Coastal Nissan

Great job by Nate and the team. I received a very fair price and value for my trade in. No games or tricks along the way...just a clean, easy deal. I'll be back for my next Maxima again after this on price and value for my trade in. No games or tricks along the way...just a clean, easy deal. I'll be back for my next Maxima again after this one has a good life. More

Tom DiPesa is the best! A friend purchased a car from him a few months ago, I recently purchased a new Altima with him. He was extremely patient, knowledgable and great to work with. Tom has a great qua him a few months ago, I recently purchased a new Altima with him. He was extremely patient, knowledgable and great to work with. Tom has a great quality of taking what can be a challenging experience and turning it into a positive experience. From the minute I walked in, to now, the Coastal Nissan staff has been helpful in every way. Coastal is about 30 miles away from me, I live minutes from the AutoMile, will always go to Coastal. Thanks Tom and rest of the Staff! Diane Simonds More

Started out with a Jeep Compass purchase in mind ! Clearly a bad initial target ,determined by the test drive- a hard ride which recalled a previous rental of a Jeep for a week in St Croix! Bad memory Clearly a bad initial target ,determined by the test drive- a hard ride which recalled a previous rental of a Jeep for a week in St Croix! Bad memory! Lance Ward helped us sort through our retargeting ,with patience and professionalism! Reads his clients well! Selected a 2011 Outback , which is precisely the right choice for a youngish Octogenarian and his spouse! Would highly recommend Lance to any of our family or acquaintances looking for a car selection! More

My wife purchased a 2012 Nissan Pathfinder recently and while happy with the vehicle, there were a few issues that needed to be corrected. Lance Ward and all the personnel at Coastal Nissan have gone out while happy with the vehicle, there were a few issues that needed to be corrected. Lance Ward and all the personnel at Coastal Nissan have gone out of their way to correct issues with quick follow through and timely service. What she and I like most about Coastal and Mr. Ward is that he explains everything and there is no pressure. We found that in pricing several competing vehicles - same make. model and year, Coastal was consistently anywhere from $1,000 to $1,750 below other dealers prices. Also it warrants acknowledging that the facilities, both in Cohasset and Norwell are a pleasure to visit being clean and neat, with Norwell being a newer building with state of the art service areas. Why Coastal Nissan? Lance Ward sold our daughter a 2006 Pathfinder 3-years ago and neither he or Coastal have stopped providing the highest level of service to accommodate her needs. Two weeks ago my daughter's radiator went while leaving an appointment. She called Coastal at 5:45 p.m. on a Friday afternoon and the service staff waited until she arrived at 6:00 to assure her that the car would be serviced as quickly as possible. She picked the car up at 4:00 the next day - Saturday. Needless to say this was an expensive repair and her warrantee had recently run out. Not only did Coastal accommodate a very fast turnaround, but recognizing the recent expiration of the warrantee gave her a 10% discount. Both the owner, Richard Walker and Lance Ward followed up on the repair and my daughter's satisfaction. I call that excellent service and a business looking to gain new customers, but more importantly satisfy and keep existing customers. Being able to rely on a dealer that you know is honest, reputable and truly interested in keeping you as a customer takes the aggravation and anxiety out of having to worry about servicing and purchasing vehicles. I most whole heartedly recommend Lance Ward and Coastal Nissan to anyone looking to purchase a new or used vehicle. If you do yourself the favor of at least making Coastal and Lance one of your stops I guarantee you will be hooked. Edwin J. Beck, Jr., Quincy, MA More

I had a terrible service experience at this dealership and will not consider returning. Even after the poor service, I sent an email to the service manage, Mr. Kittredge, and he never even followed up or and will not consider returning. Even after the poor service, I sent an email to the service manage, Mr. Kittredge, and he never even followed up or acknowledged receipt of my email...a continuation of the poor service and the "I don't care" attitude you'll get at Coastal Nissan. I spoke with the service technician on the phone and advised I would call him back within 30 minutes to authorize any of the work quoted. After an hour of attempts to reach him- all attempts were received by me being dumped into voicemail- I left a message on the machine. Following leaving the message, I again called back and was told by the front desk that they were "too busy" to get him on the phone but they assured me he checks voicemail frequently. Almost two hours later, I arrived to the dealership to find the technician and another employee standing in the service bay laughing and talking. I should note, the service bay was completely empty. When I approached him about my car and about the message I left him, he advised me he had not "had time" to check his messages. When I voiced my frustration with him and my impression of him standing around laughing with co-workers while I had been waiting for a response, he quickly snapped at me and told me he had been "too busy" all day and I needed to "calm down". When I told him to "drop his attitude" he smart mouthed me and walked out of the shop. I would never treat a customer like the service technician treated me. Not only did he not respond in a timely manner to my attempts to reach him, in fact he didn't respond at all, but he also was rude and belligerent rather than apologizing and attempting to fix the situation. I will not be bringing my car back to there; it will be worth the extra drive for me to go to Quincy than to deal with their rude and delayed customer service. More

Lance Ward is very helpful, kind, knowledgeable, patient, willing to listen, and understanding. We didn't feel any pressure to buy and he wanted to make sure we where happy with our decision, Which we are ! willing to listen, and understanding. We didn't feel any pressure to buy and he wanted to make sure we where happy with our decision, Which we are !! Highly recommend Lance. More

We purchased a 2011 Infiniti QX56 from this Nissan dealership all done via email, text and phone calls. It was a sincere pleasure to deal with both Kristen Winger and Mike Graney. They were very profe dealership all done via email, text and phone calls. It was a sincere pleasure to deal with both Kristen Winger and Mike Graney. They were very professional and helped us out a lot. I highly recommend dealing with Coastal Nissan. From what we had to do with the purchase, they were very accommodating. Thank you. More

I have just leased a 2013 Nissan Rogue from Coastal Nissan in Norwell MA. The minute that I walked in I felt comfortable, as this dealership is not huge and overwhelming. I was first greated by Mike S Nissan in Norwell MA. The minute that I walked in I felt comfortable, as this dealership is not huge and overwhelming. I was first greated by Mike Shea and told him that I was just looking and wanted to test drive some vehicles. He told me no problem and accomodated me and when I return from driving the Rogue I told him that I was interested in talking about purchasing vs leasing. He then introduced me to Mike Graney who was happy to help me with all of my questions about the car and the leasing process. I had never leased a car before and because of Mike's calm attitude I was also calm. I was never pressured and felt totally confident in dealing with Mike G. Between Mike Graney and Mike Shea they helped me reach a payment that was comfortable for me. They did not get frustrated or hurry me in any way. I highly recommend seeing Mike Graney at Coastal Nissan for your next car. More

We went in to this dealership and had a not so good experience, which was also partly due to our aggressive bargaining. We did not purchase our new vehicle at this dealership, but, Kristen had took the experience, which was also partly due to our aggressive bargaining. We did not purchase our new vehicle at this dealership, but, Kristen had took the effort in researching about our case with her staff and getting back to us accepting the error made by their staff. More

Lance Ward and the rest of the Coastal Nissan crew in Cohasset were wonderful! So nice and easy to work with. My family has bought quite a few cars with the dealership over the years. The only place we w Cohasset were wonderful! So nice and easy to work with. My family has bought quite a few cars with the dealership over the years. The only place we will go! More