Coastal Nissan

Disappointing I drove down to this dealership and yes, I did end up purchasing a car, but once I've decided to purchase the car, the aftercare was terrible. Yes, I drove down to this dealership and yes, I did end up purchasing a car, but once I've decided to purchase the car, the aftercare was terrible. Yes, until I had a car in my hand, they were helpful. But when the car was ready, first of all, the gas tank was half full. Half full?!?! I went back inside and complained and they took it back and filled it up. After I got home, I realized the 2nd key that they gave me didn't work. I called the dealer and spoke to a business manager, who told me to come back to take a look at the key. I discussed with him how time consuming it is for me to drive there, which would take me 1 1/2 hours round trip just to get the key fixed. He did not back down and I didn't either. So I had to go to the closer dealership the next day to ask them what was wrong. It was only a battery problem. That is such a rookie mistake, again! After all this, the direct person that I was in touch with did not bother to call me even though it was his day off when I picked the car up. Even after talking to the business manager, he didn't call. Then, finally, 5 days later, he called me on Sunday afternoon and I was quite busy and told him I'll call him back and I never did. Did he call me back? No. Did the business manager give him the message about the 2nd key? No. Did they offer to pay me back with fixing the key? No. I did not expect this kind of service from this dealership as it had a high rating on it, but I am very disappointed that this had happened to me. I do not recommend this dealership to my families or friends. More

Unimpressed I recently moved and didn't want to make the long drive to my dealership(Balise Nissan cape cod). I decided I'd give coastal a try. Was in 4/22 with 1 I recently moved and didn't want to make the long drive to my dealership(Balise Nissan cape cod). I decided I'd give coastal a try. Was in 4/22 with 11am appointment. I was having an oil change, and my drivers heat/cool seat wasn't working. I'm brand new too this dealership I had few questions. Those questions were answered with ah jeez I don't know and im not sure. Questions were about the one one rewards program. I was told he would inquire and come find me. Ok great thanks, never came to find me with answers, nor to update me. I was here for 2hrs! After the first hour I got up and looked out the window that views service area saw my car made note of time. I noticed the guys near my lift moving my car, I waited 20 mins. Then I sought out service department, response was oh I was just coming to get you. I know things take awhile but was it too much to update me in the 2 hrs, plus extra 20mins my car sat done! I really appreciated sitting here! Now it's 4/28 I'm back for the part to fix the seats. I asked when making appointment how long a job. Oh it's easy about hour. Ok great, I got here 1145 I'm currently still sitting here as I write this review 210p Again no ones come to update me, I go in search of service department. They inform me it wasn't what they thought at first. I needed another part, that's great you found the cause, but again some communication would have been nice. Especially when I entered into almost 2 hrs of being here. I'm sorry I guess I'm spoiled by my dealership(Balise Nissan) I won't be coming back here again. The service people were pleasant, but I feel communication could be worked on. More

Great sales experience..awkward logistics On the web site, the car we wanted to look at was listed in Hanover at Coastal VW. I clicked for directions under the car and arranged to meet my wife On the web site, the car we wanted to look at was listed in Hanover at Coastal VW. I clicked for directions under the car and arranged to meet my wife there on her way home from work. We got there and the VW salesman thirty feet away did not get up to greet us but yelled across the room asking what we were looking for. We told him as we walked to his desk. He still did not get out of his seat but told us that the car was actually at another branch 20 miles away. He was able to look up from his I phone once while we were with him!!! We decided to wait till the weekend and go to see the car. We went to Coastal Automotive in Cohassett and saw Lance and Mike. The car we wanted had been sold a few hours earlier. The two gentlemen suggested a Nissan Rogue based on our conversation and it turned out to be perfect. We made arrangements to purchase the Rogue and trade in our vehicle. Very pleasant buying experience, no canned sales pitches. This is where things get bizarre. Apparently because of Franchise rules, we had to complete the sale at Coastal Nissan 20 miles back, just north of Coastal VW. We met with Nick at Coastal Nissan the next morning after waiting 45 minutes to see him, because "We sold so many cars, sorry for the delay" Signed all the papers and arranged financing. Coastal charged $385 for document preparation which seems to be in the area that other dealers are at. OK now we completed the paperwork and we were told to drive our tradin back to Cohasset so they can switch the plates and we could take delivery. So back to see Lance and Mike again. Lance told us that because they sold so many cars, the registration would take a couple of days. Annoying after paying $385 for doc fee, but oh well. 3 business days later no word from Coastal so I called Lance for an update ,"We are at the mercy of Norwell." . I called Nick and never got a call back untill I spoke with the sales manager 2 days later. I am not even to go into the total lack of communication regarding the installation of a remote starter and a vehicle recovery system... More