Cochran Volkswagen North Hills

Went to service department for 10,000 mile maintenance checkup for my 2012 VW Passat Sel TDI. The belly pan of the car was not put back on the car correctly. Service Technician did not install all the s checkup for my 2012 VW Passat Sel TDI. The belly pan of the car was not put back on the car correctly. Service Technician did not install all the screws that originally came with the car. I checked the bottom of the car before I left the dealership and brought this oversight to the service adviser and he had the mechanic install the missing screws in the parking lot. The customer should not need to check the work of the service technician. More

From the moment I set foot on the lot, everyone was exceedingly helpful and eager to see that I got the vehicle I wanted, without being the typical overbearing or pushy car salesman. Aside from being exceedingly helpful and eager to see that I got the vehicle I wanted, without being the typical overbearing or pushy car salesman. Aside from being helpful, they were absolutely great at being hospitable by offering soda or water. Little things go a long way! Thanks! More

Ron was very helpful in finding me a car that is a good fit for me. He was very personable and I would definitely work with him again. fit for me. He was very personable and I would definitely work with him again. More

My first impression was positive; Bryan was helpful and knowledgeable, working with me without pressuring me to buy buy buy. My second impression was even better. I had my eye on a used car that turned o knowledgeable, working with me without pressuring me to buy buy buy. My second impression was even better. I had my eye on a used car that turned out to have been sold already. When the deal on it fell through, Bryan contacted me right away; I drove in that evening and got the car I wanted for a great price. If he'd waited even until the next morning, someone else would have gotten it. I'm looking forward to coming back here when my wife's car needs to be replaced. More

Very good cooperation among sales staff. E.J. Wheeler in service department was most helpful in explaining maintenance schedule for different automobile choices. Minimal haggling;detailed description as to service department was most helpful in explaining maintenance schedule for different automobile choices. Minimal haggling;detailed description as to how purchase price and trade-in numbers were calculated. Mike Heffley was very conscientious in explaining features of different vehicles and options. Scott in F&I was very busy, but struck a good balance of explaining documents and closing sale. More

Ron and the rest of the staff that I encountered were very friendly and helpful. I couldn't have had a better car-buying experience! very friendly and helpful. I couldn't have had a better car-buying experience! More

I will highly recommend Billco VW to family and friends. I just purchased a new car last week and was delightfully surprised at how well I was treated. First off, I knew exactly what I wanted and did not ne I just purchased a new car last week and was delightfully surprised at how well I was treated. First off, I knew exactly what I wanted and did not need to do a test drive...I called several dealerships and asked them to give me their best price. I wanted to give my wife a BIG surprise for Christmas this year because she deserved to drive something better than a 1993 Jetta. Rich Chestnut picked up the phone and was the only salesman out of four dealerships that I called that was straightforward, courteous and diligent. He came back with the best price and was able to guarantee the quote through email. I did not have to come down to the dealership and haggle about price or be hassled whatsoever. Again, this is the only dealer that would allow me to do business in this manner. The excellent service and attention to detail did not end there. Because I wanted this to be a surprise Rich suggested that he send a driver to come pick me up to help make my wife's Christmas one that she would never forget. Did I mention that I live 60 miles away? For no extra charge a very friendly gentleman named Bob picked me up in his personal vehicle and got me to the dealership. That is above and beyond great service! Sendell wouldn't even return my phone calls. Cochran would not deal with me over the phone. Bowser tried to sell me a different car with more options. If you live in the Pittsburgh area you owe it to yourself to give Billco Motors a shot. They have made me a customer for life and to helped give my wife a Christmas she will never forget. Thank you Rich and all those at Billco VW! More