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Coast Cadillac Port Richey

Port Richey, FL

Overview
Employees
Reviews
4.8
473 Reviews
Coast Cadillac is your hometown dealership with small-town values. We pride ourselves on integrity, transparency, and treating customers like family. Our people live, work, and play here too and believe that supporting our community makes us even stronger. We have a large selection of quality new or pre-owned vehicles at low prices. If you’re out our way, stop in and let us introduce ourselves. We’d love to grab you a cup of coffee and chat.
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10133 US 19

Port Richey, FL

33668

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Showing 473 reviews

February 01, 2023

The buying experience was great. The sales consultant, Celine Veenstra, was knowledgeable, patient and cared about the features I needed rather than just closing a sale. More

by lsgworld
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Celine Veenstra, Nicole Uccello
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Feb 03, 2023 -

Coast Cadillac Port Richey responded

Hi, we are very happy to have provided you with such a positive experience! If you need more help, our team is available to talk -- safe travels!

January 31, 2023

I have been using Alfredo for over 20 years. He goes out of his way to please his customers. I am very satisfied. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo in service and Pileggi in sales
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Feb 02, 2023 -

Linda responded

I love my Cadillac

Feb 03, 2023 -

Coast Cadillac Port Richey responded

Hi Linda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

January 31, 2023

My experience was extremely pleasent. The service advisor Alfredo was so very cordial and knowledgeable a real pleasure to work with. My problem was resolved and done with in a reasonable More

by dispatcher654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Crespo
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Jan 31, 2023 -

dispatcher654 responded

Very pleased with the service añd quality of work.

Jan 31, 2023 -

dispatcher654 responded

Happy that I used Autonation for my repairs.

January 20, 2023

No Hassel honest and dependable. The way your treated is by far better than any other dealership I have gone to! Highly recommend More

by Trina
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kevin Bashaw
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Jan 23, 2023 -

Coast Cadillac Port Richey responded

Hello Trina, Thanks so much for the warm recommendation of the team here at AutoNation Cadillac Port Richey. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 19, 2023

I went back to the service center because one of the brake pads they installed was defective. I was so happy I did not have to pay for the new pad, They also did a tune-up and I was very pleased with th More

by Ruben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The new hired lady was awesome and she did a fantastic job getting me a discount for the tune-up since I have already had an estimated for the job from the previous visit. I just do not remember her name because she did not have a business card.
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Jan 23, 2023 -

Coast Cadillac Port Richey responded

Hi Ruben, we are deeply disappointed by your experience at AutoNation Cadillac Port Richey. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (727) 231-1230 to discuss what we can do to help.

Jan 24, 2023 -

Ruben responded

Hello and thanks for your response. I have already paid for the service and I do not need my money back. However, if you looked at the record of my first visit to the service center on the 1/18/23. I have requested the navigation update, and I was told they did not perform the update because your computer at the service center has a virus, and they were able to remove the SD card before it gets to my car, so they did not update it. I spoked to Carrissa the following day to report that my map stopped working just after I left the service center. I explained to her that I was in a conference and could not called her right away, but now I went again Monday 1/23/23, so they can replace the broken piece and look at the map again, and she said I will have to pay $1010 dollars to replace de SD card because it is defective. What a coincidence it is defective just after they try to run de update, isn’t it? The reason I wanted to do the update is so the new map can recognize my son’s new house, which is 5 minutes from mine, but it is a new construction, and I like to use the Cadillac Navigation system better than the Apple map, but now it is no longer working. I will never ever will come back to that place again. By the way, Carrissa did a wonderful job and I understand it is not her fault. She is extremely professional and kept me informed of all the progress — you lose a good customer.

January 18, 2023

Great service. Helpful. Nice. Informative. Made us feel like family. Gave my family great references. All in all beautiful experience. More

by miguelbenitez901
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis Valentine
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Jan 21, 2023 -

Coast Cadillac Port Richey responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

January 18, 2023

Staff was very friendly. They were prompt and got my car done quickly. Only complaint is the "complimentary" car wash. I've had rain storms that have done a better job. More

by lisa.weirick85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Crespo
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Jan 21, 2023 -

Coast Cadillac Port Richey responded

We are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 16, 2023

They got me in without an appointment and quickly taken care of, for a tire replacement. More

by tkaeser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen
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Jan 19, 2023 -

Coast Cadillac Port Richey responded

Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

January 09, 2023

I can not say to many good things about this dealership as far as I am concerned the rest of the GM dealers could take a lesson on what a great this dealer is from purchasing your vehicle to servicing it More

by kdw111415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen
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Jan 13, 2023 -

Coast Cadillac Port Richey responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

January 06, 2023

Responsive auto advisors. Fair charges on work done and the work is done right. Car repaired and delivered as promised. More

by Dksurf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Jan 10, 2023 -

Coast Cadillac Port Richey responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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