Coastal Nissan

I was very pleased in dealing with Joe. He was very knowledgeable and easy to work with. If I could have dealt only with Joe, I would have rated everything excellent. But......... The floor manager h knowledgeable and easy to work with. If I could have dealt only with Joe, I would have rated everything excellent. But......... The floor manager happened to be standing nearby and inserted himself into the process creating some unnecessary pressure, when Joe and I were doing just fine. And I didn't like the sales pressure from Sean to purchase the additional service contracts. More

It has been quite a while since I purchase a vehicle and fortunately the experience was painless with exception of pressure by upper management when we were trying to settle on the final price & Trade-in va fortunately the experience was painless with exception of pressure by upper management when we were trying to settle on the final price & Trade-in value, not too pleasant. However, eventually the out come was positive. The other negative was the the time it took to complete the entire process, I was there around noon on Sunday and did not leave till 4:30ish.. Nearly 5 hours. Yikes. Its like going to the dentist, painful at first then always end in a good note. I will definitely recommend Coastal Nissan to my friends and families if they too decide to leave Acura for Nissan. More

The experience was generally positive. After checking local dealers, Joe-the Coastal salesman- was the most informative. He knows Nissans, explains them well, and has a pleasant manner. Unfortunately set local dealers, Joe-the Coastal salesman- was the most informative. He knows Nissans, explains them well, and has a pleasant manner. Unfortunately settling on a car price + trade-in produced strong pressure from upper management- not pleasant. If you don't buy a new car frequently, be prepared! Very slow paperwork. During two visits it took close to 5 hours to complete, including new plates- mostly while we sat there or looked at the cars! I would have preferred to have it done and just show up when it was ready. Not sure that's an option... More

Overall very good experience. Shawn is new at selling cars but he did a great job. I really wanted to buy a car from him and I'm glad I did! My only glitch was that he was not available when I picked up cars but he did a great job. I really wanted to buy a car from him and I'm glad I did! My only glitch was that he was not available when I picked up my car and I did not get the same quality of service from the person who delivered the car to me. Shawn has stayed in contact wirh me after I picked up my car to make sure the glitches were solved and they were. I would definitely recommend Shawn and coastal Nissan to family and friends who are in the market for a car. More

Our salesman Ben Webber was very friendly and welcoming. He was not the typical pushy salesman just trying to make a sale. He took the time to find out our needs and did what he could to make what we were l He was not the typical pushy salesman just trying to make a sale. He took the time to find out our needs and did what he could to make what we were looking for possible. And once the deal was done, he made sure the rest of the process went smoothly. I would have no hesitation purchasing another car from Ben. Satisfied Customer, -Jared Messier More

Our family had been long term loyal customers of a local Chevy dealership in our town, which had to cut it's ties GM a few years ago. As much as we were looking for a replacement vehicle for our high mileag Chevy dealership in our town, which had to cut it's ties GM a few years ago. As much as we were looking for a replacement vehicle for our high mileage SUV, we were also on the search for a new dealership that we could develop a trusting, long term relationship for sales and service. After some disappointing interactions with other dealers, I was extremely pleased by the professionalism, courtesy and coordination among the staff at Coastal's Norwell and Cohasett facilities. I stopped by the Norwell showroom in July 31 without an appointment and was warmly greeted by Marcel Boule. Marcel took the time and asked the right questions to get a solid handle on what we were looking for (vehicle and professional / courteous service). He quickly located a Pathfinder that suited our needs at the Cohasett showroom, and after a short round trip we had our vehicle back in Norwell. Traditionally, the sticky part of any vehicle purchase has been the effort to reach consensus on trade in value and purchase price. Today, there is so much information available to consumers (via the web) that allot of the "mystery" within that process has since been eliminated. Marcel was quite aware of how this has influenced the sales process, and we had a very productive conversation that virtually eliminated the long drawn out back and forth negotiation process commonly associated with vehicle purchases. Initial pricing for the vehicle I was interested in was very fair. My experience with Coastal's pricing strategy was that starting with a realistic price up front resulted in a much more effective/efficient sales process, in comparison to how other dealers may use overinflated prices that subsequently have to be "worked down" multiple times to more realistic levels. After agreeing on the vehicle and price, I met with Sean to begin paperwork. Sean was also a professional.....friendly, organized and efficient. Sean offered a thorough explanation of warranty and other post sales add-ons, but did not wast time trying to oversell. I was pressed for time due to a prior commitment, and returned to the dealership the next day to complete the paperwork with Lyndsay. After such positive interactions with Marcel and Sean, working with Lyndsay was just as enjoyable...friendly, thorough, and quite efficient. I have to comment on Marcel's ability to really manage the process well from end to end. This included overseeing all of the sales paperwork, vehicle registration, coordinating with my insurance company, scheduling an appointment for detailing, and for the vehicle inspection sticker at the Cohasett facility. He also noted my vehicle was supplied with only one key, and I'd be dead in the water if it ever got misplaced! He's arranging to supply a second key. I have to thank Marcel and the team at Coastal Nissan for making this such a positive car buying experience. Not only did we locate the a good vehicle, we found a dealership that understands what good customer service is all about, and one that we can stay with. We'll be back to purchase additional vehicles, and I highly recommend anyone considering a purchase to stop by. Dave P. Marshfield, MA More

