I asked her if the parts department had G12 A8FA Cochran South Hills. I went to cochranvw.com and did an online chat with "Chat Professional" Alysse. I asked her if the parts department had G12 A8FA4 coolant in stock, that I could buy for my Passat wagon. She said "Our manager will get back to you as soon as possible". I gave her a phone number and email address. Two days went by and I received no call or email, so I chatted with them again, got Alysse again, mentioning the lack of response, asked if it was possible for them to contact me within the next hour. She again said "as soon as possible". After waiting a couple hours with no message from Cochran, I contacted another dealer, Sendell. Sendell had it in stock, so I bought it there. Cochran South Hills just lost a potential new customer. More

We are from the New York State area and were interested in purchasing a used vehicle that they reassured us they had on the lot. Over a series of phone calls, general manager Jessica Kupini referred us ove in purchasing a used vehicle that they reassured us they had on the lot. Over a series of phone calls, general manager Jessica Kupini referred us over to sales associate John, who explained to us that they were not in possession of the vehicle’s title and could not immediately schedule a time to sell the vehicle. We reassured him that we would be willing to wait, and over the next two phone calls he ended each by saying he would get back to me with more details about the vehicle, its status, the title, and issues with contacting the DMV. Suffice to say that the last time we heard from him, he said he would call back the next day, but did not. After checking the car finder website where we had first spotted the listing for the vehicle, we were surprised to find that they sold it without communicating this information to us. Three weeks of back and forth were wasted with this dealership who could have easily explained that they sold the car to a local buyer, even though we offered to put a down payment on the car and make the 6 hour trip to see and purchase it at their soonest convenience. This abhorrent level of communication is bad for business, and just demonstrates that they do not value the time and energy of their clients. More

One star rating seems reasonable. Purchased a VW Tiguan from the South Hills, PA dealership on 11/7/2019. Dan Giancola (Sales Consultant): Detailed when showing the vehicle and see Purchased a VW Tiguan from the South Hills, PA dealership on 11/7/2019. Dan Giancola (Sales Consultant): Detailed when showing the vehicle and seemed knowledgeable. However, the day I was purchasing the vehicle he did not take it off the lot to clean and prep until after I showed up - we communicated prior the exact time and date I was showing up. Also, failed to notify me of a key document (Temporary Auto Identification Card) required prior to processing paperwork. Robert Zawojski (Finance Manager): Explained the paperwork thoroughly. Limited pressure altogether to sell you something additional. Main issue came on 1/17/2020. Robert emailed me stating I had not completed an Ohio VIN Inspection form (since I live in OH) and that I would need to before I can get the vehicle title. Only problem was I had never received that document at the time purchasing the vehicle nor became aware of it until Robert's email. After 4 days of getting nowhere with Robert I contacted another employee in hopes they may be of more assistance. Enter Jessica Cupini. Jessica Cupini (General Sales Manager): Was very helpful in picking up where Robert fell short to get my title work taken care of. She apologized on his behalf and promised to ensure a more thorough process on their part moving forward. After clarification on what additional documents they required she had me send the document USPS Express Mail on 1/22/2020 which I was told I would be reimbursed for - have yet to receive reimbursement from Cochran. As of 2/7/2020 (exactly one month after my vehicle's temp plate expired) my county clerks office confirmed that they still have NOT yet received the vehicle documents and title from Cochran. Would not recommend purchasing from Cochran's South Hills dealership unless you enjoy months of hassle and heartburn. More

Assist with Purchase for client As a financial advisor, I assist clients/friends with car purchases. I was sent a link from my client to a car she saw at this dealer. She said she sp As a financial advisor, I assist clients/friends with car purchases. I was sent a link from my client to a car she saw at this dealer. She said she spoke with Jessica Cupini. I called Jessica on said car and we negotiated some numbers. The negotiations were very easy and very transparent. There was no pressure and the deal was great compared to their competitors. We agreed on the deal and my client went in that evening to sign the paperwork. Everything was so smooth and transparent. Thanks again for the great care!! More

Best service, as ALWAYS ! Today, Brenda (this is a shout out) listened to me brag about the emerald beauty of our 2017 SE Beetle in Bottle Green! I'm getting sick as I write Today, Brenda (this is a shout out) listened to me brag about the emerald beauty of our 2017 SE Beetle in Bottle Green! I'm getting sick as I write this. Finally, I get around to making an appt. and Brenda acted as if I WASN"T a lunatic. Joking aside. Brenda has a product knowledge on the fancy door lighting. All of them have this high level of hospitality + expertise. More

Volkswagen GTI Ryan and the rest of the team did an outstanding job helping me with the car purchase. They were knowledgeable and friendly throughout the experience. Ryan and the rest of the team did an outstanding job helping me with the car purchase. They were knowledgeable and friendly throughout the experience. I highly recommend them to anyone purchasing a new car! More