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Coast Cadillac Port Richey - Service Center

Port Richey, FL

4.8
227 Reviews
Call Service Center (727) 862-5411

227 Reviews of Coast Cadillac Port Richey - Service Center

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March 02, 2023

Friendly staff. Carrissa was great to work with. This was my first time getting service here and I will continue to in the future. More

by Njdeluca23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrissa Williamson
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Mar 06, 2023 -

Coast Cadillac Port Richey responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 28, 2023

Found and repaired my steering issue much to my satisfaction. Waiting time was minimal and comfortable. More

by Kipnorfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerimy
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Mar 04, 2023 -

Coast Cadillac Port Richey responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 23, 2023

Friendly Staff ,Excellent Service , Great Service, They go above and beyond to satisfy you. I highly recommend this establishment to everyone. More

by statechamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen
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Feb 27, 2023 -

Coast Cadillac Port Richey responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Cadillac Port Richey and we hope to be of service again in the future.

February 22, 2023

Clarissa, the service agent was a pleasure to work with a credit to your dealership More

by mndickson3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clarissa
Report | Print
Feb 27, 2023 -

Coast Cadillac Port Richey responded

Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

February 21, 2023

The place was always clean. Service was quick and efficient. There are questions that do not apply to my visit. More

by mary
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas, Jeremy
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Feb 25, 2023 -

Coast Cadillac Port Richey responded

Hi Mary, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Cadillac Port Richey. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 03, 2023

Service area clean, maintained and efficient. Waited in dealership lounge-clean and relaxing with coffee and treats. More

by TCW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen
Report | Print
Feb 07, 2023 -

Coast Cadillac Port Richey responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 31, 2023

I have been using Alfredo for over 20 years. He goes out of his way to please his customers. I am very satisfied. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo in service and Pileggi in sales
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Feb 02, 2023 -

Linda responded

I love my Cadillac

Feb 03, 2023 -

Coast Cadillac Port Richey responded

Hi Linda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

January 31, 2023

My experience was extremely pleasent. The service advisor Alfredo was so very cordial and knowledgeable a real pleasure to work with. My problem was resolved and done with in a reasonable More

by dispatcher654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Crespo
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Jan 31, 2023 -

dispatcher654 responded

Very pleased with the service añd quality of work.

Jan 31, 2023 -

dispatcher654 responded

Happy that I used Autonation for my repairs.

January 19, 2023

I went back to the service center because one of the brake pads they installed was defective. I was so happy I did not have to pay for the new pad, They also did a tune-up and I was very pleased with th More

by Ruben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The new hired lady was awesome and she did a fantastic job getting me a discount for the tune-up since I have already had an estimated for the job from the previous visit. I just do not remember her name because she did not have a business card.
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Jan 23, 2023 -

Coast Cadillac Port Richey responded

Hi Ruben, we are deeply disappointed by your experience at AutoNation Cadillac Port Richey. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (727) 231-1230 to discuss what we can do to help.

Jan 24, 2023 -

Ruben responded

Hello and thanks for your response. I have already paid for the service and I do not need my money back. However, if you looked at the record of my first visit to the service center on the 1/18/23. I have requested the navigation update, and I was told they did not perform the update because your computer at the service center has a virus, and they were able to remove the SD card before it gets to my car, so they did not update it. I spoked to Carrissa the following day to report that my map stopped working just after I left the service center. I explained to her that I was in a conference and could not called her right away, but now I went again Monday 1/23/23, so they can replace the broken piece and look at the map again, and she said I will have to pay $1010 dollars to replace de SD card because it is defective. What a coincidence it is defective just after they try to run de update, isn’t it? The reason I wanted to do the update is so the new map can recognize my son’s new house, which is 5 minutes from mine, but it is a new construction, and I like to use the Cadillac Navigation system better than the Apple map, but now it is no longer working. I will never ever will come back to that place again. By the way, Carrissa did a wonderful job and I understand it is not her fault. She is extremely professional and kept me informed of all the progress — you lose a good customer.

January 18, 2023

Staff was very friendly. They were prompt and got my car done quickly. Only complaint is the "complimentary" car wash. I've had rain storms that have done a better job. More

by lisa.weirick85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Crespo
Report | Print
Jan 21, 2023 -

Coast Cadillac Port Richey responded

We are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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