I orginally went to Coastal Nissan looking for a fully loaded 2010 Altima Coupe. Apparently those are rare to find, but Brandon stayed late searching for the car I wanted. He found seven of them in a fi loaded 2010 Altima Coupe. Apparently those are rare to find, but Brandon stayed late searching for the car I wanted. He found seven of them in a five hour radius and would have drove to get the car if I decided that I was ready to purchase. I ended up deciding on a new Maxima, which I must say, anyone driving an Altima needs to make the upgrade. Coastal had a Maxima in stock with all the options I wanted, and the rest of the sales process was smooth sailing. They were very fair on my trade-in and gave me great deal on lease. Couldn't be happier! More

I started out my search by emailing several dealerships and I was so pleased with my email correspondences from Coastal Nissan I decided to purchase from them. The dealership is located almost 100 miles a and I was so pleased with my email correspondences from Coastal Nissan I decided to purchase from them. The dealership is located almost 100 miles away from my house so I was a bit hesitant to make the journey yet I was assured it would be well worth my drive. I hoped it to be true and made the trip! When I got there, I was beyond pleased with the atmosphere. I had to bring my 15 month old with me. Everyone was so friendly and accommodating. They even had a (CLEAN) play area for children and coloring books/puzzles/crayons for them to keep! Eben listened to all my wants and needs and helped me narrow my search down even further. I made a decision to go with the Nissan Rogue, he filled out all the paperwork and at the last minute, I decided that I wanted to go with my other choice the Nissan Sentra! I felt like such a pain in the neck but he was soo understanding and wanted me to be happy and comfortable...he switched everything around and made it so not an issue! Although Coastal Nissan is located so far from my home, the staff and deal I got on my car were absolutely worth the drive and I even plan on bringing my car there for services! Don't think twice about buying from another dealership...Coastal Nissan is THE BEST! PS The restrooms were also VERY nice and clean...even had changing table! More

Let me start by saying like most guys, I hate shopping and shopping for a car is the worst kind of shopping as far as I'm concerned. Besides the car payments, I have always detested the car buying proces and shopping for a car is the worst kind of shopping as far as I'm concerned. Besides the car payments, I have always detested the car buying process. The industry has rightly earned the unflattering reputation it has received. With the help of the internet, I found 3 used cars that met my specs for year, model, mileage, options and pricing. Coastal was the 3rd dealership I visited. I still had work to do as I had not received final quotes from the other 2 dealers. Earlier in the week I called Coastal about a used Maxima I saw in their inventory and received a prompt call back from Jeff Johnson, Manager. Upon arriving at Coastal, Jeff greeted me warmly and introduced me to Ben Webber who spent time with me to understand the car's history, features and pricing. He was very knowledgeable about the fine details which were many as I was looking at the top of the line Maxima with every option available including Navigation which has its own set of manuals to understand. My intent was to drive the car and find out what Coastal's best price was and then have that available for a later afternoon meeting with another dealer. I had no intent on buying a car that day. However, Ben and his manager made an offer so compelling (and without the long delays involving the typical ping pong match between me and the manager) that I decided to pull the trigger and buy the car that day. While Ben and Sean (his manager who came out to greet me personally - another first) motivated me to make a decision that day (they feared if I left they wouldn't see me again), they always treated me with respect and did not try to use any pressure sales tactics that some dealers use. Once I made the decision, they washed and detailed the car while I signed paperwork with the Finance Manager Lindsey. who accepted a personal check for the downpayment (a first for me - I always needed a bank check in the past) and explained everything I needed to know and answered my questions completely. She had a good sense of humor as she multi-tasked speaking with me about Disney (her favorite subject) and cracked jokes while continuing to punch away at her computer to create my file. The bottom line was I left Coastal as a very happy customer with a beautiful used car and feeling like I got a great deal for an excellent car at a dealership that knows how to make the car buying experience a positive one. When I arrived home I realized I had left my sunglasses in my trade-in and called Ben who promised to mail them to me ASAP. Thank you Ben, Sean and Lindsey for dispelling my fears for car dealers and car shopping and making this one of the best shopping experiences of my life. More

I went to Coastal Nissan with no intention of purchasing a new car, but when I started talking to Brandon Benbenek about Nissan Altimas, I was sold. He took my needs into consideration. After the purchase a new car, but when I started talking to Brandon Benbenek about Nissan Altimas, I was sold. He took my needs into consideration. After the purchase of my last car elsewhere, I was pretty jaded and he took that into consideration when dealing with me. I am now the proud owner of a 2010 Nissan Altima and I couldn't be happier! He has the skills to be a Top Sales Person. He has outstanding people skills and was able to negotiate a great deal for me! I've since referred 2 friends who've purchased Nissans from Brandon! I look forward to many more purchases from Brandon and Coastal Nissan. More